Dyson Nederland Reviews 

I am writing to warn everyone at least in NL to avoid buying anything from Dyson! ⚠️ ⚠️

I bought their hair straightener a little over two years ago, which I have used sparingly every couple of month (total of 10 times maybe)
Last Christmas I pulled it out to straighten my hair and to my surprise the machine did not turn on with a flickering white light, conveniently enough just over its warranty time (two years)

I contacted their customer service desk who reassured me that it will be repaired despite it being out of warranty.

A couple of weeks later the repair center sent it back to me immediately mentioning that its too old to be repaired! When I contacted them again they said since it’s older than 3 years (complete lie) that they can’t repair it. Even though I provided all the proof needed for them to see that the purchase date was less than 3 years, they said according to then its not! they started ignoring my messages!

400 euros for a hair straightener is a lot, I thought I was paying for long term good quality product and service but add to that their garbage customer service and its a scam!

Never buying anything again from Dyson ❌❌❌❌❌❌

very much poor varanty services.
Fluffy Optic vacum cleaner head is broke and I contacted with Dyson 4 month ago.
After 3 times calling and chat with CS still the product is not availble on stock and not certain when it will too.
It is very much bad services.

Poor quality, poor availability of spare parts, and an even worse customer service.

Dyson Pure Hot+Cool HP04 purifier
On December 12, 2024, I purchased HEPA filters for my Dyson HP04 purifier, following the recommendation of your Dyson sales team, for a total amount of €99. The filters were shipped by mail and delivered on December 17, 2024, however, I found that they were not compatible with my purifier model.

The next day, December 18, 2024, I tried to resolve the situation through the telephone support service, but unfortunately without success. I was instructed to contact the online chat service (case number 43484364), where, after sending photos and videos of the old and new filters, the incompatibility of the filters was confirmed. The Dyson service center told me that I should return the incorrect filters and make a new purchase of the appropriate filters through a payment link in the amount of €78, which I did immediately.

On December 20, 2024, I returned the incorrect filters and, to date, I am still awaiting reimbursement of the amount of €99 that I initially paid.

To my surprise, on December 27, 2024, I received two boxes containing only the filter housing, and not the filters themselves, which makes my purifier unusable.
This experience, coupled with the difficulty in obtaining the correct replacement parts, leads me to believe that Dyson intentionally manufactures appliances with limited lifespans, forcing customers to purchase new units once the warranty period expires. Dyson sells these appliances at a premium price, only for them to become unusable due to a lack of available replacement parts.

I urge potential customers to avoid Dyson appliances to prevent being misled as I have been. I demand a full refund for the incorrect filters and a resolution to the missing filter elements that render my purifier unusable.

Absoutely disgrace!! i ordered an item that was promised to be delivered to me before Christmas!!! as soon as Dyson took my money they vanished i was not given any tracking information and when i purchased the item the sales people gave me incorrect product information and promised that my item would be delivered in time for Christmas!!! its now several days later and not received anything !!!!

Dyson lied to me saying it was at different various post offices and yet it was never there!! I am now out of pocket due to all the taxi costs having to go to different post offices that Dyson told me to go .... then after wasting my time for many days... Dyson they said they handed my parcel to a complete stranger!!! this is not acceptable and i will be starting legal action against Dyson for breach of contract and I will also be calling the police!!!!

When they mention they give a gift with your order it’s a scam! They mention they give it only when it’s available. I check on the website and it appears available. They never sent it! I call them and they say they acknowledge it’s their mistake but they won’t do anything. You would expect a better client support from an elite product company but this is not the case with Dyson NL. I only give 2 stars cause the product was not defect but if it was probably I would have wasted 550€ with this client support.

Order cancelled by Dyson the day after purchase. Can't go somewhere else now to find a cheap alternative since Black Friday is over.
Customer support is the worst, they take hours to respond and do not care about coming up with a solution.

Donatello did NOT fit through.
all round perfect product
but he did not fit.

ordered a Dyson Purifier Cool™ Gen1from dyson.nl on 1st Dec. They mailed me back since they are out of stock, they are cancelling my order w/o giving me other options. Blocking my money in their account for a while (think about if they do for 100 people the same). Funny thing is the product is still on sale in their website with the discounted amount. (they are still looking for fools to buy it)

Heb een Dyson Gen5detect™ Absolute Serial number: Z5S-EU-TEB3764A kocht in de zomer 2024 en naar 3 maanden viel een van de wielen af van de vloer kop zuiger en een paar maanden later de 2de. Plastic montage is gebroken omdat de ontwerp niet sterk genoeg is. Zie plus min 30 andere mensen met hetzelfde issue, o.a. YouTube videos hoe je het zelf kan versterken, dus beter maken. Dyson heeft de heel stofzuiger omgeruild voor een nieuwe maar binnen 2 maanden veel een wiel weer af. Ik heb gevraagt voor mijn geld terug. Men kan ijzen dat ze het goed oplossen binnen 2 weken de NL wet van techisch makement is 2 weken. Voor de rest doet de stofzuiger het goed. Friesland.

I bought a Dyson Gen5detect™ Absolute Serial number: Z5S-EU-TEB3764A in the summer 2024 and after 3 months a wheel broke off from the floor motor head unit and few months later the other wheel broke off. Plastic mounting had broken as the design was so weakly made. See that about 30 other persons on internet have had the same issue. also Dyson having no spare parts on stock so they replace the complete vacuum cleaner, i.e. YouTube videos how you can repair while making it stronger and gluing. One can insist that Dyson replaces within 2 weeks or give you your money back based on a Dutch law in regards to Technical Failure (techisch makement). Funny enough rest of the vacuum cleaner is ok. Friesland Netherlands

On the Polish site, they've wrongly translated the field "Address" to "Ulica", which in Polish means only street, not street + building number. So I haven't noticed that I haven't provided the number. Yup, it shows my level of intelligence, but hey, let's use their customer support to adjust the delivery address...

After spending 2h in the queue on this stupid chatbot I was provided with a generic message from bot and the conversation has been closed.

Several hours later I received an email, that they generated the delivery label, of course without the requested building number. So now who knows how UPS (which has to deliver it, even though in Dyson's confirmation email they pointed out DHL as a deliverer) will handle the topic?

But hey, someone read my chatbot messages after all, because following the wrongly created delivery label I received device registration confirmation, with the proper address ...

Great e-commerce, it's a perfect example of why the customers should buy stuff from official websites...

They don’t keep promised next day delivery and also refuse to cancel the order and give a refund even though order has not been shipped.
I made an order and it was promissed to be delivered next day, which is fine because i need the product as a gift two days later.

I got an email on the day of the delivery stating that order will be delayed, so i called them and asked if they can cancel my order and issue a refund so i can buy something else. Their answer: Even though order is jet not packed and shipped we will not issue a refund. You can receive the order and then return it.

So they don’t deliver and freeze 500 euro of your money.

I don’t recommend to buy here.

I purchased a Dyson Supersonic hair dryer in December 2021, and after only two years of use, the attachments started melting while the dryer was in use, nearly causing a fire. This is a serious safety hazard! Despite the clear danger, Dyson refused to take responsibility because the product is just out of warranty. They expect me to pay at least €125 for repairs, which is outrageous given the safety issue involved.

Under Dutch Civil Code, manufacturers are responsible for providing safe products, even beyond the warranty period, especially when there is a significant defect like this. Dyson is failing in this regard, putting customers at risk by ignoring a serious fault.

I urge potential buyers to **be careful** and reconsider purchasing a product from Dyson. A hair dryer shouldn't pose such a danger, and the company should stand by their products, especially when safety is at risk!

Ordered a vacuum through dyson.nl website. Because an error of the website, I paid for 1 vacuum but I got an email that 2 of them were ordered, and another email that 2 of them were still in the shopping cart waiting to be purchased... yes, completely bizarre. I called Dyson to clarify the situation, and they just cancelled the ordered and told me that I need to call the payment service for me not to be charged. So they didn't solve anything, they just gave me more problems that I didn't have before using this website. A complete disaster. Thanks Dyson....

No contact possible, no mailadress.phone not responding after 30 minutes wait..stupid WhatsApp with no response. Bought a very expensive vacuum cleaner set,NO SPARE PARTS IN STOCK...not even in 8 months..! Buy it from the makers, yeah right....the vacuum cleaner is very, very disappointing, it doesn't suck...eh, it does...paid hundreds of euros for this crap...never will buy another Dyson again. Shame on you!!
Update November: got a WhatsApp finally, with NO solutions...again: buyer beware

Snelle levering, top product

Super helpful team! The responses were always quick, and they fixed the problem in a short amount of time. Thank you support team! :)

Bad communication, no real customer care just “community” support which is like crying with each other and Dyson laughing at the customer.
Greedy company, just expensive products not worth the purchase.
I really hope I won’t need to bring the item for repair under warranty because I am afraid I won’t get any support.
Oh, by the way the chat support is a joke, they makes you wait 2-3 hours to tell you “are you still there?” Do you really think I will stay and wait 2-3 hours for you to respond on a LIVE CHAT?
Worst experience ever.
Last but not least: No respect of the GDPR they keep spamming even if you revoke all the consents which is leading to a report to Privacy Authorities.
In fact I received the invitation to review the company via email despite I did not give consent to contact me for such things.

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