Dylanstephenpens Reviews 

A great experience selling a few pens. Emailed in to get a price, agreed a fair and reasonable amount. Posted, received next day and monies in my account within half a day. Correspondence was handled in a professional and friendly manner. I have no hesitation recommending for the future.

Excellent customer service

I ordered a 1990s Montblanc 149 from Dylan Stephens Pens. It was posted promptly and arrived the next working day.

I had been a little unsure before hand because the pictures on the website looked like the gold plating on the clip and band might be slightly chipped but Steve assured me via WhatsApp that wasn't the case and indeed when the pen arrived it was utterly pristine save for some dried ink in the pen that needed to be cleaned.

Unfortunately after cleaning and filling the pen I discovered that there was a small amount of ink seeping through a seem in the grip. A look online shows this isn't entirely uncommon on older model 149s but I messaged Steve with a video showing the issue and he instantly agreed to my choice of replacement or exchange (exchange being subject to availability of similar items).

I can't fault Steve for the issue with the pen, these things happen especially when purchasing used items. What stands out is how quickly and professionally he sought to resolve the issue. If only everyone offered this level of customer service.

--- UPDATE: Possibly reselling pens known to be faulty

While my experience with Dylan Stephens was excellent, I was concerned to discover that after returning the leaky pen it was immediately relisted and resold. I found out when I spotted someone celebrating their New Pen Day on r/fountainpens and recognised the description and box. After talking with the Reddit poster we were able to confirm it was the same pen.

I want to give Dylan Stephens the benefit of the doubt. Maybe it was a common issue that they have the knowledge and experience to resolve quickly (the Reddit poster never confirmed with me whether he was able to replicate the issue I had), though I would then ask why they didn't suggest that they might be able to fix the pen when I first raised the issue with them.

This is our second business interaction with Steve and what makes him stand out is his trustworthiness and responsiveness. Thank you Steve for the ease of our transactions and prompt responses to questions or concerns.

Agreed fair price with Stephen for sale of my late father’s Montblanc pen set. Excellent communication throughout the transaction and prompt payment made as promised. Very pleasant experience and highly recommended.

I agreed a fair price with Stephen for my Montblanc pen and pencil set and he paid immediately upon receipt. Highly recommended buyer.

easy to work with;

fast and effecient;

made the experience very very acceptable

Good price, paid by return a gent to do busines with!

Super quick to respond on enquiry and provided a very fair quote. Trustworthy buyer who transferred payment as soon as items received. Would highly recommend!

A seamless business transaction! Steve responded to all texts rapidly and provided answers to all questions. He was even open to upping his initial offer. My pen was sent Special Delivery and arrived the very next day. Steve paid in full immediately and texted me to say he’d done so. A pleasure to do business with - highly recommended!!

Really simple process and transaction. Contacted online sent a few pictures and was offered a price same day.

Sent items and as soon as received the money was in my account within 30 mins.

Really happy and would definitely recommend

I sent my pens on Friday and money in the bank on Saturday, seamless transaction and very fair price given, you send your valuables with confidence, and plus Stephen is a very nice person to deal with, overall happy with my experience!

I spotted Steve on-line and after sending photos of the pens, Steve quickly quoted me a very reasonable offer; I sent the pens by recorded delivery and the money arrived in my account as soon as Steve got the package! Very good service; prompt and good communication.
A pleasure to deal with!

I messaged yesterday, a very swift response from Steve, sent pictures he gave me a price, sent them yesterday afternoon and was promptly paid this morning, I cannot recommend enough the 5* service that was given to me by this business

Great service, contacted Monday, discussed offer Monday, agreed price, sent pen off Tuesday and received payment Wednesday.
Couldn’t ask for more.

I recently purchased a rare ASC celluloid pen and it was shipped quickly and arrived safely. Communication via WhatsApp was prompt and friendly! I will definitely buy from them again!

Wanted to sell a couple of pens that I no longer used sent photos via WhatsApp got the quote very quickly and a fair price. Sent via special delivery and the payment was made within an hour of receipt!

Excellent service and highly recommended

Thank you

Thoroughly nice guy, very fair price and the deal was done and cash received within 24 hours. Couldn't recommend him highly enough.

Amazing customer service! Fast, informative responses. Payment was very prompt. Would go back to Steve any time I want to sell another pen. Highly recommended.

Sold three pens that where no longer being used and super fast hassle free payment for them and a good price, would recommend

Always excellent service over a number of Sales. Now looking to make a purchase from a trusted organisation.