The drivers were fantastic and went over and above to deliver to our garage. The packaging from the seller however was awful and unsafe which resulted in the machine being dropped. Maybe if DX recei... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Ditton Park , SL3 9GL, Datchet, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
perfect,recieved a phone call when about 10 minutes away with my delivery. Carried them through to the passage without any damage. Pleasent lads who couldnt do enough. Have had deliveries before from DX without any issues.
The company called me to let me know they were 10 minutes away. They carried the parcel in to the livingroom and were very friendly.
Several failed delivery times and then delivered outside time window. Awful
My delivery was scheduled for today. At 10.11 am I received a call for delivery, I wasn't able to attend first call as I was on a meeting. At 10.17 am I received the 2nd call, I was asked to come outside where they were parked. When I met the driver, he was rude and wanted to drop the two big boxes weighing 60 kgs on the road. When I asked how I could carry both. They were just rude and inconsiderate saying they have to go another delivery and was not ready to listen. So I left without collecting the parcel. Now I missed a delivery even though I met the driver.
Its a two person delivery and delivery charges was paid exclusively for this.
The guys were very nice and well mannered done a great job lifting the cooker into my flat would highly recommend
All the boxes are battered and have a holes in, considering we had to pay £30 for delivery it’s not acceptable
Im sat here looking out of my window while tracking a package that was due to be delivered today. The tracking shows that the courier is only two streets away. So I sit waiting patiently.
The next message I recieved was, Sorry we were unable to deliver your package, please arrange another delivery day....!
DX has my number. Are their couriers unable to phone or text people? If you cant find an address... phone. That's why I gave you my number!
From what I can see absolutely no attempt has been made to deliver anything. The driver just couldn't be bothered. Its not even a big package.

Reply from DX
The tracker showed they spent the whole afternoon around Bexley, about 10km away from us, and never came anywhere near our town. When our time slot passed they then marked it as undeliverable. I spent the whole afternoon watching out of the window and our Ring camera also shows that no delivery was attempted.
We now have a kitchen renovation starting on Monday with none of the necessary items delivered and DX say they can't reschedule until mid October.
If you run out of time for your deliveries, be honest and reschedule, do not tell obvious lies.
The guys arrived with only 1 sofa instead of 2, when I told them they were not in the slightest bit interested or helpful. They couldnt wait to get out
I had an delivery including two boxes, Failed to deliver both boxes and have been extremely slow at following up and rearranging the delivery of the missing item with the supplier, causing me to be out of pocket.
1 of the items was missing and have no contact details to find where the item is
Dreadful missed delivery the card has totally inaccurate information yuo cant talk to anyone its all AI or chat and you cant get the parcel redelivered - DX have lost Viking thier business in the future

Reply from DX
The delivery men were so helpful and friendly and I am very grateful for such a pleasant experience.
On time, the guys were very nice and well presented and dealt with the packages efficiently and carefully.
Parcel left on the doorstep without even a try to ring the bell or knock. I understand that delivery persons are always in a hurry but just a ring or knock would have alerted me to the fact it was here.I am not attached to my phone to monitor during which time it could easily have been taken. A very curt response from DX suggesting that on future orders I could use an other service!

Reply from DX
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.