dxbperfume.co.uk Reviews 

2,204
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their fantastic fragrances and stunning quality. Many appreciate the efficient and speedy delivery service, often receiving their orders within a few days. The overall service is frequently described as excellent, with a smooth ordering process and good communication. However, some customers also noted significant delays in delivery, with orders not arriving or taking weeks to be received. A few other people also felt that their complaints regarding missing or incorrect items, or delivery issues, went unanswered by customer service.

What people talk about most

Product

Users describe positive interactions with product, often praising the great quality, stunning fragrances, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient delivery... See more

Quality

Customers consistently note positive experiences with quality, praising the amazing quality of colognes and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, fast, and... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction due... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have a small collection of aftershaves and very happy but the downside is dxb don't always have everything in stock and takes some time to restock.

Rated 4 out of 5 stars

Loved the samples I received, very quick & efficient delivery process. Samples smelled lovely & will purchasing bigger bottles soon. Thank you

Rated 4 out of 5 stars

A day after my last review, I received the perfume that was missing in my order. It came as a surprise but I was grateful for the gesture. DXB also sent me an email to state they would issue a refund... See more

Rated 5 out of 5 stars

Ordered sample online quick and excellent service fantastic smelling aftershave. Purchased full sized bottles from their stall in lakeside. Well worth every penny. Will definitely be ordering again an... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

About dxbperfume.co.uk

Written by the company

At DXB Perfume, we are dedicated to providing our customers with an exceptional fragrance shopping experience that combines luxury, authenticity, and outstanding customer service. With a deep appreciation for the rich heritage of Arabian perfumery, we curate a diverse collection of scents that capture the essence of elegance, tradition, and opulence.

We take pride in our commitment to quality, ensuring that every fragrance we offer is carefully selected from renowned Arabian perfume houses known for their craftsmanship and legacy. Our collection features a captivating range of perfumes, from delicate florals to exquisite ouds, allowing our customers to discover scents that resonate with their unique personalities and preferences.

At DXB Perfume, we prioritize customer satisfaction above all else. Our knowledgeable team is passionate about fragrances and is always ready to assist our customers with personalized recommendations, product inquiries, and order assistance. We strive to make every interaction with our customers a memorable one, ensuring that they feel valued and supported throughout their fragrance journey.

We believe in transparency and authenticity, which is why we have partnered with Trustpilot to gather genuine customer reviews. These reviews provide valuable insights and feedback, helping us to continuously improve our products and services.

Join us on a fragrant adventure at DXB Perfume and experience the magic of Arabian perfumery. Discover luxurious scents, immerse yourself in the world of fragrance, and trust in our commitment to excellence. Your satisfaction is our utmost priority, and we are honoured to be your trusted source for exquisite Arabian perfumes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(2,204)

784 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pj thank you?!!!!!

24 April 2026
Unprompted review
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Christian,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Peak

Really great company, update at every step and the products are great!

14 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Baylee,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Excellent delivery services

Excellent delivery services. I received my favourite perfume in less than a week. best quality and packaging. Thank you

13 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Almas,

Thank you for the feedback! We're glad your order arrived on time and that you had a great experience, we look forward to serving you again.

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Good

Thanks for your service

13 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Abdul,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Great Selection

I love the selection of the different perfumes. I have not been disappointed.

17 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Monica,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Ayaan was great really helped us out…

Ayaan was great really helped us out pick out perfect smell for us !

22 April 2026
Unprompted review
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Noah,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Ayaan has gave me the best scents took…

Ayaan has gave me the best scents took his time gave the best customer service I’m so glad DXB have someone who genuinely cares about working in this sector

22 April 2026
Unprompted review
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear CC,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, easy app to access and navigate, great products and service

17 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Gary,

Thank you for the feedback! We're glad your order arrived on time and that you had a great experience, we look forward to serving you again.

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Very good fragrance

Very good fragrance. Last long

16 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Ayaz,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Thanks for the perfume it's very good…

Thanks for the perfume it's very good quality

15 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Osman,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Thank you 🤩

Thank you 🤩, arrived quickly.

15 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Evelyn,

Thank you for the feedback! We're glad your order arrived on time and that you had a great experience, we look forward to serving you again.

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Always smell great and always promt on…

Always smell great and always promt on delivery great company

14 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Mark,

Thank you for the feedback! We're glad your order arrived on time and that you had a great experience, we look forward to serving you again.

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Quality of parfumes meets the…

Quality of parfumes meets the expectations

9 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Bogdan,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Really happy to find dxb online

Really happy to find dxb online. Easy process, from choosing product to receiving. Great service, thank you

7 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Sara,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 2 out of 5 stars

Damaged case on arrival

The case that the perfume came in was cracked on arrival. Now I don’t know if this happened in transit or whether it was already like that when it at the warehouse. So I marked it down 3 starts because I don’t appreciate the damaged product. But otherwise the perfume smells DIVINEEEE and lasts forever😌

13 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Lizzy,

Thank you for letting us know. We're sorry to hear your order didn't arrive in perfect condition, This is not the standard we hold ourselves to. Our Customer Service team will be reaching out to you at the soonest to resolve this.

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Guaranteed return customer

Great website, easy to order and fast delivery even when ordered at the weekend. Will buy more from the site.

13 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Darren,

Thank you for the feedback! We're glad your order arrived on time and that you had a great experience, we look forward to serving you again.

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Beautiful fragrances, superb design & packaging, fabulous price !

This was the 2nd time (bought 3 bottles this time)
ive purchased from this website, the perfumes / fragrances are beautiful, long lasting, the bottles are gorgeous, beautifully designed

The package was delivered well, kept informed on tracking

Not disappointed at all, i will certainly be back to purchase more

Great as a gift or for myself

10 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Richard,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Good service

Good service . Great value products . I highly recommend dxb

7 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Rick,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

Rated 5 out of 5 stars

Very good service.

7 April 2026
dxbperfume.co.uk logo

Reply from dxbperfume.co.uk

Dear Ahmed,

Thank you for your feedback! We’re really pleased to hear you had a positive experience with our products and service. Your support means a lot to us. We hope to serve you again in the future!

Best regards,
The DXB Perfume Team

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