dwarvesshoes.com Reviews 

194
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful craftsmanship, soft leather materials, and exceptional comfort of the footwear for everyday wear. People also appreciate the responsive and helpful customer support team ready to assist when questions or order changes arise. However, some customers also noted issues with sizing inconsistencies, mentioning that certain styles run too large or feel too tight. However, some people mentioned unexpected delays in delivery times and complications regarding international return processes and fees. A few other people also felt that the materials did not always fully match expectations set by online product photographs.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the overall quality, comfort, and unique styles.... See more

Quality

Consumers find quality to be positive, highlighting that the shoes are exceptionally well made and... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

Delivery service

Users describe ambiguous interactions with delivery service, balancing timely arrivals with warnings about... See more

Customer service

People report positive experiences with customer service, highlighting responsive and communicative support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think Dwarves shoes are well made and comfortable. I check the site regularly to see what new shoes have been added. I am wearing my oxfords right now and they have been one of my two best shoes pu... See more

Rated 4 out of 5 stars

The boots are beautiful, soft and seem well made. They fit true to size. I did deduct one star from rating due to the fact that they were delivered to the wrong address by usps. I reached out to Dw... See more

Rated 5 out of 5 stars

As soon as I unveiled these carefully packaged treasures, I could sense the quality and care that they were made with. Cannot fault the materials and design, definitely artisan crafed with attention... See more

Rated 5 out of 5 stars

I recently purchased a pair of Big Foot Wide Fit Leather Penny Loafers because I like a wide toe spread which is hard to find in dress shoes. The shoes are incredibly well made and had a beautiful rea... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Fashion Accessories Store
  4. Handbags Shop
  5. Leather Goods Store
  6. Footwear Wholesaler

Written by the company

Dwarves make high-quality, comfy handcrafted leather shoes for women. We specialize in casual daily walking shoes at a price everyone can afford. We have boots, oxfords & tie, mary jane, loafers, flats, sandals, slippers, sneakers, wedges, platforms, pumps, large size shoes. Our shoes are suitable for students, professional women, teachers, busy moms, expectant mothers, and anyone who loves soft comfortable footwear. We have been in business since 2012 and our website dwarvesshoes.com opened in 2017. From 2012 to 2023, We are here for 11 years. We pride ourselves on our integrity and the quality of our handcrafted shoes. We adhere to brand values and are trustworthy partners. Dwarves, which has a deep meaning. In fantasy novels and games, Dwarves are often depicted as a race with strong willpower, courage, and skill, and they are particularly adept at crafting high-quality items. We chose "Dwarves" as our brand name because we want to convey our philosophy of making high-quality, durable, and comfortable women's shoes, and the word "Dwarves" in our view represents these qualities of resilience, craftsmanship, and quality.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

194 reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(194)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely In Love with These Shoes!

I can't express enough how much I love the shoes I purchased! They've quickly become my go-to pair, and on the rare occasions I’m not wearing them, I find myself wishing I was. The quality of the leather is fantastic—so soft and comfortable, but still durable enough for everyday wear. The soles are thick and sturdy, giving the shoes a solid feel. While they’re not the most grippy on the bottom, it hasn’t been a huge issue for me, but I would recommend avoiding slippery surfaces just in case. I’ve already recommended these shoes to several people, and I would absolutely encourage anyone to give them a try. I couldn’t be happier with my purchase!

3 January 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 2 pairs of shoes a month ago

I ordered 2 pairs of shoes a month ago. Never recieved shoes. Receieved and email saying they were about to be delivered and had to use tracking to find out the company said they had a "delivery problem." Dwarves Shoes has not replied to 4 emails or contact on WhatsApp like they say they would I sent the emails over a week ago. The website also says you can contact their partner company Pinkoi to sort out issues. Pinkoi asks for a 16 digit order number that was never issued. Do Not trust this company it is not legit.

19 April 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear T.C,

We sincerely apologize for the inconvenience.

In order to help us locate your order and check the status of your package, could you please provide your order number? You can also reach out to us at customer@dwarvesshoes.com with more helpful details, such as the name of the purchaser, the order number, and the email address used when placing the order.

Unfortunately, we’re unable to identify your order with the current information.

Best
Dwarves

Rated 5 out of 5 stars

Soft Leather Summer Shoe –Yellow size 9

I purchased Soft Leather Summer Slippers Golden Yellow. They arrived quickly and are well made. It was a little tricky figuring out the sizing. You need to measure your foot and ask customer service for best sizing if you are unsure. Customer service was very responsive.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully made footwear

I bought a pair of winter boots and a pair of summer boots. They are beautifully made, fit really well and are so comfortable.They have an amazing range and the pricing is very good.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Dwarves shoes has been a great experience for me. I ordered a pair of shoes and everything about them was perfect but unfortunately they were in the wrong size. Customer service was so easy to work with and really helpful. I highly recommend!

25 April 2025
Unprompted review
Rated 5 out of 5 stars

I love my shoes

I was worried after reading some of the reviews that they wouldn't fit and I wouldn't be able to send them back due to cost, but they fit true to size. Also very nice quality, soft leather, very comfortable. I am very happy with my purchase

27 April 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a pair of boots and the smell…

I ordered a pair of boots and the smell was awful. I literally had to throw them away. 94.99 down the drain. To ship back was ridiculous. Never again! And the color looked NOTHING like the picture. They looked like some kind of PU leather. Very disappointed.

Response to reply. I gave these shoes months to ventilate and for the smell to go away. It never did. Oh well, I threw them away that's how bad they smell (even in the trash) you could still smell them!

9 January 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Leigh,

We are so sorry for the Inconvenience taken to you.

The smell is because we made the shoes when we received your order and sealed package sent to you.They have no chance to ventilate. All the material are environmentally friendly and harmless to human body. They need to Ventilate for a few days. They are really good leather shoes.

For any reason you are not satisfied with our products, you can return the items for refund. Besides, we also have US warehouse to return.

Best
Dwarves

Rated 5 out of 5 stars

Love My Boots!!!

I am extremely impressed with this companies customer service and how easy it was to exchange a pair of boots I bought that were slightly too big. The boots are very well made, of excellent quality and unique hand craftsmanship. I highly recommend purchasing their high quality footware.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Comfort and quality

I have bought one pair of heels so far. I'm very impressed with the quality. And they are so comfortable! They took a long time to arrive, but I live in New Zealand and I opted for standard post.
They are beautiful shoes, I'll definitely be ordering again.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

cute and soft

I have wide feet and it is very hard to find something cute and made good that it's not to expensive. I love the styles and the material that is made with. I love them so much that I am buying a another pair,diferent color.

20 February 2025
Unprompted review
Rated 1 out of 5 stars

beware anyone with narrow high arched…

beware anyone with narrow high arched feet. I have bought 4 pairs of shoes from this company. Each time stupidly hoping the attractive shoes would have a good fit, it seems these shoes are designed for wide feet flat feet. the designs are nice but sandal I couldn't wear cause they flob around and so not comfortable and allows feet to get very dirty, The shoes were also wide and can't wear very often because they feel too big even when I bought half size smaller. haven't tried boots but doubt I will take the chance

18 March 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Margot,

We’re truly sorry to hear that our shoes haven’t been a good fit for your feet.

While many of our styles are designed with a roomier fit to provide comfort and flexibility, we understand that this may not work for everyone. We do offer some styles with a narrower fit, and we’d be happy to help you find something more suitable. If you have specific fit requirements, please don’t hesitate to reach out to us at customer@dwarvesshoes.com — our team is here to assist you.

We truly appreciate your support and hope to provide a better experience in the future.

Best
Dwarves

Rated 5 out of 5 stars

Fantastic leather boots…

I love my pair of knee high leather boots from Dwarves! I have worn them many times and they are super comfortable and just as described. Good quality leather and smooth shipping and service. Have already ordered another two pairs!

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Best boots!

I just had to leave a review of these beautiful boots. They are such nice quality and just as pictured. I always worry that the color won’t be right because sometimes it’s not but these are just as the picture showed. Also they are so comfortable with soft fur inside. I usually wear 9 in boot’s sometimes 81/2 so I ordered a 9 and it is perfect. Also I always get wide calf so I was a little worried about that but I did the measurements just like I saw in the picture they had and it was spot on. These boots are worth every penny. When I reached out in an email to ask a question they responded right away. I will order more boots from Dwarves.

16 February 2025
Unprompted review
Rated 5 out of 5 stars

Been ordering from this company for 3 years, no problems

I've been ordering from this company for three years and have had no problems. I order half a size up from my normal shoe size, based on the measurements given for the item, and my shoes fit well. The company caught my eye because of the vintage style of their shoes, and I've been happy with them so far - the shoes are super cute, well made, and very comfortable. Thank you, Dwarves.

6 November 2024
Unprompted review
Rated 1 out of 5 stars

I have been waiting for my boots for a…

I have been waiting for my boots for a MONTH! Like other's here I should have looked at the reviews first! Just got an email saying "they hope I like my shoes when I don't have them. SCAM SCAM SCAM

16 February 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Tondelayo,
Thank you for your message. We sincerely apologize for the delay in processing your order, which was caused by the 2025 Chinese New Year holiday. We had proactively informed our customers about the holiday schedule on our website and took steps to expedite production immediately after the holiday period. We greatly appreciate your patience and understanding.

We have shipped your order, and it was shipped on 2025-02-06 11:41. You should have received an email with the tracking information. Please check your inbox (and spam folder, just in case) for that email. If you haven’t received the tracking code or have any questions about the status of your shipment, please let us know, and we’ll be happy to assist you.

We also apologize for any confusion caused by the recent email you received. Our team is doing everything we can to ensure your order reaches you as soon as possible.

Thank you for your patience and understanding. We appreciate your feedback and will continue to work on improving our service.

Best
Dwarves

Rated 1 out of 5 stars

This company is a scam

I never received my order and no replies despite emailing several times. The phone number is invalid as well.

6 February 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear M,

Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve experienced.

Please rest assured that we take such matters seriously. We usually respond within 24 hours of receiving a customer's message. No later than 48 hours. Could you kindly provide your order number and any relevant details, so we can assist you in resolving this issue as quickly as possible?

We apologize for the difficulty you’ve encountered with our contact methods, and we will ensure to address this matter promptly. We are committed to resolving this situation and providing you with the service you deserve.

Thank you for your understanding, and we look forward to your response.

Best
Dwarves

Rated 1 out of 5 stars

OMG WHY DIDN'T I CHECK THE REVIEWS…

OMG WHY DIDN'T I CHECK THE REVIEWS FIRST?! Just awful….😢 I got these boots..paid almost $350 and they don’t even zip up all the way up!!!

28 January 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Salimah,

Thank you for your message, and we sincerely apologize for the issues you've encountered with your boots.

We would like to kindly remind our customers to review the size details, including the tube circumference measurements, before making a purchase. This information is available on our product pages and can help ensure a better fit for your specific needs.

We truly regret that the boots did not meet your expectations, and we would be happy to assist you with a return or exchange if necessary. Please reach out to us with your order details, and we will work with you to resolve the issue as quickly as possible.

Thank you for your understanding, and we look forward to assisting you further.

Best regards,
Dwarves

Rated 4 out of 5 stars

Good quality boots

I was suspicious at first because they sent me 2 different tracking numbers for 4px tracking. However, I did receive the boots and they are of good quality. I'm giving 4 starts because I didn't need customer service.

26 January 2025
Unprompted review

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