DVDVideoSoft Reviews 987

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 143 reviews, reviewers had a great experience with this company. Many customers consistently praise the excellent customer service and the helpfulness of the staff, noting their patience and professional assistance. People frequently highlight the quick response times and effective solutions provided by the support team, often within 24 hours. The products are generally seen as effective and useful for downloading and converting files, with many users appreciating their functionality. However, some customers also noted issues with the app, such as problems with older versions, difficulties with installation, or the inability to download certain playlists. A few other people also felt that lifetime licenses were not honored, requiring repurchase for new versions, and experienced problems with the software freezing or not working as expected.

What people talk about most

Customer service

Clients share positive opinions on customer service, consistently praising the support team's quick, polite,... See more

Application

Customers had ambiguous experiences with the app, with some praising its ease of use, quality of downloaded... See more

Staff

Customers consistently note positive experiences with staff, highlighting their prompt, helpful, and... See more

Product

Consumers find the product to be ambiguous, with many expressing frustration over "lifetime" licenses... See more

Response time

Reviewers highlight positive aspects of response time, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using the You Tube Download for more than 13 years and my overall experience is more than positive. I have downloaded videos that have enriched my personal archive and I would never had th... See more

Company replied

Rated 4 out of 5 stars

Had a problem with the functionality of one of the apps. Submitted a help desk ticket and got an immediate reply with suggestions to try. When those didn’t work they worked a couple of days and rele... See more

Company replied

Rated 5 out of 5 stars

Recent changes on YT made an update of DVDVideoSoft necessary, unfortunately. Well, I frequently use the MP3 Converter to save audios for my band's rehearsals. I had some problems to install the new p... See more

Company replied

Rated 5 out of 5 stars

I, have been a "Life-time-member" for MANY-years. Although, I don't use their 'GREAT-program' (suite) any-where near, as-much-as, I used-to (mostly-because, i'm RETIRED, now); still...., it's a... See more

Company replied


Company details

  1. Software Company
  2. Computer Software Store
  3. Software Vendor

Written by the company

Must-have soft for Windows PC and Mac that is easy, fast, and free. Using it you may download from YouTube, convert and edit video and audio between different formats.


Contact info

4.1

Great

TrustScore 4 out of 5

987 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent software with good support

An excellent suite of tools with many features available for free. I upgraded to Premium years ago for the full features and it's been well worth it. Prompt and helpful tech support is available on their Facebook page.

27 April 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for your kind words! Your positive feedback is a great encouragement to our team.

Rated 5 out of 5 stars

Excellent Customer Service Team

Recently, I asked for help from DVDVideoSoft, and the problem was solved quickly.
The DVDVideoSoft program is a great product and highly recommended.

24 April 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for your kind words! Your positive feedback is a great encouragement to our team.

Rated 5 out of 5 stars

I have been a customer of DVDVideoSoft…

I have been a customer of DVDVideoSoft for many years. The program works very well and it is a great product.
Recently I asked for help from Digital Wave due to a program problem and the customer Service Team solved the problem very quickly.

25 April 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We’re grateful for your kind words and happy to know DVDVideoSoft programs met your expectations.

Rated 5 out of 5 stars

YouTube to mp3 converter is a superb product

YouTube to mp3 converter is a great product, I've been using it for quite a few years now.
You can convert several you tube videos to mp3 files at once in whatever quality you wish. Occasionally You Tube throw "a spanner in the works" but I have found the folks in the Customer Service team to be very receptive and they make adjustments to the software to resolve the issue.

21 April 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Your feedback made our day! We’re so glad you had a wonderful experience with the programs and the customer support.

Rated 5 out of 5 stars

Well worth the price of Premium

While YouTube often throws a wrench into the works, DVDVideoSoft is quick to adjust and their support is second to none. Well worth the price of Premium. One time lifetime payment and often discounts offered but try the Free versions first.

16 April 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for taking the time to share your positive experience with us. If there’s anything more we can do for you, we’re just a message away!

Rated 5 out of 5 stars

They are the best

They are the best. They were quick to solve my issue.

7 April 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We're grateful for your insights!

Rated 5 out of 5 stars

Very happy with DVDVideo soft

Experience with product has been very positive. The product does what I wanted, ie. downloading MP3's from Youtube. Of course this doesn't make Youtube happy so I guess they try to block downloads. After a period of use I had one of those experiences but the support team kept working on the fix and got it working for me.

29 March 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for taking the time to share your positive experience with us. If there’s anything more we can do for you, we’re just a message away!

Rated 5 out of 5 stars

Always helped quickly

Whenever we had a question, we almost immediately got a useful answer and that has been the case for years already.

3 February 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We're better because of your feedback. Thank you!

Rated 1 out of 5 stars

very bad

shit, not working login with google

11 March 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Hi, sorry for the inconvenience. Please contact our support team via help@dvdvideosoft.com We'll offer you the solution.

Rated 1 out of 5 stars

I do not recommend this app

I do not recommend this app. The worst money ever spent. Constant issues with downloading, error code 105403. Avoid it if you can. It’s exhausting to keep contacting support to resolve issues, and the problem keeps coming back regularly, forcing you to wait for a solution.

11 February 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Unfortunately the problems can occur, but we do our best to find a solution as quickly as possible. Please contact our support team at help@dvdvideosoft.com We answer all our users!

Rated 5 out of 5 stars

You Tube issues

Firstly, the software is first class and does what it claims and exceeds any other like product that I've tried.
I've been using the You Tube to MP3 and You Tube Download software for several years and inevitably over that time there have been several failures, but every time once I've reported an error they have been right on it and always had it sorted promptly and fixed in a very professional and courteous manner.
I highly recommend this developer and its products.

3 February 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Your feedback made our day! We’re so glad you had a wonderful experience with the programs and the customer support.

Rated 5 out of 5 stars

You Tube to MP3 repair

After speaking with Vicky She sent me the correct software and Premium key..I was downloading seconds after that.

3 February 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for taking the time to share your positive experience with us. If there’s anything more we can do for you, we’re just a message away!

Rated 5 out of 5 stars

I have been a customer of this company…

I have been a customer of this company for quite some time now and they have never let me down. The last ticket I wrote about a problem they fixed the bug within two days.

3 February 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for your kind words! Your positive feedback is a great encouragement to our team.

Rated 5 out of 5 stars

Did we waste our money....…

After only several days of purchasing YT downloader, we kept getting "forbidden" errors. We were very disappointed and thought we wasted our money. Well, two days later, the company fixed the problem and it is working great again. This is obviously a seasoned company that does not stagnate when it comes to fixing problems. Thank you for your awesome software and support.

1 February 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Your feedback made our day! We’re so glad you had a wonderful experience with the programs and the customer support.

Rated 5 out of 5 stars

Thanks DVDVideoSoft.Com Team

Thanks to the team including Alexis Brit. The staff is helpful, professional and respectful of their clients. At least 2 times now, in 2024 & 2025, they helped me via e-mail communications, to resolve issues associated with the software update that is required with the New Year date changes. Something similar to Y2K type concern, I believe.

20 January 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for taking the time to share your positive experience with us. If there’s anything more we can do for you, we’re just a message away!

Rated 1 out of 5 stars

105403 forbidden error COMES UP NOW

105403 forbidden error COMES UP NOW, ANY HELP?

15 January 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

The error has been fixed. You will need to update your program from the website. If you still have any questions, please contact our support team at help@dvdvideosoft.com

Rated 5 out of 5 stars

I am impressed with the 5 star level of…

I am impressed with the 5 star level of customer service afforded me by DVDVideoSoft. They are efficient and thorough. I have two of their products and I am completely pleased with their performance.

8 January 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for taking the time to share your positive experience with us. If there’s anything more we can do for you, we’re just a message away!

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