DVDVideoSoft Reviews 

Everything works just fine now.
Always meeting nice Anna for issues. Always quickly repaired.

It's the best and saffest program in their field. The support team is always helpfull and attentive. I recomend it.

I paid for the premium version that had an UNLIMITED expiry. Now I need to pay again to use the 2024 version. That is fraud and misleading.

As always, the software is awesome and does the job. I had an issue and contacted support and the response was prompt and I was given a repair and I was back to normal in no time. On top of that, the courtesy in the emails was just as awesome. Great support and applications!

I just want to extend my gratitude and grateful thanks to Alex and the team at DVDVideoSoft for all their dedication to help solving issues with customers like me. I had purchased a premium licence key, it was not working properly. Alex had gone beyond his expertise to sort out the problem. I can greatly say the key is working perfectly and I can continue to enjoy endless downloads of great muzik. Thankx DVDVideoSoft.

Always impressed with the dedication of support. It may take some time, but it all works out in the end.

Well it took a couple of tries, but you came up trumps,all working fine now, a big thanks to all concerned.

Regards Rob

The product is very good but I do not like the fact that I have been forced to pay a second time for a so called unlimited membership. I would say do not sign up with this company and avoid this company at all costs.

My 'Premium lifetime licence' key doesn't work with the latest 2024 versions from DVDvideosoft. They say that my previous version 4.3 is now outdated, which is true because it no longer works. I'm now asked to pay again to use the latest version. I appreciate that they need funds for their ongoing development, but this should come from attracting new customers, not penalising existing ones. They shouldn't offer a lifetime licence and then renege on the deal. The people that bought the lifetime licence have helped keep DVDvideosoft in business, and they should be treated with more respect.

Been using this software for MANY YEARS. It works perfectly and if it doesn't the aftercare service takes care of you promptly and quickly . Would HIGHLY recommend.

They fixed my bug and now everything is working. Great customer service!

I have been using the DVDVideoSoft Studio package with a premium license for many years now.
I mostly use the YouTube to MP3 Converter app.
When error messages kept cropping up, DVDVideoSoft helped me within a couple of days.
On behalf of the DVDVideoSoft team, I would like to say a big thank you to Alexis Brit!
For her efficiency, knowledgable and outstanding, excellent service. Best wishes Jason

After going into cooperation with google youtube DVDvideosoft has been an alldownwards spiral. Cant download anything without signing into google account and atm the 'tap yes' notification doesnt work at all from google so this app is destroyed beyond repair. Abandon this shitstrm videosoft made. It was good over a decade ago. Now its done for.

I have been using the DVDVideoSoft Studio package with a premium license for six years now.
I mostly use the YouTube Downloader app and the YouTube to MP3 Converter app.
When error messages kept cropping up (because YouTube changed the timing cycles slightly!), DVDVideoSoft helped me first-class within a few hours to a few days.
On behalf of the DVDVideoSoft team, I would like to say a big thank you to Alexis Brit!
An outstanding, excellent service.
Peter Becker

Very fast and responsive customer service. I have been using this app for many years.

The team at DVDVIDEOSOFT did a great job by getting the MP3 to YouTube files working again. Have used them over 10 years and always response immediately to fix the issue ASAP.I am so glad I did a lifetime subscription

My UNLIMITED Premium key stopped working with the new version 4.4 of YouTube to MP3 converter. This is frustrating as when i purchased the Premium Key it was advertised that will work forever. It is still advertised that the Premium Key will last forever. I contacted the customer support and after a few emails responded by automated reply, Alexis helped me to reactivate my Premium Key.

I am happy the software work after 3 or 4 months and the help you give me and supporting me e-mailling you every week Best regards Alain Laprise Montréal, Québec

Thanks Alexis for helping me with the YouTube to MP3 converter update.. job well done! :)

Scam - stay away

Update: Since I received a seemingly helpful suggestion to contact support... All I am getting from that email-Adress are nonsensical replies. The last one actually admitted that they do not have a permanently working Mac version. Since they sold me a lifetime subscription for an immature product, I have asked for a refund. Waiting to hear back...

…The customer service actually initially advised they would issue a refund on Paypal. However, that refund never arrived - and when I chased I was referred to a 60 day limit (which I believe is for customers changing their mind, but not for bad products). Anyway, you could kot make this whole thing up and I completely lost trust in these guys that I am removing the software and writing off my money. I just hope this review helps others!

… latest update: I eventually received a sensible answer from customer service with the link to a software that now seems to work ok on Mac. i upgraded my review from 1 to 3 stars on that basis, but still believe the whole customer experience around this is not worth more.

…very last and final update: After experiencing an ok performance for a few weeks, the tool has gone back to respond with “Forbidden” to any kind of download attempt (even on my own uploads, so clearly not a licensing issue). I am finally giving up and will stick to my initial recommendation to stay away!