I’d like to thank Martha and team for all the help and assistance they gave me to replace a broken personalised wine glass that was so special to me! They did an excellent job matching the glass and... See more
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Review summary
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Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... See more
Our gift turned up with a broken lid unfortunately so I informed Martha and she immediately sent out a new one with a very kind hand written note. Very nice gesture. Highly recommend this company.
Excellent company, lovely products, They go the extra mile to ensure you're looked after.. I couldn't speak highly enough of them... Especially Martha who knows the true essence of exemplar custome... See more
Company details
About Dust and Things
Written by the company
Contact info
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, United Kingdom
- 03452221501
- support@dustandthings.com
- dustandthings.com
4.6
Excellent
2K reviews
Hasn’t replied to negative reviews
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Beware free delivery
Unfortunately I have not received the products I ordered with free delivery and customer service are demanding I pay for delivery despite the offer of free delivery when I made the purchase
Don’t use this retailer unless you want a lot of hassle
You can get the same things cheaper from other websites
12 November 2023
Reply from Dust and Things
Hi Amanda,
Thanks for taking the time to leave us a review.
We do offer free standard UK delivery for our customers. I can see from our correspondence that your order had been returned to us due to an issue with the delivery address provided to us.
As the order had been returned to us due to the issue with the delivery address provided to us during point of purchase, we do require a contribution towards the re-delivery costs as we aren't able to cover the cost of redelivery for orders that have been returned to us due to incorrect or incomplete addresses. We do rely on customers to provide us with correct delivery details, as we are not to know if the address provided is not correct.
Love and thanks
Gemma G
Thank you so much Dust and Things
Thank you so much Dust and Things. My first order arrived beautifully packed and promptly. Quality items! My second order is due soon, and no doubt there will be further purchase.
19 November 2023
Fantastic customer service and the…
Fantastic customer service and the cheese board & utensils are fantastic. A perfect Xmas gift
12 November 2023
Perfect gift!
10 November 2023
The lamp worked well with my laptop USB…
The lamp worked well with my laptop USB socket, but not with a mains/USB plug. I asked for help and got good advice. Now working well.
14 November 2023
I love this little lamp
I love this little lamp. A great gift and an excellent price. Beautifully engraved with my granddaughter's name. (The engravers name is on the card which makes it a little more personal).
Also, quick delivery and well packaged.
12 November 2023
Superb value…
Very easy to order and the 2 items came very well packaged.They are both good quality and I am sure my granddaughter will be thrilled.
12 November 2023
Delighted with my purchase
Delighted with my purchase. Excellent communication and packaging. Would recommend.
11 November 2023
Wonderful!
4 November 2023
Perfect items
quick delivery and amazing items (lamp & water bottle)
Really love the products and will definitely order again
4 November 2023
I did have a problem but it was dealt…
I did have a problem but it was dealt with promptly and efficiently.
27 October 2023
First one didn’t work.
First one didn’t work.
Poor quality on both
No worth the money or the effort
1 November 2023
Reply from Dust and Things
Hi Lesley,
Thanks for taking the time to leave a review. I am sorry for the issues experienced with your lamp. I can see from our correspondence throughout last week that a replacement base had been sent out to you.
If we can help with anything further please do feel free to send us another email.
Love and thanks
Gemma G
Their customer service is fantastic
Their customer service is fantastic. Was able to get exactly what I wanted. Would highly recommend
1 November 2023
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