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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as great, robust, and of good quality. Many people also praise the fast and efficient delivery service, noting that items often arrive sooner than expected and are well-packaged. However, some customers were not happy with the quality of certain products, reporting issues like rusting or premature failure. There were also instances where people experienced problems with their orders, such as missing parts or incorrect items. Additionally, some reviewers found the customer service to be disappointing, citing slow responses or a lack of helpfulness when issues arose.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency.... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the quality of products, describing them... See more

Order

Consumers find order to be ambiguous. Many reviewers praise the ease of ordering, fast delivery, and... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the fantastic and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately at this moment in time, I am Unable to provide a Review of the Ordered Items, as Although I have Received an Email from Royal Mail saying they Received the said Items here in Plymouth on... See more

Rated 4 out of 5 stars

Great product, which I'm more than happy with and would recommend. Only downside? The assembly instructions. Drawings can be very hard, for me, to understand and it took longer than necessary to fi... See more

Rated 5 out of 5 stars

We ordered a Duronic Double Air-Fryer that was unusually late in being delivered. And, we have ordered the package AFL3 Silicone Air Fryer Liners. These liners have just arrived, but we used the air f... See more

Rated 5 out of 5 stars

I ordered two DM25 heads. They were delivered in a cardboard box without any screws or tools or instructions or packaging. I bought a DM35 head from them before and that one came with screws and... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good to put in a Go Bag or for camping.

Bought this to put in our ‘emergency’ bag. Unit seems pretty good, sturdy enough and reception is fine. Surprisingly small! Only possible downside is the 2 loose USB cables that come with it will inevitably get separated and lost somewhere!

9 November 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Product was great price, great quality and arrived a day early. Can't recommend enough! Will definitely use Duronic again.

2 November 2022
Unprompted review
Rated 5 out of 5 stars

Well from the moment I realised I…

Well from the moment I realised I needed a missing peace on my hoover I email this company and they were very helpful and quickly reply me back with the solution.
All emails were promptly answered and I did like very much their attitude and will to helping out with my issue.
So thank you very much indeed

31 October 2022
Unprompted review
Rated 5 out of 5 stars

Needed a replacement whisk for my Hand Mixer as it fell apart.

Needed a replacement whisk for my Duronic hand mixer. Query answered straight away and I ordered the whisk which arrived pronto. Well done, Duronic!
The only disappointment was that the original whisk fell apart in the first place - the only whisk I've ever had where each wire pinged out, one after the other. It does a wonderful job but plainly there is no stamina in the item, which is a shame, as I imagine I shall be buying a further one in a year or two's time when the replacement whisk goes the same way.
Could you improve the quality of the whisks, Duronic?

10 October 2022
Unprompted review
Rated 5 out of 5 stars

Hurricane (Dynamo) Lantern - Bright & Excellent Value

The hurricane (dynamo) lantern does what it says it will! It's a great alternative to a battery torch or lantern for indoors (without the worry as to whether the batteries will work) if the electrics don't work or if there's a power cut - and can be used instead of candles, or to find them. I would recommend this to anyone. It emits a bright light which is more than substantial enough. Just remember to wind it up for 1 minute once a month as advised, to keep the battery in good working order. Excellent value and quick free delivery. We bought 3 (for three family members) and may buy some more now.

12 October 2022
Unprompted review
Rated 5 out of 5 stars

Great product!

Easy to see information on the product, and to order it. Was provided with clear information as to potential arrival, and the shredder is great (was a WHICH best buy too)
Very pleased TX

23 September 2022
Unprompted review
Rated 5 out of 5 stars

Replacement air fryer basket

I emailed Duronic asking about ordering a new baskety for my air fryer, they got back to me promptly with all the information I needed and the order went through that day. Very impressed.

30 September 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic !!!

Fantastic service - I needed replacement part for my old Duronic heater as winter is just around the corner and wanted to be all set for upcoming cold season. Just some ‘wear and tear’ maintenance - 7 year old heater is still working well but some plastic elements started to ‘crumble’. I had no idea if it’s even possible to get the spare part but after contacting Duronic I got a quick reply followed by the delivery in just a few days. I’m amazed by the whole process - painless and fruitful - great communication , fast shipping - very professional service.

30 September 2022
Unprompted review

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