Durable Reviews 

319
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly share how incredibly simple and user-friendly the platform is for building professional websites without feeling any stress. People truly love creating their online presence smoothly, praising the intuitive tools, helpful onboarding steps, and clean design features. Users frequently point out that customer support representatives are exceptionally patient and kind, going above and beyond to solve technical problems quickly. Some reviewers were not happy with specific platform limitations, noting frustrating communication delays regarding domain management, missing language options, and a complete lack of helpful weekend support when issues arise.

What people talk about most

Customer service

Users describe positive interactions with customer_service, noting that representatives are responsive,... See more

Staff

Reviewers highlight positive aspects of staff, praising their immense helpfulness, professionalism, and... See more

Website

Consumers find website creation to be a highly positive experience, praising the fast, intuitive, and... See more

User experience

Customers had positive experiences with user_experience, highlighting that everything was handled quickly and... See more

Service

People report overwhelmingly positive experiences with the service, highlighting fast responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you are thinking about putting up a website you don't need to go any further than Durable. It uses AI to assist in its creation which allows you to do it yourself. But if you need help you can get... See more

Rated 5 out of 5 stars

Super helpful, even at 6 in the morning. I felt taken care of from the moment I hit send and they solved the issue quickly. I woke up thinking I would NEVER open the app again, and now I definitely... See more

Company replied

Rated 5 out of 5 stars

Leodith is the best when its come down to help with any issue related to your site. She actually gone beyond from her part of work and helped me go through the process in order to get my business emai... See more

Rated 5 out of 5 stars

Durable is one of the easiest and most sophisticated website builder software out there. I’ve tried many before, but this one is the best. The process was very easy and user-friendly. I was able to ta... See more


Company details

  1. Website Designer

Written by the company

Durable is an AI-powered website and small business platform built to help businesses get online quickly and grow with confidence. At its core, Durable makes it easy to create a professional website that looks polished, communicates clearly, and is ready to launch in minutes. From structure and content to visuals and layout, everything is designed to help your business show up well from day one. Beyond the website, Durable focuses on helping businesses get discovered and stay competitive. Built-in tools support search visibility, market and competitor insights, content creation, and ongoing optimization, so your business can attract the right customers and adapt as things change. Durable brings your website, growth tools, and business intelligence together in one place, giving small businesses a clear path from launch to long-term momentum, all with one login.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

319 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(319)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best customer service ever

The best customer service ever. Aljohn’s help was remarkable as he helped me fix some issues with my account. The overall experience is great but what made it greater was the immeasurable support from Aljohn! I highly recommend you use Durable.

3 November 2025
Rated 5 out of 5 stars

Technical Issue SOLVED

I was having a technical issue on the settings of my website and Leodith worked on it relentlessly for more than a week without giving up. And when it was all fixed, he sent me a prompt update.

29 October 2025
Rated 5 out of 5 stars

Need a website? You can't beat Durable.co

If you are thinking about putting up a website you don't need to go any further than Durable. It uses AI to assist in its creation which allows you to do it yourself. But if you need help you can get it. Rita was absolutely wonderful to work with and she did a phenomenal job perfecting what I started. I just cannot speak highly enough about her creativity, competence and patience. What a wonderful company!

29 October 2025
Rated 5 out of 5 stars

Great Support

I have to say the live support I’ve received has been outstanding. Super helpful and really know their stuff. Had a support call from Stuart this morning and he was just fantastic. Highly recommended

27 October 2025
Rated 5 out of 5 stars

Rita was amazing

Rita was amazing. Taking time to walk me through my site and answering my questions thoroughly. I feel so much better and empowered to update my site now.

10 October 2025
Rated 5 out of 5 stars

5 stars to Anjie

Anjie from durable made the experience easy and quick. She is professional and knows her stuff very well, really recommend this product

9 October 2025
Rated 5 out of 5 stars

( Stu ***** )

( Stu ***** )
Excellent technical support! I couldn’t connect my domain for three days, and Stu from Durable.co fixed it in just 10 minutes. Fast, clear, and super efficient!

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Come on

I was initially impressed by Durable's AI concept, but my experience turned into one of profound disappointment and anger. I discovered that the Russian language is completely excluded from the platform.
Let me be perfectly clear: I am not a supporter of the Russian regime. I am a political refugee. I sacrificed my home, my career, and my entire life to leave Russia precisely because I refuse to support the war and the actions of that government.
After losing everything to stand for what is right, I come to a Western platform only to be met with... this. A blunt, thoughtless form of discrimination that punishes me for the language I was born with.
Your policy doesn't hurt the Kremlin. Their lives are, as you say, insured and provided for. Your policy hurts people like me — the opponents, the refugees, the very people who have already paid the highest price. You are punishing the allies, not the enemies.
It's a lazy, performative, and ultimately cowardly way to signal virtue. You are not standing with Ukraine; you are simply kicking people who are already down. I expected better.

5 October 2025
Unprompted review
Durable logo

Reply from Durable

Hi Tom,

Thank you so much for sharing your story. I can see how this experience would feel frustrating, and I’m really sorry it came across that way.

Just to clarify, Russian hasn’t been removed or restricted - we simply haven’t offered it so far, as there hasn’t been much demand. Your note helps us see that there’s real value in adding it, and I’ve shared your feedback with our product team for future consideration.

Rated 5 out of 5 stars

Immediate and Exceptional Service

My issue was resolved almost immediately, with clear and detailed instructions provided in case I need to revisit the process in the future. Durable’s services, features, and customer support have all been exceptional. I would absolutely recommend them to anyone wanting to build a website, whether for business or personal use.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Domain name porting to Website

Al was patient, attentive and available over a 2 day period. He walked me thru each DNS record and caught my mistakes. Always calm and professional. Each time I logged in I was hoping it was him on the other end. Many times you get a new person that isn't up to speed. That Peron Mr. Al gets a 🥇! Thank-You.

29 September 2025
Rated 5 out of 5 stars

New business made easy

I just started my business Nine Crowns of Grace and I needed to create a website for my products, a blog and my devotionals. It was hard to try to find one website or domain that could give me everything that I need and it not be overly complicated. Durable has made the process so super easy and even the things that I don't understand. I have been able to reach out and get the help that I needed and the customer service is excellent. Aljohn helped me with getting information hooked up to my domain and did a fast and excellent job. I truly appreciate the followup. I look forward to a long working relationship with them and I thank you for everything that you have done to make my business dreams come to life.

27 September 2025

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