Great product, I have had pretty much flawless skin since I started using these products. Company are very helpful and delivery is reasonably quick. The only issue I ever have is the packaging henc... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I love the vit c serum, retinol & mostly the Hyaluronic Acid serum. What i don't love is the price it is getting to be out of my price range now 😪
I really like the product on my skin. The price is a bit steep and sometimes the pump doesn't work. Overall happy with the service and product.
Company replied
Another purchase of the pure hyaluronic acid serum. I love this product as it makes my skin feel silky smooth. I use morning and night before my moisturiser and now I can’t live without it! Excellent... See more
I bought a product from this company and never received it.I had a text from Royal Mail saying they where expecting it then nothing.i have emailed the company but heard nothing sofar apart from stand... See more
Company replied
This product didn't work for me but the I'm getting a refund on the products which is great company have followed through with their commitment and always answer any queries quickly
Company replied
First tube lasted for such a long time. My second tube bought recently is already looking close to running out! I see you are discontinuing!
Company replied
I’ve been using the AHA BHA toner for years, just reordered plus another two products for my teenage daughter as she is suffering from breakouts and has wiped me out of the toner! It is the ONLY thing... See more
Company replied
I have been ordering Duogen products for sometime now and am very pleased with them. I use the vitamin C every night and the hyaluronic acid every day my skin feels nice and radiant. I also used the... See more
Company replied
My experience of DuoGen is outstanding customer service. The products are excellent, particularly the sun protection moisturiser, Hylaronic Acid and Vitamin C; thess are my favourite products. My ski... See more
Company replied
I recently tried the hyaluronic serum and have been impressed with the results. I'm 65 and it has helped to smooth out the lines under my eyes. Prompt delivery as well so overall very impressed.
Company replied
Lovely light cream that dries in well and skin feels great. My neck was particularly dry and I had noticed wrinkles appearing and it’s looking much better now.
Company replied
Love the hialauronic acid serum. Am now a subscriber to ensure I don’t run out. Thank you also for excellent service, packing & shipping.
Company replied
I liked the product goes lovely on the skin and seen a bit of different to my skin. Not been using it long but came quick great all round service would recommend to friends and family
Company replied
I love the fact that this company use quality ingredients in the best way for optimum results. The honest advice is very helpful.
Company replied
I have been using the face and neck night cream for 2 months now and have noticed visible change. Very happy and this is now on my Christmas list every year so I can stock up.
Company replied
Everything went smoothly and efficiently, as always. I love the products and the service certainly doesn’t let the company down!
Company replied
Excellent Vitamin C serum, absorbs quickly and does what it says. A staple of my skin care.
Company replied
Products are high quality and have made a noticeable difference in a few weeks, I actually look forward to my morning and evening routine now because I know I feel and see the benefits
Company replied
Good product that suits me. Good service and quick to respond when I needed to email company. Thankyou
Amazing products - bought the retinol and hyaluronic acid serums - and they last for ages!
Company replied
Fast delivery. Brilliant product, I'm hooked can't wait to try the rest 💖
Company replied
Good service , excellent products
I like your products.
Company replied
DuoGen is a good product for managing wrinkles. From my skin texture you wouldnt guess I am in my 69th year. Nothing compares.
Company details
Written by the company
At DuoGen, we redefine skincare through the powerful partnership of science and self-care. Our mission is to deliver high-efficacy, timeless solutions that transcend trends. We prioritize what truly matters: potent active formulations that provide visible results, with no unnecessary additives. We believe in transparency, education, and making active ingredient skincare accessible. With DuoGen, you’re not just investing in products—you’re embracing a future of uncompromising results, free from fillers, fragrances, and fluff.
Contact info
United Kingdom
- hello@duogenskin.co.uk
- duogenskin.co.uk
4.3
Excellent
109 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
pure hyaluronic acid serum
Another purchase of the pure hyaluronic acid serum. I love this product as it makes my skin feel silky smooth. I use morning and night before my moisturiser and now I can’t live without it! Excellent customer service and the delivery is always fast.
3 February 2026
The website is user friendly
The website is user friendly. Very easy to find a product and order. Well packed and a quick delivery.
5 February 2026
DuoGen is a good product for managing…
DuoGen is a good product for managing wrinkles. From my skin texture you wouldnt guess I am in my 69th year.
Nothing compares.
21 January 2026
I love the products but ....
I love the vit c serum, retinol & mostly the Hyaluronic Acid serum. What i don't love is the price it is getting to be out of my price range now 😪
5 January 2026
Good service
Good product that suits me. Good service and quick to respond when I needed to email company. Thankyou
18 November 2025
Great product.Fabulous.
6 November 2025
Reply from DuoGen
Hello Lesley, thank you for your great review. We’re so pleased to hear you’re enjoying both the Retinol Serum and Hyaluronic Acid Serum. If you ever have any questions or need support, we’re always here at hello@duogenskin.co.uk.
The DuoGen Team
5 Star service
20 August 2025
Reply from DuoGen
Hello Guy, thank you for your 5-star review. We’re so pleased to know you’ve had such a positive experience with our service. If you ever have any questions or need support, we’re always here at hello@duogenskin.co.uk.
The DuoGen Team
Love the hialauronic acid serum
Love the hialauronic acid serum.
Am now a subscriber to ensure I don’t run out.
Thank you also for excellent service, packing & shipping.
15 August 2025
Reply from DuoGen
Hello Samantha, thank you so much for your lovely review. We’re delighted to hear how much you love the Hyaluronic Acid Serum and that you’ve even subscribed to ensure you never run out. It’s also wonderful to know you’ve been happy with our service, packaging, and shipping. If you ever have any questions or need support, we’re always here at hello@duogenskin.co.uk.
The DuoGen Team
I like your products.
30 June 2025
Reply from DuoGen
Hello Ros, thank you for your review. We’re so glad to hear you’re enjoying our products! If you ever have any questions or need support, we’re always happy to help at hello@duogenskin.co.uk.
The DuoGen Team
Impressed
I recently tried the hyaluronic serum and have been impressed with the results. I'm 65 and it has helped to smooth out the lines under my eyes. Prompt delivery as well so overall very impressed.
16 June 2025
Reply from DuoGen
Hello Sandra, thank you for your wonderful feedback. We're so pleased to hear the Hyaluronic Acid Serum has made a visible difference, especially under the eyes. It's great to know you're enjoying both the results and the service. If you ever have any questions, we’re always here to help at hello@duogenskin.co.uk.
The DuoGen Team
I have been ordering Duogen products…
I have been ordering Duogen products for sometime now and am very pleased with them. I use the vitamin C every night and the hyaluronic acid every day my skin feels nice and radiant. I also used the retinol product a few times a week at night time.
25 June 2025
Reply from DuoGen
Hello Mary, thank you so much for your continued support and for sharing your routine with us. We’re thrilled to hear you’re enjoying The Essentials Kit. If you ever have any questions or need help choosing your next product, we’re always happy to assist at hello@duogenskin.co.uk.
The DuoGen Team
I have been using the face and neck…
I have been using the face and neck night cream for 2 months now and have noticed visible change. Very happy and this is now on my Christmas list every year so I can stock up.
24 June 2025
Reply from DuoGen
Hello Mr. Teece, thank you for your lovely review. We're so pleased to hear you've noticed visible changes after using the Peptide Face & Neck Night Cream. Adding it to your Christmas list is such a great idea, we’ll be here when you’re ready to restock! If you ever need support or have any questions, feel free to get in touch at hello@duogenskin.co.uk.
The DuoGen Team
I really like the product on my skin
I really like the product on my skin. The price is a bit steep and sometimes the pump doesn't work. Overall happy with the service and product.
18 June 2025
Reply from DuoGen
Hello Sharon, thank you for your lovely review and for sharing your experience with both the Peptide Face & Neck Night Cream and the Peptide Eye Cream. We're so glad to hear you're enjoying how the products feel on your skin and that you're happy with our service overall. We appreciate your feedback on the pump and pricing, we’re always working to improve both our packaging and the value we offer. If you ever need support, feel free to reach out to us at hello@duogenskin.co.uk.
The DuoGen Team
First tube lasted for such a long time
First tube lasted for such a long time. My second tube bought recently is already looking close to running out!
I see you are discontinuing!
11 June 2025
Reply from DuoGen
Hello Val, thank you for taking the time to share your feedback and for being a returning customer. We're so pleased to hear your first tube of the SPF 50+ Daily Moisturiser lasted well. This product is currently being discontinued, while stocks last. We truly appreciate your support, and if you ever have any questions, our team is always happy to help at hello@duogenskin.co.uk.
The DuoGen Team
Took order and money but long delivery time
Took order and money and then made us wait a long time before goods arrived as “out of stock”. No offer of refund just it will arrive when it arrives. Very disappointing
18 June 2025
Reply from DuoGen
Hello Andrew, thank you for your feedback. We’re sorry to hear that you were disappointed with your experience. We’d like to clarify that the item you ordered was purchased as a pre-order, and we did reach out via email to check whether you’d like to amend your order or request a refund, but we didn’t receive a response. We completely understand that waiting longer than expected can be frustrating, and we truly apologise for any inconvenience caused. If there’s anything we can do to support you further, please don’t hesitate to contact us at hello@duogenskin.co.uk, we’re always here to help.
The DuoGen Team
I love the fact that this company use…
I love the fact that this company use quality ingredients in the best way for optimum results. The honest advice is very helpful.
5 June 2025
Reply from DuoGen
Hello Elizabeth, thank you so much for your kind words! We’re so glad to hear you value the quality of our ingredients and our honest, helpful approach. It truly means a lot to us. If you ever have any questions or need support, we're always here at hello@duogenskin.co.uk.
The DuoGen Team
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