Dunia Organic Reviews 

58
TrustScore 2.5 out of 5

2.6

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Rated 3 out of 5 stars

Loved it so far... unfortunately i made a mistake while ordering products and wanted to fix it before the package has been sent. No reply for 3 days on email or phone. Their customer service doesn't e... See more

Rated 3 out of 5 stars

I have received eyeliner instead of the freckle maker, no response from the company.The rest of the order was fine.

Rated 4 out of 5 stars

They have a great selection of natural cosmetics and I have never had a problem with this company. Products they offer usually have longer expiry dates than those from their competitors. The only weak... See more

Rated 1 out of 5 stars

I ordered 4 Green Pharmacy shampoos for weak and damaged hair (order nr 101135), but received different versions, which the store claims „the same product line”. This is not true - they differ in... See more

Company details

  1. Cosmetics Store

Information provided by various external sources

Online shop with natural cosmetics. Great quality at good prices.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(58)

1 review in the last 12 months

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Rated 1 out of 5 stars

Unprofessional service and wrong products

I ordered 4 Green Pharmacy shampoos for weak and damaged hair (order nr 101135), but received different versions, which the store claims „the same product line”.
This is not true - they differ in formula and packaging. Despite multiple attempts to contact the store (22–27 October 2025), no proper exchange was offered and no mistake was acknowledged. The response was vague and DID NOT address my needs as a customer.
This was my first and last purchase from this store. Due to unprofessional service and unclear handling of complaints, I do not recommend Dunia Organic.
The issue will be reported to higher authorities for consumer protection.

20 October 2025
Unprompted review
Rated 3 out of 5 stars

Loved it so far..

Loved it so far... unfortunately i made a mistake while ordering products and wanted to fix it before the package has been sent. No reply for 3 days on email or phone. Their customer service doesn't exist. Now I will end up with a product I don't need, and this could have been easily fixed...

27 May 2025
Unprompted review
Rated 4 out of 5 stars

Great products, poor website

They have a great selection of natural cosmetics and I have never had a problem with this company. Products they offer usually have longer expiry dates than those from their competitors. The only weakness is their website itself. Product categories don't include everything on offer and the search engine does not work as it should - It is difficult to find the products you're looking for :(

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Reliable company

All up to standard, fast delivery, nice packaging without plastic and good quality products. Can use with peace of mind.

20 April 2023
Unprompted review
Rated 5 out of 5 stars

I recommend it 100%

I recommend it 100%. very fast shipping and products at attractive prices. free samples are always added to the package 😊 and thank you for today's inscription on the package: "have a wonderful day ❤️" I felt very pleased ❤️

1 October 2022
Unprompted review
Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, very carefully and thoughtfully packaged with no unnecessary waste packaging. Very wide product range available on website. It was my first time ordering, but definitely not the last time. Super happy with my purchase, thank you.

6 February 2021
Unprompted review
Rated 5 out of 5 stars

My favourite online shop♥️

My favourite online shop♥️
I can’t recommend it enough. The parcel always arrives really quickly and it doesn’t contain any unnecessary plastic. There are always free samples and you can even choose which one you’ll get. There’s also a Facebook group if you’re in doubt what to buy. You can see that Klaudia really cares about her customers.

30 December 2020
Unprompted review
Rated 5 out of 5 stars

Top service

Top service. Arrived earlier than expected. Great care taken with the packaging. Definitely will buy again!

19 November 2020
Unprompted review
Rated 5 out of 5 stars

Lovely shop

Definitely one of my favourite online shops. They have wide range of natural products at reasonable price. Exceptional customer service makes you want to shop again.

3 July 2020
Unprompted review
Rated 5 out of 5 stars

Amazing company

Great service, fast delivery, all products came in perfect condition. I really enjoyed a small hand written note from Dunia as well as few samples. Prices much better than on different websites. I would highly recommend.

18 May 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Just received my package. I'm extremely happy with the service. Delivery was quick and package arrived nicely secured. I will definitely recommend Dunia's shop to everyone. Also thank you for lovely message and free samples:)

21 April 2020
Unprompted review

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