Dune London Reviews 

For some unfortunate reason, my boots were not shipped and Emma helped me with the issue and ensured to inform the reason. As a sweet gesture, she offered me a discount on my next purchase. She is too kind and helpful!

Had an order that went missing. I received a full refund. I was sent an email letting me know, with a discount off my next purchase. When I re-ordered I had to email back to get the discount. I did this and then had to send a further email to verify. Emma promised to apply the discount back to my card. Haven't been reimbursed.
It is only a few pounds, but, similar things have happened from other sites, when it does happen I drop the company and won't give them any of my money again.

Leah dealt with my query. Superb customer service, prompt response; discount offered on replacement order and waiver of 2nd delivery charge applied (wrong size item received). Thank you Leah.

Excellent customer service, very grateful for the quick support and help provided by Emma in relation to my query!

Emma is very helpful she resolved my query in minutes understood the situation i am very grateful

I ordered some boots from Dune which were due to be delivered by Evri. Unfortunately they kept saying they were being delivered but never arrived. I contacted Dune and Emma sorted it out immediately and my boots finally arrived. Thank you Emma they are lovely. Great customer service from Emma.

Emma went ahead in customer service did something that was not standard rule for DUne return. she arranged free home collectionr return second time as I cancelled my collection by accident.

My experience was fantastic due to the help and support provided by Tina from customer services. She was professional, friendly and showed compassion for my situation regarding a faulty item.

Would highly recommend Dune not just for it's products, but also their customer services whom Tina is apart of making it excellent!

I had an issue with Evri being Evri and not delivering on time. Parcel delayed for days but Emma sorted it out and quickly arranged a replacement through DPD which arrived next day.
Shoes and bag are gorgeous

KATIE managed to resolve a issue I had with lace tags for recently purchased Thame shoes. She managed to quickly source some tags through contacting quality control. I'm thrilled KATIE got things sorted quickly and am delighted!!

Very helpful on email. Thank you

I made a purchase a , a week later i didn't receive the product surprisingly , I received and email from dune London asking about the product how it was , i have then added my review that i didn't receive the product they reply back stating that my comments dod not meet there guideline instead if apologising of not delivering the product yet!

Customer service was excellent.
Emma responded to my emails immediately, she kept me informed and while I didn’t receive the boots that I’d wanted, I ended up receiving the boots I really really wanted instead!
Very well done 😊

Had a great experience with customer service after some issues with my order delivery. Katie was extremely quick to respond and helped resolve all the problems I encountered. Within ten minutes, everything was sorted, and she even offered multiple solutions, making the whole process much easier. Really appreciated the efficient and friendly support!

Last week I ordered a pair of Tayla suede boots online. When they arrived, one boot was damaged on the toe and clearly visible. I raised the issue with Dune London via their chat facility. Inevitably a chat bot initially but once I was connected with Emma, everything went smoothly. I sent her a pic of the boot and she offered me a 20% discount if I wanted to keep them or a free return and a replacement pair. I was unsure what to do and Emma offered to email me with the options so I could think about it. Email received as promised and I returned the boots to the Norwich store who were equally helpful. They processed the return and ordered the replacement pair which at Emma’s request were sent the next day free delivery. This is exceptional service and I cannot recommend them highly enough. So rare to have such a positive experience when things go wrong.

I placed an order on 8th April 2026 and the money was taken from my account the next day. This morning I received an email, with no explanation, informing me that my order had been cancelled and a refund given. Just spoke to Leah from customer service and expressed my concerns that Dune had taken my money for sandals that were never in stock - And at the end of the conversation she actually laughed at my frustration and reluctantly agreed to escalate my complaint to her manager. I will not order from this company again and I don't appreciate being treated so rudely!

Excellent customer service. Quick response via email and help offered

Emma at Dune’s customer service was a true star ⭐! Fantastic customer service- Emma was knowledgeable, efficient, polite and so helpful. I can’t thank her enough for all her help.

Emma in customer experience was fantastic to deal with over email about a stocking query.