I bought a can of Dulux paint which didn't meet my expectations so I called Dulux and spoke Genevieve, a very kind and helpful technical advisor. Genevieve took time to listen to my issues, she didn'... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great team working there. Sorted out our problems with patience and a smile, None of that miserable 'why are you worrying me' attitude found elsewhere. Also, having had a look around at the Perth st... See more
Company replied
I contacted Dulux as I needed advice on Cuprinol Shades paint. Neve was exceptionally helpful, giving me knowledgeable advice. I was offered a voucher for replacement of the paint even though the pai... See more
Company replied
I spoke to Neve on the online chat today in regards to a recent purchase I had made. I had used Dulux once eggshell on my stairs which had unfortunately turned yellow! I did not realise that the oil b... See more
Company replied
Company details
Written by the company
We want to help you gain confidence in colour, and inspire you to create your own beautiful living space. You are at the heart of what we do, and Dulux is here to support you at every step of the decorating process. Whether it be product or colour advice, our expert team is on hand to give you the guidance you need. Our aim is to respond to all contacts within 24 hours, answer telephone calls within 4 rings and answer live chats within 1 minute. No matter how big or small the project, Dulux can help you transform your home.
Contact info
Akzonobel, Wexham Road, SL2 5DS, Slough, United Kingdom
- 0333 222 7070
- duluxvirtual@akzonobel.com
- dulux.co.uk
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service
Amazing customer service, helped us with our move. We always use dulux when painting and couldn't reccommend a better paint! Nav who I spoke to via email was very friendly and helpful. Such a lovely company!
1 December 2025
Unprompted review
Reply from Dulux
Hi Lauren, thank you for your positive feedback! We will make sure to pass this onto Nav :)
Dulux Claim paint is breathable but do…
Dulux Claim paint is breathable but do not provide any evidence. I called technical service they responded to my query but had to pass it on. (In reality not a technical query number!) They need to at least provide evidence on the breathability of paints?
1 December 2025
Reply from Dulux
We’re sorry to hear you did not find the information provided useful.
To clarify, we do not share lists of the SD Values of our products, but we can share the EN 1062 classification of our Trade wall emulsions. EN 1062 is a European Standard and method for determining the liquid water permeability of coatings:
Paints are formulated to resist or permit water vapor transmission. The V value is the water vapor transmission rate (WVTR) and measures the passage of water vapor through a substance of a given unit area and unit time (Normally this is a 24 hour period):
Class V1 - Highly Breathable – SD less than 0.14
Class V2 - Moderately Breathable – SD in-between 0.14 to 1.4
Class V3 - Limited Breathability – SD more than 1.4
If you have a specific Trade wall emulsion in mind, please let us know and we can advise the EN 1062 Class for you.
You can contact us via https://www.dulux.co.uk/en/contact-us.
Alternatively, there is a separate aspect of paints called VOCs (volatile organic compounds), and we label the VOC level on our cans, with water based paints being rated LOW or even MINIMAL depending on the paint (some of our wall paints are 99.9% VOC free). We would be happy to provide VOC information on our paints as well.
Dulux Customer Service was great
Dulux Customer Service was great. I had a problem with a tin of paint bought from a (reputable) company who didn’t want to resolve the issue for me, but Dulux stepped in and resolved this quickly, thank you!
28 November 2025
Unprompted review
Reply from Dulux
Thank you for the lovely feedback Kate :)
Good and prompt service to my queries.
Good and prompt service to my queries.
I didn’t give 5 stars due to the paint. The smooth hammerite does not cover well on bright steel and needs a primer.
Compared to other POR type products not the best
28 November 2025
Reply from Dulux
Thank you for the feedback John :)
Great service
Viki was quick, professional and very helpful, my question was quickly answered and additional help provided too. Great service, thank you
28 November 2025
Unprompted review
Reply from Dulux
Thank you so much for the 5 star review! So glad to hear Viki could help, we'll be sure to pass on the great feedback
The assistant helps me to find a range…
The assistant helps me to find a range of colour. Showing expertise in Dulux product.
Really happy with the support I have received today.
26 November 2025
Unprompted review
Reply from Dulux
Thanks for the feedback Maria; glad we could help! Helen.
Great Customer Service
We had an issue with the finish of the emulsion which was resolved following our first contact with customer service. Great prompt and understanding Customer service.
24 November 2025
Reply from Dulux
Thank you so much for sharing your experience, we are glad our Technical Advice Centre were able to deal with the issue in a swift and understanding fashion.
Amazing Customer Service Advisor…
Amazing Customer Service Advisor (Saima). They were able to resolve our issue immediately and exceeded our expectation.
18 November 2025
Unprompted review
Reply from Dulux
Thanks for the feedback, glad to hear we could help. Helen.
The website is confusing
The website is confusing. Too much there. I wanted tester pots for a particular colour, but trying to find them was too hard. I got on to customer service and they were superb.
16 November 2025
Reply from Dulux
Hi William, thanks for the feedback and allowing us to put this right. Helen.
Dulux gives wrong colour
I’m starting to think dulux has been hacked because every paint I have ordered has come out completely wrong. Mint macaroon is grey, duck egg is bright blue, and nutmeg is a dirty white grey. Colour. Even matching colours is also poor and yes I know it’s never the perfect match but when it’s on a different colour chart and doesn’t even resemble the colour you want and it’s non refundable better off staying well away from dulux.this was across three different stores, B&Q, Travis Perkins and brewers, so it’s definitely dulux a system!
13 November 2025
Unprompted review
Reply from Dulux
Hi Maria, sorry to hear you were unhappy. Please can you pop over the details from the can so we can help with this. Please contact us on Tel 0333 222 7171 or email duluxvirtual@akzonobel.com quoting reference number GB- 3627401 HD Thanks Helen.
Reply from Dulux
Thank you so much for the 5 star review!
Superb customer service
A real pleasure talking to a customer adviser who understands AND listens. Viki was really helpful
13 November 2025
Unprompted review
Reply from Dulux
Hi Graham, thank you for your positive feedback! We will make sure to pass this onto Viki! :)
Sheridan at Dulux Colour in Stevenage…
Sheridan at Dulux Colour in Stevenage was extremely helpful, caring and polite. Super efficient and exceeded my expectations. Customer care was perfect!
11 November 2025
Unprompted review
Reply from Dulux
Hi Gillian, thank you for your positive feedback! We will make sure to pass this onto Sheridan! :)
Products are now awful!
What has happened to your brand?
Bought 2.5 of satinwood ONCE off amazon, its like water and glossy, 3 coats and still rubbish coverage!
I bought some few years ago was jelly like and covered good either you have been bought out by the big boys and they do what they do to all takeovers remove the quality from all products for greed or this is fake stuff repackaged ???
Email sent...
11 November 2025
Unprompted review
Reply from Dulux
Hi, we are sorry to hear that you have had an issue with one of our products. Please can you confirm the barcode and batch number from the tin, and send any photos across to duluxvirtual@akzonobel.com and quote the reference number 3620277 in the subject line, and we can look into this for you? Thanks
Reply from Dulux
Thank you for the 5 star review!
Blatant sexism in Gloucester store
Paint is great; pity about the customer service. We went into the store in Gloucester, where I hold an account. Despite the fact that I was choosing and paying for the paint, the salesman consistently addressed my partner ("Sir"). When it was clear it was my account and I was paying, and when my partner left the store, he turned to addressing me ... as "My love". Sort your act out, Dulux. Such sexism gives an excellent brand a very poor image.
I've had a reply from Dulux, below, which hardly makes things better: surely the correct response is to say they will give their staff a bit of training on how to deal with *all* customers politely, rather than acting like I'm not telling the truth?
8 November 2025
Unprompted review
Reply from Dulux
Hi, we are sorry to hear that you have had an issue with one of our stores. Please can you email us at duluxvirtual@akzonobel.com with further information, and your full name and contact details, and quote the reference number 3617795 in the subject line of the email, and we can look into this for you? Thanks
Absolutely excellent customer service
Absolutely excellent customer service! Had a voucher that had expired and the friendly team responded so quickly to my emails and in such a friendly manner. Was given a voucher code to redeem online. Absolutely delighted.
6 October 2025
Reply from Dulux
Hi Liz, thank you for your positive feedback! We will make sure to pass this onto the relevant team :)
Highly recommend
Contacting Dulux is very easy they reply quickly and solve any issues the best they can.
5 November 2025
Unprompted review
Reply from Dulux
Hi Jane, thank you for your positive feedback! We will make sure to pass this onto the team :)
The response from the team was so quick…
The response from the team was so quick I couldn't believe it. On top of that the offer that was presented to me was exceptional, I have always stuck to Dulux, and not because of the dog, now I am a follower, thank you.
3 November 2025
Unprompted review
Reply from Dulux
Thanks for your feedback Ian! Glad to know we could help you! Helen.
I must congratulate Viki and her…
I must congratulate Viki and her colleagues at the speed they handled and settled this issue. Eleven out of ten.
31 October 2025
Reply from Dulux
Thank you for the lovely feedback :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.