Dukascopy Bank SA Reviews 802

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the banking services, with some highlighting the human support provided and the speed of transfers. Some users also found the trading platforms to be fast and responsive, and several expressed satisfaction once their accounts were fully approved and operational. However, some people were dissatisfied with the customer service, describing it as inconsistent, unhelpful, and unresponsive, with some experiencing ignored comments and a lack of proper explanations for issues. There are also concerns regarding the website and app, with users mentioning old systems, loading delays, and a lack of self-service options. Additionally, some customers reported negative experiences with the response times for verification, limit increases, and issue resolution, citing delays and a lack of communication.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. Many customers report issues such as hidden charges,... See more

Service

Users describe ambiguous interactions with service. Many customers report painful banking experiences, citing... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report a lack of proper... See more

Website

People report negative experiences with the website. Customers express frustration over a lack of clear... See more

Response time

Customers consistently express dissatisfaction with response times. Many reviewers report significant delays,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We would like to have the offers of virtual csrds in Algeria , because we do have transfers all the time as we work on the tourism , we would like to have a vision to our region. Otherwise till now... See more

Company replied

Rated 3 out of 5 stars

Thank you for your reply. In my review and findings Here are the inefficient parts of the Dukascopy Binary platform : 1) The platform takes a long time to open if your mobile suddenly ru... See more

Company replied

Rated 3 out of 5 stars

Seems like prestige bank but hearing that Indian accent in verification phase made me a bit skeptical

Company replied

Rated 1 out of 5 stars

I have been trying for a couple of months to obtain a payment card. Whoever is providing the advice in the background do not look at my issues and ask basic questions but when you tell them it's not w... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Dukascopy Bank is a Swiss innovative online bank based in Geneva, Switzerland, providing Internet based and mobile trading services, banking and other financial services through proprietary technological solutions. Dukascopy Bank is regulated by the Swiss Financial Market Supervisory Authority FINMA both as a bank and a securities firm. Dukascopy Bank provides: - 19 years in the market - 1200+ trading instruments - Deposit protection upto CHF 100000 per client - Large liquidity pool - ECN trading technology - Low spreads -from0,1 pips on EUR/USD; - Instant order execution; - Wide variety of trading platforms, JForex, MT4, Forex mobile - Swap free accounts upon request


Contact info

  • Route de l'Aéroport 21, 1215, Le Grand-Saconnex, Switzerland

  • dukascopy.com

2.8

Average

TrustScore 3 out of 5

802 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Trustworthy Bank

Trustworthy Bank. Excellent online support. Proper handling of clients. Excellent platform and liquidity. Nothing else you can ask for.

7 April 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Reynan,

Thank you for your kind words! We're delighted to hear that you're satisfied with our services. Your feedback means a lot to us. We're here for you anytime you need assistance.

Best regards

Rated 5 out of 5 stars

Woow

Wow, wow what an amazing mastered piece of work. It's so much of what I always wanted as a novice trader. I mean the perfection of every clickable blink makes this the most beautiful and enjoyable softwere i've ever experience. Thank you so much. GOD bless those hands and minds.

5 April 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Sibusiso,

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!

Best regards

Rated 5 out of 5 stars

first time use review

it is my first time, first day using of this platform. it looks it has sufficient tools for traders. inline pattern show is looks great with accuracy bars. here i picked a demo account to be familiar with platform.

4 April 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Alireza,

Thank you so much for taking the time to share your positive feedback about our company's services. We are thrilled to hear that you had such a great experience with us!

Thank you once again for choosing Dukascopy Bank. We look forward to serving you again in the future.

Warm regards,

Rated 5 out of 5 stars

Better alternative from trading view

4 April 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Jimmy,

Thank you for your kind review! We're thrilled you enjoyed our services. Your feedback is appreciated and helps us continue improving. Let us know if you need anything in the future!

Best regards

Rated 5 out of 5 stars

Excuse me

Excuse me, my dear. I am honored to start saving in your wonderful bank. Thank you for your beautiful services, quick response to the customer, and tact in responding.♥️♥️

Name: AHMAD FAWAZ

2 April 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Ali,

Thank you for your kind review! We're thrilled you enjoyed our services. Your feedback is appreciated and helps us continue improving. Let us know if you need anything in the future!

Best regards

Rated 5 out of 5 stars

Reliable swiss banking

Reliable swiss banking.

2 April 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Alex,

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!

Best regards

Rated 5 out of 5 stars

Great tool

Great backtesting tool and very intuitive!

27 March 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Emilio,

Thank you for your kind words! We're delighted to hear that you're satisfied with our services. Your feedback means a lot to us. We're here for you anytime you need assistance.

Best regards

Rated 1 out of 5 stars

Account blocked with no explanations

Account blocked with no explanations an no one responds. They send an email that makes no sense:

Dear Sir, 

We hereby inform you that your account has been blocked due to the existence of an ongoing legal procedure concerning your account n°1317470 within our books.
The prohibition on notifying you about this legal procedure has been now lifted but the access to your account remain suspended due to the freezing and seizure order decided by Swiss competent authorities in relation with your account.

We kindly request your understanding during the remaining time of this legal process.

Best regards.

Legal Department 
Dukascopy Bank

And one year later no one responds anymore. My account is blocked and I do not know where my money is.

This not a reply from a bank. Have been using banks and trading platforms for more than 20 years, never seen a response like that.
Do not use them and if you are in time move money out.

27 March 2024
Unprompted review
Rated 4 out of 5 stars

i like this software because i can use…

i like this software because i can use it for backtesting and they keep upgrading it. at first i couldnt use nasdaq but now i saw they added it. i hope it keeps getting better by adding smart money indicators aswell

27 March 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Jaundre,

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!

Best regards

Rated 5 out of 5 stars

cool site and free

26 March 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Dave,

Thank you for your feedback.

We appreciate you took the time to leave us your kind words

Best regards

Rated 5 out of 5 stars

best trading platform

13 March 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Khaled,

Thank you for your kind words! We're delighted to hear that you're satisfied with our services. Your feedback means a lot to us. We're here for you anytime you need assistance.

Best regards

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Thank you.

23 March 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Mateo,

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!

Best regards

Rated 5 out of 5 stars

Excellent Platform

JForex is a very good platform for trading and analyzing all kind of instruments.
It will be more perfect if you could add more commodity CFDs with tight spreads to the platform such as Coal, Oat, Wheat, Milk, Butter, Uranium, Aluminium, Eggs, Salmon, Zinc, Lead, etc…

1 January 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Chouaib,

Thank you for your kind words! We're delighted to hear that you're satisfied with our services. Your feedback means a lot to us. We're here for you anytime you need assistance.

Best regards

Rated 5 out of 5 stars

Dukascopy Jforex platform, 10+ years of experience with dukascopy

Have been trading on Jforex platform for a very long time, it is a platform with huge number of tools for chart analysis and quite stable. Havent seen any major issues, performs well during big news release - doesnt freeze up. Commission and spread is a bit on a larger side, however for serious traders reliability comes 1st i guess. This platform will enable serious traders to able to do extensive analysis charts. Sincerely,
Gerelt-Od Tuvaansuren,

22 March 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Od,

Thank you for your kind review! We're thrilled you enjoyed our services. Your feedback is appreciated and helps us continue improving. Let us know if you need anything in the future!

Best regards

Rated 5 out of 5 stars

Great Broker

Trading for 8 years. Switched to Dukascopy 1 year ago. Best decision ever. Lots of bad reviews online - they don't know what they're talking about.
1. Best retail trading platform
2. Fast withdrawals

18 March 2024
Unprompted review
Rated 5 out of 5 stars

It is not a best system but it's a great app!

It is not a best system but it's a great application, JForex.
The one good option available is the money management, as you can move the cursor on the lot size to know what will be margin required, what will be the pip value etc. Over all it's good but still there are a lot of improvement required, just like sierra charts, if they add VWAP and Footprinting to it.

15 March 2024
Unprompted review

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