We would like to have the offers of virtual csrds in Algeria , because we do have transfers all the time as we work on the tourism , we would like to have a vision to our region. Otherwise till now... See more
Company replied
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Review summary
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Reviews shaping this summary
Thank you for your reply. In my review and findings Here are the inefficient parts of the Dukascopy Binary platform : 1) The platform takes a long time to open if your mobile suddenly ru... See more
Company replied
Seems like prestige bank but hearing that Indian accent in verification phase made me a bit skeptical
Company replied
I have been trying for a couple of months to obtain a payment card. Whoever is providing the advice in the background do not look at my issues and ask basic questions but when you tell them it's not w... See more
Company replied
Company details
Written by the company
Dukascopy Bank is a Swiss innovative online bank based in Geneva, Switzerland, providing Internet based and mobile trading services, banking and other financial services through proprietary technological solutions. Dukascopy Bank is regulated by the Swiss Financial Market Supervisory Authority FINMA both as a bank and a securities firm. Dukascopy Bank provides: - 19 years in the market - 1200+ trading instruments - Deposit protection upto CHF 100000 per client - Large liquidity pool - ECN trading technology - Low spreads -from0,1 pips on EUR/USD; - Instant order execution; - Wide variety of trading platforms, JForex, MT4, Forex mobile - Swap free accounts upon request
Contact info
Route de l'Aéroport 21, 1215, Le Grand-Saconnex, Switzerland
- dukascopy.com
2.8
Average
802 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Good bank with great services except…
Good bank with great services except for the little bit high fees on card maintenence and card payments and western union fees.
30 October 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Amr Zeid,
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy Support Team
UPDATED: Worth the wait, smooth and professional once verified
[UPDATED]: As for any service I review on Trustpilot, I must always come back in case of any new changes, so here am I:
I’ll admit, at first I was frustrated because the verification process alongside limit increases took around ~10-14 days and the documentation requirements felt heavy.
Having worked in AML and KYC myself, I fully understand the level of due diligence required, so I get where Dukascopy is coming from. And honestly, once everything was approved, Dukascopy has been nothing short of outstanding. Everything runs smoothly now, transactions, communication, support, all top-notch.
After seeing so many negative reviews online, I think a lot of people overlook how much work goes into maintaining a fully regulated bank with limited staff. Based on their staff size and compliance standards, what they deliver is actually impressive. They’ve more than earned my respect.
Frankly, after using the usual so called “fully regulated fintechs” (Payoneer, Bankera, etc.), the difference is obvious. If you’re still with them, ask yourself why… Because the better move is Dukascopy. They run a tight, compliant operation and deliver solid service day to day. And most importantly, they’re an ACTUAL legitimate bank, no “fintech” nonsense.
I’m glad I made the switch and I recommend others do the same. I’ll be leaving more reviews based on actual truthful experiences with them along my new journey with them, stay tuned :)
22 October 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Suleiman Ahmed,
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a good experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy Support Team
Cards fees
I don't like the monthly and annual fees of the cards . We want a card with fees and costs based on transactions on the card and not monthly fees.
Thank you
6 October 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Khaled,
We appreciate you bringing this matter to our attention and we understand your concerns. Please note that our fee and commission structure is standard company policy, applied equally to all client accounts to ensure fairness and transparency.
If you have any further questions or require clarification, please contact our support team at support@dukascopy.bank.
Thank you for your understanding.
Kind regards,
Dukascopy support team
the best company ever
the best company ever , but little bit high commissions . every thing else is perfect . thank you so much , dukascopy ..since 2011 till today .
26 September 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Talaal Aletaibi,
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy Support Team
They have Dukascopy Bankbecome very fast in…
They have become very fast in transferring; the funds reach my local account on the same day.
15 September 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear client,
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
Good Experience with Dukascopy
I opened an account with Dukascopy Bank and so far my experience has been very good. The mobile app is simple to use, transfers work smoothly, and I like that I can hold money in different currencies. Customer service answered my questions quickly and in a professional way. Overall, it feels like a solid and reliable bank.
1 September 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Khalil Azzoune,
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy Support Team
Seems like prestige bank but hearing…
Seems like prestige bank but hearing that Indian accent in verification phase made me a bit skeptical
4 September 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear MM,
Thank you for taking the time to share your feedback with us. We understand that every client values clarity and comfort during the verification process. At Dukascopy, we are proud to have a multilingual and multicultural team, which allows us to assist clients from different backgrounds and regions more effectively.
Please be assured that all of our team members undergo the same rigorous training to meet our high standards of professionalism, security, and client service, regardless of their accent or native language. Our priority is always to ensure that your experience is safe, clear, and respectful.
We truly appreciate your comment, as it helps us continue to improve. Should you have any concerns in the future, please do not hesitate to contact us directly - we are here to help.
Kind regards,
Dukascopy Support Team
I have been trying for a couple of…
I have been trying for a couple of months to obtain a payment card. Whoever is providing the advice in the background do not look at my issues and ask basic questions but when you tell them it's not working, they go underground and some other random person asks the same question. It's truly obvious that they don't care but if I had millions in the account they would bend over backwards to assist. The support is inconsistent and my comments are largely ignored. They offer advice incompatible to the issue. All I want is a payment card so I can facilitate funds into the account.
24 July 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear David,
We are very sorry to hear that you have experienced difficulties using our services.
However, we are unable to identify you with just a name. Contact us directly at support@dukascopy.bank to address your concerns. We are committed to resolving all issues and would welcome the opportunity to address your concerns.
Kind regards,
Dukascopy support team
Best online Bank
Best online Bank,
the support always try to understand to help us , we feel that's a human support, not robot like other banks
18 August 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Omar Rabah,
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy Support Team
Imagine a platform which goes offline…
Imagine a platform which goes offline during trading hours 😂😂😂😂
15 August 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear client,
We have not received reports of trading platform outages in recent weeks. If you have experienced any platform disruptions, we would appreciate your assistance in providing specific details, including the time and date of the incident, along with any screenshots or supporting documentation.
Please reach out to our support team with your account information and attach any evidence you may have regarding this matter. This will help us investigate and address your concerns promptly.
Kind regards,
Dukascopy Support Team
In my experience
In my experience, Dukascopy operates in a way that can work against the trader’s best interests. When trades become profitable, unexpected platform or account issues may arise, execution can be questionable, and withdrawals may be delayed or obstructed.
As a counterparty broker, your losses directly benefit them — creating an inherent conflict of interest. Based on my personal experience, I would strongly advise against trusting Dukascopy with your trading capital, your financial details, or your personal details.
28 June 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear James Freeman,
We respectfully disagree with the concerns you have raised. As a fully regulated Swiss bank, Dukascopy maintains the highest industry standards and undergoes regular regulatory audits. Our customer service quality and trade execution protocols operate independently of individual position profitability.
To better assist you, we would appreciate specific details regarding any execution concerns, including the exact time, date, and financial instrument involved. Similarly, if you have experienced any withdrawal difficulties, please provide us with the relevant account details, withdrawal amount, and timing.
We are committed to conducting a thorough investigation and welcome the opportunity to address your concerns either publicly on this platform or through private correspondence, whichever you prefer.
We look forward to resolving this matter promptly.
Kind regards,
Dukascopy Support Team
Very Disappointing and Unprofessional Handling by Dukascopy
After weeks of trying to clarify a transaction, I am extremely disappointed by how Dukascopy treated me as a client.
My account was blocked over a €200 payment received on June 9, 2025, related to my Binance P2P trading activity. The buyer who sent the funds was a verified Binance user, and I had multiple transactions that day. To ensure fast service, I released the crypto after receiving a Swiss bank confirmation message — a method commonly used by many traders when dealing with verified users.
Despite this, Dukascopy froze my account and ignored the full, transparent explanation I provided, which included:
All related trade details and transaction IDs
Full name and phone number of the sender
Binance chat screenshots and payment confirmation
Proof that this is standard P2P procedure
Instead of communicating or asking for further clarification, they simply closed my account and kept my balance — with no proper response or explanation. Their compliance process is unclear, and I was treated unfairly despite being fully cooperative.
I had trusted Dukascopy and even left positive feedback earlier. But this experience has been unacceptable and damaging to my business.
⚠️ If you are a crypto trader or P2P user — be very cautious. Their reaction shows no understanding of how modern financial platforms work, and no support for legitimate users.
24 July 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear client,
Please note that following a review, our Compliance Department has decided to close your account.
We continuously strive to ensure that our services align with applicable regulatory standards and internal policies. In some cases, this may result in account closures based on individual circumstances.
We appreciate your understanding. If you have any further questions or require assistance with the next steps, please don’t hesitate to contact us at support@dukascopy.bank.
Kind regards,
Dukascopy Support Team
Garbage overall
Garbage app, support, services, very strange signup procedures, very low limits, waste of time
17 July 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear client,
We sincerely regret that our service did not meet your expectations. Unfortunately, we are unable to identify you by your nickname. Please provide us with your details so that we can assist you further. You can also contact us directly at support@dukascopy.bank.
Kind regards,
Dukascopy support team
Happy 🥰
Hi, well till now all gone smoothly.. easy to open account not a big hassle. So keep it this way guy’s you on the right way by providing customers good service ❤️
15 July 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Petrica,
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
Unacceptable Rejection of International Transfer – No Clear Reaso
I transferred $100 USD from my Saudi bank account to Dukascopy with all correct beneficiary details and documents. The transfer was confirmed as successful by my bank (Alinma), yet Dukascopy rejected the funds without a proper explanation.
This experience shows a lack of transparency and poor support from Dukascopy. I submitted passport, ID, and proof of transfer. Still, I didn’t receive a valid reason — they blamed internal issues or “risk rules” with no clarification.
If you do not support transfers from Saudi Arabia, why let people create accounts or provide SWIFT details? You wasted my time, money, and effort. Very disappointing and unprofessional.
20 June 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Abdullateef,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced.
We would like to clarify that there are no issues on our side with receiving transactions from Saudi Arabian banks. We do receive transfers from these institutions regularly. Your account manager has already provided you with the correct funding instructions, including all necessary intermediary bank details. This information is also available on our official website and has been sent to you via email.
Upon reviewing the SWIFT copy you provided, we noticed that the intermediary bank account details used in the transaction do not match the instructions we shared with you. This discrepancy may have caused the issue with the transfer. Please ensure that all details — particularly those of the intermediary bank — are entered exactly as provided in our official instructions.
Please note that we have not rejected any incoming transactions to your account. If the correct details are used, the transfer should reach our bank without any issues.
Should you require further assistance, please do not hesitate to contact us.
Kind regards,
Dukascopy support team
We would like to have the offers of…
We would like to have the offers of virtual csrds in Algeria , because we do have transfers all the time as we work on the tourism , we would like to have a vision to our region.
Otherwise till now there is no problem with it eventhough the ttransfers take so long to be done even from banks within europe
19 June 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Aziz,
Thank you for taking the time to share your feedback about our company services. We value your input and will pass on your suggestions to the relevant team.
Kind regards,
Dukascopy support team.
Excellent Experience with Dukascopy Bank - A Few Tweaks Would Make It Perfect!
I've been a client of Dukascopy Bank for some time now, and I couldn't be happier with their services overall. They truly offer a comprehensive solution for both banking and investment needs.
What stands out to me is their transparent fee structure. While it's true that transactions in non-euro currencies might incur slightly higher costs, their commissions for euro operations are very competitive and what I'd consider "normal" and reasonable. This makes them an excellent choice if you primarily deal in euros, and even for other currencies, the value they provide is still top-notch.
The platform is user-friendly, very simple one.
Room for Improvement: Quarterly Income Limit
The one area I believe could be improved is the quarterly income limit. Unlike "normal" retail banks, this restriction can sometimes make day-to-day operations a bit less convenient. Removing or significantly increasing this limit would allow for much smoother and more comfortable banking, making Dukascopy an even more formidable choice for regular use.
Despite this minor point, I highly recommend Dukascopy Bank to anyone looking for a reliable and efficient financial partner in another jurisdiction.
14 June 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Alonso,
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
take too long to register and too much…
take too long to register and too much info
4 May 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear client,
We regret to hear that you have encountered issues when opening an account. To assist you in addressing your concerns more efficiently, please contact us directly at support@dukascopy.bank. We are committed to resolving all issues and would welcome the opportunity to address your concerns.
Kind regards,
Dukascopy support team
Support is too slow
Their support is too slow to respond. Tried to get deposit limit increased without success as they require strict supporting documents. It has been days trying to get this progressed, but still struggling.
Update: It seems Trustpilot is how to get attention. Since posting this my issue was resolved. Unfortunately, until I see better response times from their support, my view remains the same. When money is on hold, you just can’t keep the client waiting for days without providing updates.
Update: Dukascopy replied.. somehow they have addressed their reply to someone else!
24 April 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Idriss Belil,
Thank you for taking the time to update your feedback! We remain committed to providing excellent service to all our clients and promptly addressing any concerns you may encounter while using our platform.
If you have any further questions, don’t hesitate to contact us at support@dukascopy.bank.
Kind regards,
Dukascopy Support Team
Increase the limits
I submitted two requests to increase the limits and did not receive any response. I sent a message through their chat and after 10 days they tell me that my name is not on the screenshots and that the pictures I sent are not enough. Did it take all this time for them to tell me this only and as for the chat, no one responds to you
I do not advise anyone to try this bank. The service is not good and the limits are unreasonable, 3000 in a quarter.
12 April 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Ibrahim,
We’re sorry to hear about your negative experience and apologize for any inconvenience you encountered while applying to increase the limit. If you’re willing to share your contact details, we will get in touch with you as soon as possible.
Alternatively, you can reach out to us via the support chat or by emailing support@dukascopy.bank. Our team will be happy to assist you.
Thank you for your understanding.
Kind regards,
Dukascopy support team
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