Duelbits.com Reviews 317

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the variety of games available and the responsiveness of customer support, often highlighting quick replies and helpful interactions. People also frequently mention the speed and ease of deposits and withdrawals, with some describing them as instant and hassle-free. The website's interface is often described as good and easy to understand, contributing to a positive user experience. However, some people were dissatisfied with the withdrawal process, reporting significant delays and difficulties, especially when attempting to withdraw winnings. There are also concerns about account verification (KYC), with some users stating that requests for verification only arise when they try to withdraw, leading to frozen funds or account closures without clear explanations. A few other people also felt that customer service could be unhelpful or even rude in certain situations, and some noted issues with the website's features, such as the lack of a search button.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the support staff, highlighting... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report significant... See more

Website

Reviewers mention ambiguous feedback about the website. While some customers praise the site as great, easy... See more

User experience

Users describe ambiguous interactions with user experience. While many consumers praise the platform's... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent, professional, and... See more

Based on these reviews

Rated 3 out of 5 stars

Edited: Issue resolved received funds after 16 days. I put300$ on my Duelbits account, played in sports had few winnings some losses, but I gained around 700$, I tried to withdraw 250 more than tw... See more

Company replied

Rated 4 out of 5 stars

Overall, great site, compared to other online gambling sites. Deposits and withdrawals work perfectly. Rewards are good as well, daily, weekly, and monthly rakeback. Cool blackjack games as well. Only... See more

Company replied

Rated 4 out of 5 stars

Had them ask me kyc just because i won some money which honestly is a shady practice for a crypto casino, but since in the end they approved it even tho im from restricted country have to be fair, the... See more

Company replied


Company details

  1. Casino
  2. Bookmaker
  3. Online Casino or Bookmaker

About Duelbits.com

Written by the company


Contact info

3.3

Average

TrustScore 3.5 out of 5

317 reviews

5-star
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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole experience is better than the…

The whole experience is better than the rest. Ace's rewards are my favorite.

10 November 2023
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

We're ecstatic to receive your positive feedback about our casino! Creating a fantastic experience for our players is our top priority. Thank you!

Rated 5 out of 5 stars

been with em for years

been with em for years. They treat me great

9 November 2023
Unprompted review
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Reply from Duelbits.com

Your words mean a lot to us! We're thrilled that you had a great experience at our casino. Thank you for being a part of our vibrant community!

Rated 5 out of 5 stars

The "banned" my account, but...

If you win betting, the bookmaker will ban you, expect that. Some books won't pay you, they will scam you. Thankfully, Duelbits paid me the totality of my money after I passed KYC.
Their support was kind all the time, so I guess, thanks. If I could reopen my account, I would do it, no doubt.

8 November 2023
Unprompted review
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Reply from Duelbits.com

Thank you for your generous review! We're glad our customer support team could make a positive impact. Your support is much appreciated!

Rated 5 out of 5 stars

Best Casino

Best casino , best support good perfomance

7 November 2023
Unprompted review
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Reply from Duelbits.com

We're thrilled to have received your positive review! It's fantastic to hear that our customer support team served you well. Thank you!

Rated 4 out of 5 stars

Vast collection of games

Vast collection of games

Quick withdrawal

7 November 2023
Unprompted review
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Reply from Duelbits.com

"Thank you for your review! We're delighted you're enjoying our vast game collection and speedy withdrawals. Your satisfaction is our priority, and we're committed to maintaining a diverse array of games while ensuring fast and efficient withdrawals for our players. We appreciate your support and hope you continue to enjoy your gaming experience with us!

Rated 5 out of 5 stars

Best online casino

Best online casino, way better than stake

31 October 2023
Unprompted review
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Reply from Duelbits.com

Thank you very much for the positive review. It means a lot to us.

Rated 4 out of 5 stars

reactive site

reactive site, nice rewards (would expect a better program for big roller like some annualy wager, deposit offer ect...)

31 October 2023
Unprompted review
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Reply from Duelbits.com

Thank you for your positive feedback! We're glad you appreciate our reactive site and rewards. Your suggestion for a more comprehensive program for big rollers is noted—we're always looking to enhance our offerings. Rest assured, we're working on developing more tailored incentives. Your support means a lot, and your input helps us improve. Stay tuned for exciting updates!

Rated 5 out of 5 stars

Love it

Love it! Would like a little bit more rewards considering the amount I’ve gambled, however, good performance and a solid platform

31 October 2023
Unprompted review
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Reply from Duelbits.com

Thank you for your support and loyalty! We're thrilled that you're enjoying our platform. We hear you on the rewards and are continuously working to make sure our loyal players get even more value. Your feedback helps us strive for excellence. Here's to more great times ahead at our casino!

Rated 3 out of 5 stars

Sport pick not easy & withdrawal…

Sport pick not easy to navigate without visiting everygame.

Also sometimes deposit takes time and will have to chat support each time..

Minimum withdrawal for usdt too high. Should be set to at least 10 usdt for those with low income

31 October 2023
Unprompted review
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Reply from Duelbits.com

Thank you for sharing your feedback with us! We truly appreciate your insights on the sports pick navigation and deposit process. We're diligently working on enhancing these aspects for a smoother experience. Regarding the minimum withdrawal for USDT, we're taking your suggestion into serious consideration to better accommodate all players. Your input is invaluable to us as we strive to improve our services.

Rated 5 out of 5 stars

Great customer service skills

24 October 2023
Unprompted review
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Reply from Duelbits.com

We're grateful for your positive review! It's wonderful to hear that our customer support team met your expectations. Thank you for playing with us!

Rated 5 out of 5 stars

The easiest to use and most reliable casino

I don't have much experience with casinos, however, I like online games and I was curious to play.

I created my account simply, when I won on the slots, I received my money instantly. I didn't need to leave mountains of documents to get the money! Very satisfied with Duelbits.

23 October 2023
Unprompted review
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Reply from Duelbits.com

Your review brightened our day! We're grateful for your positive feedback about our casino. We're dedicated to making gaming fun for everyone!

Rated 5 out of 5 stars

Awesome

They are great!

10 August 2023
Unprompted review
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Reply from Duelbits.com

We appreciate your positive review! Thank you so much.

Rated 5 out of 5 stars

Are the best

Are the best. They always pay instantly, regardless of the amount. clean and easy to use platform. I recommend.

23 October 2023
Unprompted review
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Reply from Duelbits.com

Thank you for your kind words! We're thrilled to have provided you with an enjoyable experience at our casino. Your support means everything!

Rated 5 out of 5 stars

Like this platform

Like this platform, one of the best in my opinion. Some good wins already on my wallet 👍🏻

20 October 2023
Unprompted review
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Reply from Duelbits.com

We're delighted to receive your wonderful review! Providing an exceptional casino experience is what we strive for. Thank you for your support!

Rated 4 out of 5 stars

I had a minor problem receiving my…

I had a minor problem receiving my bonus but it was quickly resolved by support! Thank you!

21 October 2023
Unprompted review
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Reply from Duelbits.com

Thank you for your glowing review! We're delighted that our customer support team could assist you well. Your support means a lot!

Rated 5 out of 5 stars

Best costumer support

Best costumer support! Great Casino

20 October 2023
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

We're grateful for your positive review! It's wonderful to hear that our customer support team met your expectations. Thank you for playing with us!

Rated 1 out of 5 stars

After finishing rollover for my bonus

After finishing rollover for my bonus, they told me "Your 'Sportsbook Welcome Offer ' bonus has been declined due to a breach of our General Promotional Terms and Conditions.". When asking their support they refused to elaborate. Scam site avoid.

8 October 2023
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

Dear Pomiz,

Thank you for taking the time to share your feedback with us. We regret any inconvenience or misunderstanding you may have experienced.

At Duelbits, we prioritize maintaining a fair and transparent platform for all our users. As outlined in our General Promotional Terms and Conditions, The Promoter reserves the right, at its reasonable discretion, to withdraw the availability of promotions from any individual customer or group of customers at any time. This measure helps ensure the continued integrity of our platform.

We understand the frustration you might feel, and we urge our users to thoroughly review and understand our Terms of Service to ensure a smooth experience on our platform. We value our users and are always here to address any concerns you might have.

Warm regards,
Duelbits Team.

Rated 1 out of 5 stars

abusive moderator and support doesn t care

got muted on chat for no reason, support just doesn t care about me and the fact that i got a abuse mute, and a chat moderator its abusing i ll leave the conversation here:
04:11 AM | 👑Crown👑: hello, WatchingAbyss just muted me for no actual reason, can u verify and unmute me please? thank you

04:14 AM | Sara from Duelbits: Hello there. Thank you for contacting us. We are happy to have you here at Duelbits.
Unfortunately we are not able to do this, once chat moderators block you, you will need to wait until they decide to unmute

04:14 AM | 👑Crown👑: i got mute for nothing

04:14 AM | 👑Crown👑: he just abuse mod

04:15 AM | 👑Crown👑: do you care of players? or of mods? mods can do anything they want?

04:15 AM | Sara from Duelbits: Sorry sir, unfortunately, we do not have control of this
We do not have information how they work
We can not help you on this

04:16 AM | 👑Crown👑: ok i will leave a trustpilot revire based on this conversation

04:16 AM | 👑Crown👑: review*

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Exported from Duelbits on October 2, 2023 at 04:16 AM Europe/Madrid time CEST (GMT+0200)

2 October 2023
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

Dear Boi,

We appreciate your engagement with our platform and are sorry to hear about your experience. At Duelbits, we strive to maintain a friendly and respectful environment for all our users and staff. Upon reviewing the chat logs, it was determined that the 24-hour mute placed on your account was due to disrespectful behavior toward our staff members.

We encourage all users to adhere to our community guidelines and maintain a respectful demeanor when interacting on our platform. We value the feedback of our community and are always working to improve our user experience. If you have any further concerns or questions, feel free to reach out to our support team, and we’d be happy to assist you.

Regards,
Duelbits Team!

Rated 5 out of 5 stars

Trustable casino

Trustable casino, no limitation, fast deposit/withdraw. It has all it needs to enjoy the experience (till you win money ofc xd)

11 August 2023
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

Dear Pro Gambling

We hope this message finds you well and thriving. We wish to express our deepest gratitude for the feedback you've provided.

At Duelbits, we take immense pride in one of our standout features – our lightning-fast withdrawals. Your acknowledgement fuels our commitment to delivering an exceptional experience for each and every one of you.

We understand the significance of efficient withdrawals, especially in the fast-paced world of online gaming.

Kind regards,

The Duelbits Team

Rated 5 out of 5 stars

Perfect expérience

10 August 2023
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

Dear Xixi,

We wanted to take a moment to express our sincere gratitude for your kind words and positive feedback which truly brightened our day.

Knowing that you had a positive experience with our services at Duelbits brings us immense joy and pride. We strive to provide the best possible experience for all our customers, and your feedback reaffirms that we're on the right track.

Best regards,
Duelbits Team.

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