Duckduckbingo Reviews 

12
•
TrustScore 4 out of 5

3.9

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3.9

Great

TrustScore 4 out of 5

12 reviews

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1-star

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3.9

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(12)

1 review in the last 12 months

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Rated 5 out of 5 stars

Excellent live chat

Had a problem which Irina Z on live chat sorted out for me quickly, even though it was my fault. Thanks duck duck

26 April 2026
Unprompted review
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Reply from Duckduckbingo

Hello Alexis,    

Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.    

We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.    

It’s important to us that you left with a good impression, and your review helps highlight the value of that.    

We appreciate your words and are happy your experience was so positive.    

Kind regards, 

Duck Duck Bingo Team

Rated 1 out of 5 stars

glitching slots to avoid payouts

Won free spins on fluffy too, 3rd fluffy flipped to a donkey. Contacted customer service who said no glitch happened and gaslit through the full conversation with them. No good will gesture even though I sent them screenshots. Dont play on this site, its obviously scamming people who place a fair bet.

26 September 2025
Unprompted review
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Reply from Duckduckbingo

Hi D Dickson,

We're sorry to hear that your experience with our site hasn't met your expectations.

However, please note that we cannot influence the outcomes of our games, as they are entirely random. All games are regularly reviewed by an independent body to ensure fairness and randomness. While you may perceive them as glitches, the outcomes you're experiencing align with the game's natural rhythm and built-in randomness.

We’re more than happy to review your account and, we’ve contacted you privately via trust pilot form to request your details so we can assist you further.

Thank you!
Duck Duck Bingo

Rated 5 out of 5 stars

Alex F was very polite & helpful today

Alex F was very polite & helpful today. Sorted out my issue in a couple of minutes. Thank You

10 May 2025
Unprompted review
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Reply from Duckduckbingo

Hi there,

Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
At Duck Duck Bingo, we strive to provide our players with the best possible experience, and your positive feedback means a lot to us. 
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.

Warm regards,
Duck Duck Bingo

Rated 5 out of 5 stars

Helping with the problem

Writing this review as the woman in question deserves it...her name was adelina and I was suffering some problems that was causing me anxiety.however went on to live chat and the previous people wasn't helping..
So I tried again and the kind adelina helped me straight away and put Me at ease thankyou for your help in the matter kind regards.

12 April 2025
Unprompted review
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Reply from Duckduckbingo

Hi there, Liz!

We just wanted to take a moment to thank you for the amazing review you left about our support team! It's always so wonderful to hear from happy players, and we're thrilled to know you had a great time with us!

Our team works hard to bring you top-quality games and support, and your kind words really highlight their dedication and effort. We're so grateful for your feedback and for choosing to play with us.

We hope you continue to enjoy everything we have to offer, and we can’t wait to bring you even more fun and excitement in the future. Thanks again for sharing your thoughts!

Best regards,
Duck Duck Bingo Team.

Rated 5 out of 5 stars

Funds

I had an issue regarding funds not beind seen because of acount non activity. Alex F resolved for me quickly and efficiently .

19 March 2025
Unprompted review
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Reply from Duckduckbingo

Hello, Marek!

We're happy to hear that you found the interaction with us an enjoyable one!

Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.

We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!

Warm regards
Duck Duck Bingo Team.

Rated 4 out of 5 stars

Maxi was extremely quick and helpful…

Maxi was extremely quick and helpful today with my query of a withdrawal.
I went on to the free games, Ace Club as I do each day, (Oops sorry Duck Duck) until I am paid and I can deposit and actually won for once! I won on Unicorn just a little and then played and managed to cash out (Only small amounts) twice.
My card was no longer active and I had no choice as to where to withdraw to so that's a bit annoying, Duck Duck why do we need to have an order of cards in which we can cash out? There are lots of other Bingo and Casino sites that ditched this archaic policy, that's my only gripe.
Maxi came on the live chat in seconds, answered my query in minutes and didn't beat around the bush. Very good Advisor.

19 February 2025
Unprompted review
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Reply from Duckduckbingo

Hello there!

Thank you for your amazing review!

Our goal is always to deliver the best experience possible, and it's great to know we've succeeded with you. Your positive feedback means a lot to us, and we appreciate your kind words.

Regarding the situation mentioned and the order of cards for withdrawal, this is based on internal rules and agreements that our business must adhere to. However, we want to assure you that our colleagues from customer support are always available via live chat or email, 24/7, to enhance your experience with us and assist you with any issues you may have.

Looking forward, we hope you'll find even more joy in our games and that the future holds many more thrilling and fulfilling experiences for you here on DuckDuckBingo.

Kindest regards,
DuckDuckBingo Team.

Rated 5 out of 5 stars

Helpful and fixed withing 2 mins

Helpful and fixed withing 2 mins

18 October 2024
Unprompted review
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Reply from Duckduckbingo

Hello,

We're happy to hear that you found the interaction with us an enjoyable one!

Our goal is to resolve all issues in a timely manner so we can better your experience on our site, and seeing the results is the best outcome we could've hoped for.

Thank you for the great review and for any other queries or questions you can always reach us! We are always here to help you, Aleksandra!

Warm regards
Duck Duck Bingo Team

Rated 5 out of 5 stars

Thank you Alin D for solving my issue

Thank you Alin D for solving my issue. Most helpful gnetleman

2 August 2024
Unprompted review
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Reply from Duckduckbingo

Hello Kate,

Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.

At Duck Duck bingo, we strive to provide our players with the best possible gaming experience, and the greatest support, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.

We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.

Thank you again for choosing to play with us.

Best regards,
duckduckbingo.com Team

Rated 1 out of 5 stars

stay away from this website guys

stay away from this website guys, don't even think just stay away that's my advise fi you want to know why because will not get your winnings so again stay away with those scammers and also customer service are bad

20 June 2024
Unprompted review
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Reply from Duckduckbingo

Hello,

Thank you for your feedback. We are sorry to hear that your experience on our website was less than satisfactory.

The speed at which you receive your withdrawal will depend on the payment method you use.

In limited circumstances, withdrawals may be delayed, such as when regulatory checks are required to verify a customer’s details.

We are eager to review your case and work diligently towards a timely resolution. We have reached out to you privately to collect the necessary information.

Kind regards,
DuckDuckBingo Team

Rated 5 out of 5 stars

Customer service

Alex F was kinda and helpful when dealing with a quick question I had

16 June 2024
Unprompted review
Duckduckbingo logo

Reply from Duckduckbingo

Hello Zach,

Thank you for your amazing review!

Our goal is always to deliver the best experience possible, and it's great to know we've succeeded with you. Your positive feedback means a lot to us, and we appreciate your kind words.

Looking forward, we hope you'll find even more joy in our games and that the future holds many more thrilling and fulfilling experiences for you here on DuckDuckBingo.

Kind regards,
DuckDuckBingo Team

Rated 1 out of 5 stars

Minus 1

Minus 1
Totally disgusted with site
You deposit play bingo / slots
When you win they don’t honour your wins
Needs reporting to gaming commission
Happy to take your money though
Stay well clear !!!

31 March 2024
Unprompted review
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Reply from Duckduckbingo

Hello Gary,

We apologize if your experience on our website has been anything less than excellent.

As reputable operators in the industry, we are required to conduct regulatory checks at various stages in our customers' journey with us, which may sometimes impact withdrawal timeframes. We understand that timely withdrawals are important, and we are committed to constantly improving and streamlining the process.

We would be more than willing to review this further and work towards a swift and satisfactory resolution. To best achieve this, we have reached out to you privately for details.

Kind regards,
DuckDuckBingo Team

Rated 1 out of 5 stars

Blocked my account just for playing free games.

They blocked all my accounts. I was taking part in their free games and they blocked my account. Why have free games if you are going to ban people for using them, the terms were spend £10 one time and take part in the free games, I did not break any T&C's. They made depositing with my new card impossible as the old one expired. Also do not take part in too many offers as this will also get you banned of which I was careful not to do. I will be raising with the gambling commission.

8 December 2022
Unprompted review
Duckduckbingo logo

Reply from Duckduckbingo

Hello Andrew,

We appreciate your feedback and value your opinion. We are continuously striving to improve our customers' experience on our site, and we are grateful for the opportunity to do so.

We're more than willing to examine your situation and strive for a swift resolution. We have contacted you privately to gather the required information.

Warmest Regards,
The Duck Duck Bingo Team

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