Product ordered at 3.45pm on a Friday on 1-2 working day tracked delivery. Expected it to arrive Monday/Tuesday but arrived by 10am on Saturday morning with excellent tracking information provided. Wi... See more
Company replied
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See what reviewers are saying
My 4sure glucose monitor died , having just ordered the testing strips for this monitor I was finding it hard to find a replacement. Amazon had every monitor but not this brand ( I couldn’t find one)... See more
Company replied
I ordered from DS Medical because they sell handwarmers that are manufactured in the UK. I bought 2 handwarmers and 2 of the longer packs for the body, in preparation for winter, as I have reynaud's d... See more
Company replied
My package was accidentally delivered by Royal Mail to the wrong address and I was unable to recover it. I sent an email to DS Medical in the evening explaining the situation and received an understan... See more
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Company details
Information provided by various external sources
At DS Medical we believe in excellence in pre-hospital and primary care. Founded by ambulance personnel, we became distributors of medical and first aid supplies to the pre-hospital care market. DS Medical stock medical supplies for all stages of medical services, from first aid and first response equipment, training & education to diagnostics, patient handling and treatment as well as personal equipment and clothing. We always aim to offer our customers the best possible quality of service and welcome any feedback you may have for us.
Contact info
Eagle Building - E2, Daedalus Park, Daedalus Drive, PO13 9FX, Lee-on-the-Solent
- 01329 311451
- info@dsmedical.co.uk
- dsmedical.co.uk
4.8
Excellent
913 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent communication
Excellent communication, order confirmation, payment confirmation, dispatch confirmation. Couldn't ask for more. Delivery was superfast. Very happy.
24 January 2025
Unprompted review
Reply from DS Medical
Thank you for your wonderful review! We're delighted to hear that you were happy with our communication and speedy delivery. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again!
Reply from DS Medical
Thank you so much! We're committed to providing our customers with the best quality at the fairest prices.
Outstanding customer service
Outstanding customer service . Ds medical went out of their way to be kind and helpful and their customer service was absolutely outstanding. Will definitely use again. Thanks for the lifetime guarantee on the the stethoscope it will definitely help me in my emergency care technician with mental health bias training
30 December 2024
Reply from DS Medical
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service. It’s always our goal to go the extra mile to be helpful, and we're glad it made a difference for you. We’re also happy to know that the lifetime guarantee on your stethoscope will be beneficial in your work as an emergency care technician. We truly appreciate your feedback and look forward to serving you again in the future. Stay safe, and thank you for choosing DS Medical!
Terrible service, will shop elsewhere for our Medical needs.
Placed an order on Next Day Delivery paying the extra for this.
Email received from DPD yesterday morning to say they had received my order and was collecting it. Later that day email received from DPD to say that DS medical had cancelled the order.
Contacted DS Medical who stated that DPD would not collect any orders after the 20th December which is not true as we are recieving other orders from DPD no issues.
The man in phone then stated it was on their website that there are no deliveries after the 20th.
I have just gone through their site looked at their main delivery page where nothing is stated.
Having had to spend time searching there is one scrolling picture among there advertisement pictures at the bottom of their page stating this in writing so small it can barely been seen and you have to click on the picture to be taken to their page with the info.
Unless you look for this click on the picture which is amongst other scrolling pictures so disappears within a few seconds there is no way to see this.
Even in their main delivery page where it has the link to check delivery disruptions it states no disruptions for DPD.
I actually checked there Delivery Page before ordering being aware of the time of year I could have gone elsewhere when ordering if the Info was there on their delivery page and not hidden away.
If they are not delivering from the 20th then why send the order to DPD on the 22nd.
They have just lost a customer who is starting an event medical business so lost quite a bit of business.
Further to this the bloke I spoke to clearly could not care his attitude and tone of voice was abrupt and rude with a complete couldn’t care less attitude.
Refund has been issued.
24 December 2024
Unprompted review
Reply from DS Medical
We sincerely apologise for the inconvenience and frustration you experienced with your recent order and the subsequent communication with our team. We understand your disappointment regarding your order, but we do not offer a next day delivery, we offer a DPD delivery service which is 1 to 2 working days. Please see our delivery policy https://dsmedical.co.uk/delivery-policy/
As stated you did place an order on the 21/12/2024, however on our website we have our opening times and last shipping dates clearly displayed for the Christmas period and your order was placed after this date of 20/12/2024. We appreciate that this may not have been clearly obvious, and we should have this stated at the checkout to save confusion.
We are taking the following actions to address the issues raised:
• Website Update: We are updating our website to ensure all delivery information is clearly and prominently displayed on the main delivery page.
• Process Review: We are reviewing our internal processes to prevent similar errors regarding order processing and delivery scheduling.
• Customer Service Training: We are reinforcing customer service training for all representatives to ensure consistent and respectful communication.
We value your feedback and appreciate you bringing these issues to our attention. We are committed to providing a positive customer experience and are taking steps to learn from this situation and improve our service. While we understand you may choose to take your business elsewhere, we hope that our acknowledgment of our mistakes and the actions we are taking will demonstrate our commitment to improvement.
Reply from DS Medical
Thank you for your review and glad we could help. Look forward to assisting you again should you need.
Brought one for my husband in 2020 when…
Brought one for my husband in 2020 when he got Covid so in hospital but one I got has just packed up. So I thought I would replace it his well pleased with the one I brought from your company everything is excellent
4 November 2024
Reply from DS Medical
Thank you for ordering from us and your 5* review. Do not hesitate to contact us if you require further assistance.
Easy to order and prompt despatch..
29 October 2024
Reply from DS Medical
Thank you for your review, look forward to assisting you again.
DS Medical is our number one supplier…
DS Medical is our number one supplier to East Midlands Medical Services Ltd fast delivery very professional service.
7 October 2024
Unprompted review
Reply from DS Medical
Thank you for your kind words about DS Medical! We're delighted to hear that our fast delivery and professional service have met your needs. Your satisfaction is our top priority, and we'll continue to strive for excellence in all aspects of our business.
Excellent service
First time buyer
The website is easy to navigate and I found exactly what I was looking for through the search bar.
Delivery was prompt and on time.
Thank you
1 October 2024
Reply from DS Medical
Thank you for your positive feedback! We're delighted to hear that you had a great experience shopping on our website. Your satisfaction is our top priority, and we're glad that we were able to meet your expectations. Thank you again for choosing us!
Easy purchase process
Easy purchase process, Very good service over all ,and delivered on time .
Thank you
1 October 2024
Reply from DS Medical
We're so glad to hear that you had a positive experience shopping with us! Your satisfaction is our top priority, and we're thrilled that we were able to provide you with a seamless purchase process and timely delivery.
Thank you for choosing DS Medical. We look forward to serving you again in the future.
Reply from DS Medical
Thank you for your 3 Star review, we are sorry that the delivery was deemed slow, but this was within our Standard Delivery terms of 5-7 working days as stated in our policy. If there was an urgent requirement, there are options available, thank you for your order.
Best supplier of medical equipment.
Even though I turned up when closing they went above and beyond to complete an order at short notice for an event . Fantastic staff. Highly recommend.
27 September 2024
Reply from DS Medical
Thank you for your kind words and glowing review! We're thrilled to hear that our team was able to accommodate your urgent order and provide exceptional service. It's always rewarding to know that our efforts have made a positive impact.
We value your business and look forward to serving you again in the future.
you sold me a thermometer
you sold me a thermometer. It works. What more is there to say?
28 August 2024
Reply from DS Medical
Thank you
Reply from DS Medical
Thank you
Fast and efficientent service.
DS Medical offer a fast and efficient service. I particularly like the fact that you can purchase small amounts of medical products rather than the boxes of 50 or 100 that others sell, useful for the home first aid kit or emergency medical pack.
1 August 2024
Reply from DS Medical
Thank you so much for your positive review! We're thrilled to hear that you appreciate our fast and efficient service. We understand that not everyone needs large quantities of medical supplies, so we're glad that our offering of smaller quantities meets your needs. It's important to us that our customers can find exactly what they need, whether it's for a home first aid kit or an emergency medical pack. We appreciate your support and look forward to serving you again in the future!
Great Service
As a first ordering experience with DS Medical, it couldn't have been easier.
Fast, efficient service with quick delivery, it is what every business needs when ordering equipment.
We are a diagnostic clinic specialising in cardiac examinations, and just in the process of setting up a new respiratory clinic. We required supplies fast and DS Medical fulfilled this requirement. We will definitely be using them again in the future.
24 July 2024
Unprompted review
Reply from DS Medical
Thank you for sharing your positive experience with DS Medical. It’s wonderful to hear that you rated our fast and efficient service with quick delivery, which is essential for a busy diagnostic clinic like yours. As you expand into respiratory services, having a reliable supplier can make all the difference. I’m glad DS Medical met your needs promptly. Best wishes for your new clinic, and may it be just as successful as your cardiac examination services!
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