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DSers-AliExpress | 1688 Dropshipping Reviews 5,793

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TrustScore 5 out of 5

5.0

Software Company
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Review summary

Created with AI, based on recent reviews

Considering 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, politeness, and clear communication, often highlighting their efficiency and proactive approach in resolving issues. Many people appreciate the quick response times and the excellent service provided, noting that agents are patient and dedicated to finding solutions. However, some customers experienced dissatisfaction with billing issues, reporting charges for unused services and a lack of resolution when responsibility was passed between the company and its partners. Additionally, a few people noted a decline in support quality, with repetitive responses that did not offer real solutions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, politeness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the fast, efficient, and helpful... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to use, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue regarding daily variant limit. Blanca was very helpful. She provided a reasonable solution that addressed and resolved my concerns. Thanks a bunch, Blanca.

Rated 5 out of 5 stars

Sandy is a wonderful, brilliant, very kind and patient agent! She helped me solved one of my biggest struggle with DSers.she's also very hardworking and she understand our communication very well. D... See more

Company details

  1. Software Company

Written by the company

DSers is a comprehensive e-commerce solution. The most popular tool is DSers dropshipping app which helps over 4.5M online merchants who source on AliExpress and sell with Shopify, WooCommerce and Wix grow their business in an easier way. ⭐⭐⭐⭐⭐ 23000+ Votes on Shopify App Store

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The service was excellent

The service was excellent, very helpful and fixed my issue and help me understand the system and process better . it was so easy and quick and thank you for your patience as i had no idea everything had been fixed and process for me was excellent service recommend you to help me in the future if /when I need it

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support from DSERS

Excellent customer support from DSERS. The team was helpful, professional, and quick to respond. They answered my questions clearly and made the process simple and stress-free. I appreciate the great service and would highly recommend DSERS to anyone looking for reliable support.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a highly positive experience with…

I had a highly positive experience with DSers customer support. Teresa was professional, courteous, and exceptionally patient throughout the entire interaction. She responded promptly to my inquiries and provided clear, detailed explanations that made the process easy to understand. Her assistance was efficient and significantly improved my overall experience. I sincerely appreciate the high level of customer service provided.

12 May 2026
Unprompted review

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