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DSers-AliExpress | 1688 Dropshipping Reviews 5,805

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TrustScore 5 out of 5

5.0

Software Company
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Review summary

Created with AI, based on recent reviews

Considering 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, politeness, and clear communication, often highlighting their efficiency and proactive approach in resolving issues. Many people appreciate the quick response times and the excellent service provided, noting that agents are patient and dedicated to finding solutions. However, some customers experienced dissatisfaction with billing issues, reporting charges for unused services and a lack of resolution when responsibility was passed between the company and its partners. Additionally, a few people noted a decline in support quality, with repetitive responses that did not offer real solutions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, politeness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the fast, efficient, and helpful... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to use, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue regarding daily variant limit. Blanca was very helpful. She provided a reasonable solution that addressed and resolved my concerns. Thanks a bunch, Blanca.

Rated 5 out of 5 stars

Sandy is a wonderful, brilliant, very kind and patient agent! She helped me solved one of my biggest struggle with DSers.she's also very hardworking and she understand our communication very well. D... See more

Company details

  1. Software Company

Written by the company

DSers is a comprehensive e-commerce solution. The most popular tool is DSers dropshipping app which helps over 4.5M online merchants who source on AliExpress and sell with Shopify, WooCommerce and Wix grow their business in an easier way. ⭐⭐⭐⭐⭐ 23000+ Votes on Shopify App Store

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great help

I'm a newbie here in dropshipping business and still groping in the video tutorial. Grace had been a great help in navigating me thru the pages I need to go. You're my hero. Thanks a lot Grace !

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Country Dollar Change

I had a problem making sure the currency was in Australian I had a great conversation with the help desk and all has been made clear for me very good.
Very Good

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Dear DSers team,

Dear DSers team,

I wanted to take a moment to express my heartfelt gratitude for the outstanding work of our colleague Sandy. Her communication has been impeccable, her dedication and professionalism have made a huge impact, and she has truly been a pillar in this project. Thank you so much for all her efforts.

Best regards,
Amauris

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I have wrote Dsers

I have wrote Dsers, after passing few days running with a disponibilty of stock problem. I have fall in the hands of Sandy, who was so nice, comprhensive and helpfull person. He/she took the time, sent me screen shots to guide me, and after analizing he found the problem, and solve it. I am really very thankfull to SANDY ....!!!!!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Blanca

Blanca, went above and beyond to assist me! I recommend a raise or an opportunity at a leadership position.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

DSers'are very efficient

DSers'are very efficient. I mailed them and they responded in no time at all.Bella was very helpful in solving my problem. Their customer service is very warm.Thank you Dsers

15 May 2026
Unprompted review

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