The main reason for my high score is the outstanding quality of care I received. The entire process was smooth, efficient, and very well organized. The therapist was extremely professional, knowledgea... See more
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Used the services through the employment insurance. I assume they are good for what they do. However, the response I'm reporting here was that "the policy is not to overtreat". This sounds bo... See more
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Overall I had to urgently find an appointment with a doctor the last week, but the process in the system is taking longer time even though I had an urgent referral from a GP. I have still not gotten... See more
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So far, every time I have needed help in requesting a specialist, the care I have received has been good. In addition, the nurse I have spoken to has always spoken English to facilitate communication... See more
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Company details
Written by the company
Dansk Sundhedssikring er Danmarks største udbyder af sundhedsforsikring. Vores team består af læger og sygeplejersker, som arbejder tæt sammen med både offentlige og private hospitaler, så du nemt og hurtigt kommer til undersøgelse og bliver behandlet.
Contact info
Hørkær 12B, 2730, Herlev, Denmark
- 70206121
- kommunikation@ds-sundhed.dk
- ds-sundhed.dk
3.8
Great
6K reviews
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The main reason for my high score is…
The main reason for my high score is the outstanding quality of care I received. The entire process was smooth, efficient, and very well organized. The therapist was extremely professional, knowledgeable, and genuinely caring, which made me feel safe and confident throughout the treatment. Everything exceeded my expectations, and I would absolutely recommend Dansk Sundhedssikring without hesitation.
19 April 2026
Unprompted review
Reply from Dansk Sundhedssikring
Dear Karyna Gavryliuk
Thank you very much for your positive review and kind words. We’re delighted to hear that you experienced a smooth, efficient, and well-organized process, and that the care you received exceeded your expectations.
Thank you for taking the time to share your experience and for your strong recommendation — it truly means a lot to us.
We wish you a great day!
Best regards
Camilla
Dansk Sundhedssikring
Poor transparency and outdated communication leads to debt collection
UPDATE: Following this review, Dansk Sundhedssikring reached out and agreed to refund the collection fees and interest as an "exceptional gesture." While I appreciate the refund, the underlying issue remains: their customer portal still does not show payment balances, and they do not use official channels like e-boks for debt warnings. I am glad they settled this, but I shouldn't have had to post a public complaint to get a fair response. I've updated my rating to reflect their willingness to fix the mistake, but my warning about their billing transparency stands.
I am deeply disappointed with Dansk Sundhedssikring's billing practices. After adding my spouse to my policy, I was never notified of outstanding payments via e-boks, their own customer portal, or by phone.
Instead, they sent only two private emails before escalating the case to Collectia. This is poor practice in a country where official digital communication is the standard.
To make matters worse, their customer portal - which I used regularly - is intentionally not transparent and does not show outstanding balances.
In a modern Danish digital ecosystem, relying on easily-missed private emails while hiding debt from the user portal feels less like an oversight and more like a deliberate strategy to collect late fees. They have the data to send an SMS or an e-boks notification, but they choose the path that leads to debt collection
By the time I realized these emails had been missed, the case was already with debt collectors, incurring heavy fees and interest. Furthermore, the coverage for the spouse add-on was extremely limited, only covering a very small network of practitioners. It is a very poor value for the money.
I expected a modern insurance company to provide better transparency and use official digital channels before resorting to debt collection.
18 March 2026
Unprompted review
Reply from Dansk Sundhedssikring
Dear Nathan Ayalon
Thank you for your review. We are sorry to hear about your experience and believe there may have been a misunderstanding.
I will make sure one of my colleagues reaches out to you so we can ensure that no mistake has occurred.
We apologize for your experience and wish you a good day.
Kind regards
Camilla
Dansk Sundhedssikring
Not the best Insurance. Far from.
Low coverage. Limited service providers. Arrogant phone support. Doing everything they can not to cover anything they can avoid, by any means and with any possible excuses.
1 December 2025
Unprompted review
Reply from Dansk Sundhedssikring
Dear ASA
Thank you for sharing your experience. This is certainly not the feeling we want any of our customers to have.
We would really like to understand your case. Therefore we have made a request for your further information.
If you’re willing, please provide us with your information so we can review your case in detail and make sure you receive the help you’re entitled to.
Thank you again for your feedback - it helps us improve.
Wish you a good day.
Best regards
Camilla
Dansk Sundhedssikring
Thief's Thief's Thief's.The insurance…
Thief's Thief's Thief's.The insurance per month is 224 kr.They sent to me for a month to pay 700.I had talk with them and they says coz is wrong.The second payment was 1500 kr for 2 months.They said coz is wrong and they will send another right payment.Now I recieve again to pay 700 for 2 months.This guys are Thief's and want money by force.I had talk with my lawyer and he said because they broke the agreement,the insurance payment have to stop in this moment not after 1 month. THE PAYMENT PER MONTH IS 224KR NOT 400,500KR MISTER THIEF'S!!!!! Be careful guy's with this shit company and Thief's from there!!!!The agreement stop on Monday 23:02:2026 when i had call you to cancel everything,not when you want!!!!! THIEF'S!!!!!
26 February 2026
Unprompted review
Reply from Dansk Sundhedssikring
Dear Iulian
We are very sorry about the situation and understand what frustration it may bring.
We have already forwarded your inquiry and you will be contacted very soon. We will make sure to follow up on your case.
Best regards
Camilla
Dansk Sundhedssikring
Fast response
Fast response. User friendly case creation experience online.
6 January 2026
Unprompted review
Reply from Dansk Sundhedssikring
Dear Yuvaraj Dubule,
Thank you for your review.
We are pleased to read that you experienced a quick response to your inquiry and had a good and user-friendly experience through our user portal.
Wishing you a great day.
Best regards,
Line
Dansk Sundhedssikring
It's not a bad service they provide
It's not a bad service they provide, but I would suggest that Danske Sundhedssikring sign a small follow-up contract after the treatment with a therapist or clinic to contact the patient to follow up on improvements and development of the treatment process/result of the training program, etc. Thank you.
19 December 2025
Unprompted review
Reply from Dansk Sundhedssikring
Dear Consumer,
Thank you for your inquiry and your feedback, which we will make sure to forward to the appropriate department.
We hope you have received the help you needed and are pleased to hear that you had a positive experience with us.
Wishing you a great day.
Kind regards,
Line
Dansk Sundhedssikring
Bad and long process to make a claim
It's really annoying to submit a claim, it takes too long until you're able to actually book an appointment with a doctor.
With other providers making it easier, why would anyone go with this one?
17 December 2025
Unprompted review
Reply from Dansk Sundhedssikring
Dear Victor E,
Thank you for your review.
We are sorry to read that you were left with a negative experience, including that the process of getting help has been slow. This is of course not the experience we want our customers to have, and I hope you have received assistance regarding your inquiry.
If you are still waiting for a response or a plan for the next steps, I kindly ask you to send a message within your current case on MitDSS, after which we will ensure that you are contacted as soon as possible.
Kind regards,
Line
Dansk Sundhedssikring
Doctor reference for psychological help not accepted
So sad that my workplace had changed from Tryg to this health insurance provider. I had a reference from my GP for psychological help during some vulnerable time and they told me when I called to know what was the status of my case after some days claimed and no one had the respect to contact me and let me know about my claim and the person in charge to help me, just told me that they couldn’t help me because as for the questions they did to me they believed that I was ok enough and that they would not cover my claim. I am very sad for the lack of accountability from this insurance company and I hope for everyone there that your employer choose more wisely. I never had an issue of this magnitude with Tryg.
21 November 2025
Unprompted review
Reply from Dansk Sundhedssikring
Dear Anaís Sotelo
Thank you for your review.
We’re truly sorry to hear that you feel you didn’t receive the support you were hoping for.
While we don’t have insight into your specific case, we understand how important it is to feel guided and supported. In some situations, certain issues may fall outside the scope of your terms. However, our healthcare professionals are always committed to helping you find the best possible options within the public system, so you can get the care you need.
If you still have any questions or concerns about your case, please don’t hesitate to reach out to us directly through the user portal. We’re here to help.
We wish you a nice day.
Sincerely
Trine
Dansk Sundhedssikring
They asked me to pay for second…
Doctor asked me to pay for second treatment. Why would i pay after he did not cure my health problem?
30 August 2025
Unprompted review
Reply from Dansk Sundhedssikring
Dear Rina,
Thank you for sharing your feedback.
We’re truly sorry to hear about your experience and understand your concerns. This is not the level of service we aim to provide.
To better understand what happened and assist you further, we’ve requested additional details regarding your case.
Your input will help us review the situation thoroughly and ensure we address it appropriately.
Have a nice day.
Sincerely
Trine
Dansk Sundhedssikring
Fast help and caring people
Fast help and caring people, willing to assist as much as they can. Great job, thanks
23 October 2025
Unprompted review
Reply from Dansk Sundhedssikring
Dear Thelo Van Wyk,
Thank you for your positive review!
We are glad to hear that you have been met by caring people who could help you.
We wish you a nice day.
Sincerely
Trine
Dansk Sundhedssikring
Quick answer, everything went smoothly
They answered quickly and agreed to go with the specialist that I had already booked close to my place. They have a payment agreement with them so I don't need to pay and send the invoice, they pay directly. Very satisfied, would recommend.
9 August 2025
Unprompted review
Reply from Dansk Sundhedssikring
Dear Juliette Ve.
Thank you for your kind review!
We’re happy to hear you got a quick response and could see the specialist you had already chosen nearby. It’s great that our direct payment agreement made the process easier for you.
We truly appreciate your recommendation!
Best regards,
Katja
Dansk Sundhedssikring
Reply from Dansk Sundhedssikring
Dear Tove Goj,
Thank you for your positive feedback.
We are glad to hear that you have experienced fast, considerate and fair coverage.
We wish you a nice day.
Sincerely
Trine
Dansk Sundhedssikring
Doesn’t cover psychological help
Their insurance doesn’t cover psychologist sessions to treat mental health issues, they only refer you to an online video program (I can already get that from YouTube for 0kr?). Despite diagnosed with anxiety, depression, and stress, they don’t want to treat it because the root cause stems from before the insurance was started - NEWS FLASH!!! Most mental health issues don’t arrive in one day. Only reached out cause my work pays for this insurance. Can’t believe some people actually pay for this with their own money!!
10 July 2025
Unprompted review
Reply from Dansk Sundhedssikring
Dear Sara,
We're sorry to hear that your insurance experience did not meet your expectations.
We always strive to support our customers in the best possible way and offer various types of treatment options tailored to their needs.
Your feedback is very important to us, and we take it seriously. To better understand your situation and address your concerns, we've sent you an email via Trustpilot requesting more information about your claim.
Sincerely
Kristine,
Dansk Sundhedssikring
No therapist close to my place.
No therapist close to my place.
The contact with the nurse was very nice, but the insurance doesn’t seem to have contracts with many therapists. Although I live closer to a bigger city I could only get therapy at the other side of it and well spend too much time driving forth and back.
10 July 2025
Unprompted review
Reply from Dansk Sundhedssikring
Dear Svea,
Thank you for your feedback.
We are pleased to hear that your experience with the insurance contact has been positive.
We strive to provide therapist coverage across the entire country, but unfortunately, there may occasionally be some gaps in availability.
We take all customer feedback seriously. That’s why you’ve received an email from Trustpilot asking for more information. If you’d like us to look into your case further, please don’t hesitate to provide the requested details.
Sincerely
Kristine,
Dansk Sundhedssikring
Hurtig og god behandling.
25 June 2025
Unprompted review
Reply from Dansk Sundhedssikring
Kære Dina Ozola.
Tak for din 5-stjernede anmeldelse!
Vi er glade for, at vores service levede op til dine forventninger.
Venlige hilsner
Katja
Dansk Sundhedssikring
Great for English speakers
As well as quick, clear, effective service, every staff member I have spoken to speaks excellent English and can explain the sometimes complicated terms and processes really well. Definitely puts you at ease to know there will be no misunderstandings.
23 June 2025
Unprompted review
Reply from Dansk Sundhedssikring
Dear P Han,
Thank you very much for your kind words!
We’re glad to hear that our team could provide clear and effective service and that the language support helped make the process easier for you.
Your feedback means a lot to us.
Best regards,
Katja
Dansk Sundhedssikring
So far
So far, every time I have needed help in requesting a specialist, the care I have received has been good. In addition, the nurse I have spoken to has always spoken English to facilitate communication as I do not speak Danish. Every time they were kind and solved the problem.
5 June 2025
Unprompted review
Reply from Dansk Sundhedssikring
Dear Sergio.
Thank you so much for your kind review!
We’re very happy to hear that you’ve had a positive experience every time you needed assistance, and that our nurses have been able to support you in English to ensure smooth communication. It means a lot to us that you felt well cared for and that we were able to help resolve your issues each time. We truly appreciate your feedback!
Best regards,
Katja
Dansk Sundhedssikring
Hurtig og effektiv proces for at få…
Hurtig og effektiv proces for at få tildelt behandling hos kiropraktor samt gode almene råd til at komme over min skade.
8 May 2025
Unprompted review
Reply from Dansk Sundhedssikring
Kære Lars,
Tusind tak for din anmeldelse.
Det glæder os at høre, at du har haft en god oplevelse med både processen og den rådgivning, du har modtaget.
Vi arbejder for at sikre hurtig adgang til relevant behandling og støtte, så det betyder meget for os at høre, når det lykkes.
Venlige hilsner
Katja
Dansk Sundhedssikring
Worst ever service
Their website is the worst I have ever seen, almost like they stopped developing it half way through. You are invited to add your children via the website, which I did, but it does not work. You cannot download your insurance policy either - it says it is not available. Unfortunately my pension provider uses them. You would not want to choose them by free will.
7 May 2025
Unprompted review
Reply from Dansk Sundhedssikring
Dear Anika,
Thank you for your review. We're sorry to hear that your experience with our platform did not meet your expectations. We understand that this has been frustrating for you, and we take your feedback seriously.
We strive to offer a user-friendly and well-functioning solution, and many users use our platform without issues – but we also understand that experiences can vary, and it's important for us to learn from situations where things don’t work as intended.
Best regards,
Katja
Dansk Sundhedssikring
Quick and professional help
Quick and professional help. Highly recommended. No better option in Denmark!
12 January 2025
Unprompted review
Reply from Dansk Sundhedssikring
Dear Bjorn Abrahamsen,
Thank you for sharing your positive experience with us and your recommendation!
We are glad to hear that you have experienced quick and professional help.
We wish you a nice day.
Sincerely
Trine
Dansk Sundhedssikring
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