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2.8

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

Still waiting...

Can't comment on the bag, still haven't received it despite ordering at the beginning of August! Well I did receive a bag - the wrong one - which I returned eventually after waiting several days to be sent a return label (had to email to request this) however despite returning this on the 14th August and Drybags receiving on the 18th according to Yodel tracking I haven't received either a replacement or a refund, the phone number on the website is out of service and they are ignoring my emails... It wasn't a cheap bag either - £64. So my daughter doesn't have a bag to return to school with and I am left wondering whether to risk buying an alternative in case a replacement does turn up and then I end up with two or continuing to wait for the courtesy of some kind of contact.... If I were you I really wouldn't waste your money, even if the bags are any good (and that remains to be seen) the customer service is appalling...

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

I ordered an Overboard duffel Drybag and this was a good price and was delivered very quickly. Unfortunately it was damaged in transit. Once I had sent a photo of the damage Drybags delivered a replacement equally quickly. They coud do better with the packaging but very happy with the customer service and would shop here again.

4 March 2022
Unprompted review

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