Absolutely disgusting. Cut off their telephone and live chat function, everything needs to be sorted via emails which are never responded to. Deposited thousands and when going to withdraw £300... See more
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See what reviewers are saying
Decided to keep telling me 1 working dsy for withdrawal now going into 3 working days snd still waiting for it to be processed!!! Quick enough to take money snd send texts offering bonus but won'... See more
Company replied
Ridiculous to contact customer services to cancel wagering requirements all the time. When bonus balance hits 0 it should be cleared straight away. One bonus added to another gives you high amount you... See more
Company replied
Never really had a issue before, stayed off for a few months and now Im back cant get my withdrawal and all sites are down! After trying to contact drslots and partnering companies I haven't had a r... See more
Company details
Contact info
Intouch Games Ltd Fountain House, Great Cornbow, B63 3BL, Halesowen, United Kingdom
- 01384886435
- complaints@mfortune.co.uk
- drslot.co.uk
You should know
1.4
Bad
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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CRAP WEBSITE AWAY....
CRAP WEBSITE AWAY....
YOU WILL LOSE YOU DEPOSIT 100000%
20% cashback limit or lower
22 February 2020
Unprompted review
Reply from Drslot
Hi there,
We are sorry to hear you are disappointed, unfortunately, wins can never be guaranteed, its all down to luck. We are regulated by the UK gambling commission, which means our games are independently tested before release & we use a random number generator to ensure fairness.
We do hope your luck improves,
All the best,
Dr Slot
Doesn't perform good enough security checks
This company have registered my card in someone else's name after it was stolen.
Poor or no security must have been carried out as the account used was NOT in the named debit card!
19 February 2020
Unprompted review
Reply from Drslot
Hi Michael,
Sorry to hear this, when any concerns such as this are raised we will certainly investigate them further.
We would urge you to you call our Contact Centre team who are available 24 hours a day by calling 01384 445435, so that we can assist you further.
All the best,
Dr Slot
Love this wee game
17 February 2020
Unprompted review
Reply from Drslot
Hi Alana,
Thank you for your feedback and your 5*review!
We love to see you are enjoying our games!
Don’t forget to check out our Facebook page for new game updates & promotions.
https://www.facebook.com/DrSlotCasino/
Best wishes,
Dr Slot
One of the best!
Top slot site out there, great games, Minimal wagering and fast payouts. Amazing offers.
12 February 2020
Unprompted review
Reply from Drslot
Hi Ricky,
Thanks for leaving an awesome 5* review we are delighted to hear you are enjoying our games! We do hope they prove lucky for you.
All the best and happy gaming, Dr Slot.
Good social media competitions
Good social media competitions
Good customer focused staff. Have won bounses a few times with this casino yet to get a big win though
12 February 2020
Unprompted review
Reply from Drslot
Hi Lee,
Thank you for your kind words, we certainly appreciate your review.
It's great to hear that you are enjoying our Social Media competitions and bonuses.
We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky!
All the best,
Dr Slot
Hi there looking for a bit of advice
Hi there looking for a bit of advice? I have just played this on dr slot on the free spins and won 60 odd so I have withdrawn 50 pound of it as it said I could does this mean I will actually receive the 50 pound or not?, and if so how long does it take to go into your bank account
11 February 2020
Unprompted review
Reply from Drslot
Hi Lauren,
Thank you for your 4* review, and congratulations on your win!
We do advise 3-4 working days for withdrawals to reach our banking team, once this time has elapsed you will get a text message update as it could be additional information is required.
During the lifetime of the account some players will be asked to provide us with ID. This is so we can ensure we are paying the funds to the right person and is required by the UK gambling Commission.
Should you require any assistance our Contact Centre team are available 24 hours a day by calling 01384 445435, or you can request help from within your game menu.
All the best,
Dr Slot
Reply from Drslot
Hi Adam,
Thank you for your 4* review!
Sorry to hear you are disappointed with our odds, unfortunately, wins can never be guaranteed, its all down to luck. We can assure we are regulated by the UK gambling commission, which means our games are independently tested before release & we use a random number generator to ensure fairness.
All the best,
Dr Slot
Failed to pay out after winnings
Failed to pay out after winnings seems to be a common theme even though they have the usual identification.
All responses are generic so i closed my account and will submit a full comolaint to the gambling commision i suggest you do the same. Stay away
11 February 2020
Unprompted review
Slots of fun
Brilliant site love all the new and old games I would highly recommend and there also quick to solve any issues
21 January 2020
Unprompted review
Reply from Drslot
Hi Katie, Thanks for leaving a review!! We certainly appreciate your kind words, its great to hear you are enjoying our games- Best wishes, Dr Slot
Reply from Drslot
Hi Krzysztof, Thank you for your great review! We are really pleased to hear you are enjoying our games! All of our games are unique to our brand as they are created in house, so you won’t find them anywhere else! All the best Dr Slot
great site with good payouts
great site with good payouts. love the games and competitions on facebook! x
21 January 2020
Unprompted review
Reply from Drslot
Hi Trudy, Thank you for your awesome feedback! We are glad you are enjoying our games! Good luck for the future! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/DrSlotCasino/ Best wishes, Dr Slot
Good honest online casino plenty of…
Good honest online casino plenty of bonuses and chances to win :)
21 January 2020
Unprompted review
Reply from Drslot
Hi Les, Thank you for your feedback and your 5*review! We love to see you are enjoying our games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/DrSlotCasino/ Best wishes, Dr Slot
Do not play on this site absolute con…
Do not play on this site absolute con got free spins won £40 fair and square only to be told this was my second account so withdraw was cancelled only ever registered one account so just away of them not having to payout when you haven’t deposited absolute joke avoid at all costs
16 January 2020
Unprompted review
Reply from Drslot
Hi Mark,
Sorry to hear you are unhappy. Its not the case we wont give you your withdrawal unless terms and conditions have been breached or you were unable to provide valid ID. If you need assistance with your withdrawal our Contact Centre team are available by calling 01384 445435.
All the best,
Dr Slot
Really good game I really enjoy playing
15 January 2020
Unprompted review
Reply from Drslot
Hi Becca,
Thank you for your awesome feedback!
We are glad you are enjoying our games! Good luck for the future! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/DrSlotCasino/
Best wishes, Dr Slot
Good sit-down entertainment
A much better option than Twitter to occupy your brain when you're having a shitt.
14 January 2020
Unprompted review
Reply from Drslot
Hi Jim, Thanks for leaving a review!! We certainly appreciate your kind words, its great to you are enjoying our Wheel of Fortune feature! We hope it proves lucky for you again in the future- Best wishes, Dr Slot
Don't bother playing this site it's a con
Don't bother playing this site. I won £800 and they will only release£50 because it was a free bonus. Why let people win if you won't pay them
14 January 2020
Unprompted review
Reply from Drslot
Hi Vicky,
We are sorry to hear you are disappointed. We do state in our terms and conditions that the maximum that can be withdrawn from a free bonus is £50. This of course doesn't apply to winnings from your own deposits. Please see the terms and conditions below.
https://www.drslot.co.uk/our-terms/terms-and-conditions/
For further assistance our Contact Centre team are available 24 hours a day by calling 01384 445435, or you can request help from within your game menu.
All the best,
Dr Slot
Luckily I only ever play the free spins…
Luckily I only ever play the free spins so I’m not as angry as most on this site. I won £300 after wagering requirements were met and can only have £50 if it! For me it’s a free £50 but I can understand why people who put money into the site are annoyed! The most u can win on free spins is £50 so if you deposit £20 and the give you 40 free spins and you win the jackpot...you will only get £50 if that jackpot was won on free spins! Doesn’t seem fair really.
13 January 2020
Unprompted review
Reply from Drslot
Hi Alice,
We are sorry to hear you are disappointed.
We do state in our terms and conditions that the maximum that can be withdrawn from a free bonus is £50.
This of course doesn't apply to winnings from your own deposits.
Please see the terms and conditions below.
https://www.drslot.co.uk/our-terms/terms-and-conditions/
For further assistance our Contact Centre team are available 24 hours a day by calling 01384 445435, or you can request help from within your game menu.
All the best,
Dr Slot
Worst than ever they just useless i win…
Worst than ever they just useless i win yesterday 9/1/2020 £500 i cash out and they’re not pay me they just say they give me just £50 because i play my bonus. Be careful people they are doggy casino. I delete the app after that and also all my friends. They just stole from people. The service is zero stars. I hope one day they close down all this fake casinos.
10 January 2020
Unprompted review
Reply from Drslot
Hi Chrysis,
We are sorry to hear you feel this way. We do state in our T&C's that the maximum that can be withdrawn from a free bonus is £50, this does not apply to winnings from your own deposits. For further assistance our Contact Centre team are available by calling 01384 445435.
All the best,
Dr Slot
Game choice is poor but everything else…
Game choice is poor but everything else seems ok. Still waiting on a payout
31 December 2019
Unprompted review
Reply from Drslot
Hi Edward,
We are sorry to hear you are unhappy with the game selection, all games are deigned and created in house so they are unique to our brand.
We do advise 3-4 working days for withdrawals to reach our banking team, once this time has elapsed you will get a text message update as it could be additional information is required.
During the lifetime of the account some players will be asked to provide us with ID. This is so we can ensure we are paying the funds to the right person and is required by the UK gambling Commission. Should you require any assistance our Contact Centre team are available 24 hours a day by calling 01384 445435, or you can request help from within your game menu.
All the best,
Dr Slot
These and sister companies (mfortune
These and sister companies (mfortune, Mr spin, pocketwin, cashumo) all reported for their dishonesty,
Daylight robbers they are.
Don't waste your money or your time downloading.
29 December 2019
Unprompted review
Reply from Drslot
Hi Emma,
Sorry to hear you are unhappy, If there is anything in particular that has made you feel this way, we would love to hear your feedback to improve our services.
Should you require any further assistance our Contact Centre team are available 24 hours a day by calling 01384 445435.
All the best,
Dr Slot
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