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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and professionalism, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized approach and the clear, detailed explanations provided. The service is frequently described as excellent, with consumers noting the efficiency, quick response times, and overall smooth user experience. However, some customers also noted that they experienced confusing and frustrating interactions with customer support. These individuals mentioned receiving unclear communication and contradictory answers, leaving them with more questions than solutions regarding certain features and the business model.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Customer service

People report positive experiences with customer service. Many customers praise the support agents for being... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and helpful... See more

Service

Clients share positive opinions on service. Customers consistently praise the excellent and incredible... See more

User experience

Reviewers mention positive feedback about user experience. Many customers, initially confused by the app's... See more

Based on these reviews

Rated 5 out of 5 stars

While I haven't spent a lot of time yet, the support have been awesome. No question, comment or worry went unheard. Everything addressed and clarified. I left the chat feeling confident and reassured.... See more

Company replied

Rated 5 out of 5 stars

Thanks Robby for very valuable inputs regarding shipping method, really have some struggles editing items one by one, now i will go back to smart pricing one click pricing list. Thank you and hope to... See more

Company replied

Rated 5 out of 5 stars

I received very flexible assistance because I had just discovered them and decided to contact them to find out how I could personalize a product. I found the support to be very clear and very kind.

Company replied

Rated 5 out of 5 stars

Super helpful person on the chat today! She helped me immediately, was thorough, gave visual screenshots in real time of what I was working on, and then checked back in at the end. Fantastic!

Company replied

Rated 5 out of 5 stars

i received very thorough instructions with screenshots as well. all of my questions were answered promptly. the representative was kind and able to provide me with great resolutions. I actually though... See more

Company replied

Rated 5 out of 5 stars

Ava and your billing team were so understanding and helpful, and also straight to the point to save time! Intend on returning when I have learned enough to be confident I can get the most use and to e... See more

Company replied

Rated 5 out of 5 stars

I’m new to using Shopify and still learning how the platform and its connected apps work. I recently signed up for Dropshipman to explore its features, I found it personally difficult to navigate but... See more

Company replied

Rated 5 out of 5 stars

She was very nice and patient. Answered my questions carefully and took the time to show examples of my concerns. Very professional and knowledgeable of everything asked from beginning to end. :)

Company replied

Rated 4 out of 5 stars

Until I used Dropshipman I was searching only through Shopify. There is great value to use Dropshipman, for instance when I looked at the 3 plans only one was standing out the whole package at 79.99.... See more

Company replied

Rated 5 out of 5 stars

The lady Cassie who helped me in the chat answered all my questions and took time to explain it to me. Incredible, amazing customer support. Thank you, Cassie!!!

Company replied

Rated 5 out of 5 stars

I tried to solve my problem through various channels and ended up in DropShipMan. I used the help function and they solved it in 5min. Absolutely fantastic

Company replied

Rated 5 out of 5 stars

The agent name Ava, she is very supportive and helpful. She really help me out and clear all my quires without wasting the time. And provide all the information I need with transparency.

Company replied

Rated 5 out of 5 stars

Customer service was excellent, just trying to get some information on setting up an account. They were very helpful and broke it down to help me understand how the program works.

Company replied

Rated 5 out of 5 stars

Such a nice experience to chat with sherm from dropshipman team thank you and hope i will start work with you once i get a good online market in india

Company replied

Rated 5 out of 5 stars

I’m really impressed with the chat support team! They responded quickly, were super friendly, and gave me exactly the help I needed. It’s rare to get such fast and helpful service – thank you!

Company replied

Rated 5 out of 5 stars

Really friendly and helpful and tend to tell all my needs and got the problem that I had took care of and was really genuine and about it and fixed it and it was nice to have someone be understanding... See more

Company replied

Rated 5 out of 5 stars

Excellent service, customer services guided through the set-up of shipping for my drop shipping business with ease. Thank you again 😊 👍

Company replied

Rated 5 out of 5 stars

A charge that was refunded. Cassi the agent who helped was very professional and understanding to my claim.Currently waiting to see the refund reflected to my account. But over all it was indeed a ple... See more

Company replied

Rated 5 out of 5 stars

The quicker reply from support staff. I had a great experience and all my questions have been well responded

Company replied

Rated 5 out of 5 stars

Dropshipman gave me a full refund of my subscription back, I accidentally subscribed for a higher bill instead of the regular one, after Shopify took the money from my account and I requested for a re... See more

Company replied

Rated 5 out of 5 stars

Cassie was amazing! She helped me so fast and with so much efficiency. Everything was solved quickly and smoothly – couldn’t ask for better support. Thank you, Cassie!

Company replied

Rated 5 out of 5 stars

very helpful and problem solved! was surprised and satisfied by the detail and level of personal help I received, thank you!

Company replied

Rated 5 out of 5 stars

i have a concern and one of the representative Rob is quick and knowledgeable with his answer. I'm satisfied. Thank you

Company replied

Rated 5 out of 5 stars

The customer servicer that she had provided on resolving my questions and helping me to understand on why thing's wasn't working well, she was a huge help :)

Company replied

Rated 5 out of 5 stars

The lady helping me, Cassie, was so nice and genuinely helpful! I really liked her and it actually fixed my problem!

Company replied

Rated 5 out of 5 stars

I am new to the dropshipman app and pretty confused most of the time. Sherm was polite and helpful to all of my questions. She made me feel valued

Company replied

Rated 5 out of 5 stars

Amazing Customer Support, refunded me the full amount of $299 in the time span of a single day - NeedMart.

Company replied

Rated 5 out of 5 stars

Very fast and helpful reply with the reassurance of support being only a click away, thanks.

Company replied

Rated 5 out of 5 stars

Special thanks to Rob for helping me sort out some billing issues. Response was fast, friendly and very helpful

Company replied

Rated 5 out of 5 stars

It was a great experience, the response to inquiries was quick and the support team is great. Thank you for the great attention.

Company replied

Rated 5 out of 5 stars

Great service! The response is fast and they really help you out. The products are nice, but I find the shipping cost a bit high. However, once you start making profits, you can opt for faster shippin... See more

Company replied

Rated 5 out of 5 stars

Joe is amazing. Always helps out and is very patient with all of my complicated questions.

Company replied

Rated 5 out of 5 stars

Excellent customer service. I so appreciate all the help and such a quick resolution process. Thank you to the dropshipman team and Joe !

Company replied

Rated 5 out of 5 stars

Prompt and useful responses. Able to solve my queries and concerns correctly and timely.

Company replied

Rated 5 out of 5 stars

Best customer service ever ;) Thanks Sherm for your precious help :).

Company replied

Rated 5 out of 5 stars

I appreciate all the help I'm getting with Dropshipman. Looking for success in my business.

Company replied

Rated 5 out of 5 stars

Very friendly and helpful, the person was very knowledgeable about my question.

Company replied

Rated 5 out of 5 stars

Help services was great, guick, helpful and respectful. Thank you!

Company replied

Rated 4 out of 5 stars

quick response - perfect guiding to solving my problem in less then a min

Company replied

Rated 5 out of 5 stars

They worked me through the whole issue. They stayed connected the whole time, and the agent was very nice

Company replied

Rated 1 out of 5 stars

I'm writing this review after a confusing and frustrating experience with Dropshipman's customer support. I was considering subscribing to a paid plan, but a simple live chat left me with mo... See more

Company replied


Company details

  1. e-Commerce Service

Written by the company

Dropshipman stands out as a comprehensive dropshipping platform tailored mainly for dropshippers at every level, from online startups to small and medium-sized enterprises. The platform streamlines various aspects of e-commerce operations, offering a plethora of features for product sourcing, order fulfillment, and branding. A unique selling point of Dropshipman is its commitment to expediting shipping times, positioning it as a superior alternative to conventional dropshipping methods. The platform’s seamless integration with popular e-commerce platforms such as Shopify, WooCommerce, and AliExpress enhances its usability, ensuring a smooth and efficient process for users. Dropshipman’s primary objective is to simplify the e-commerce journey, from product discovery and store integration to order fulfillment, all while ensuring the store owner remains hands-off with the physical product. Additionally, Dropshipman takes pride in offering bespoke packaging solutions, catering to the needs of direct-to-consumer brands and those aiming to build a strong brand identity. By choosing Dropshipman, users are opting for a reliable partner that facilitates a simplified, efficient, and trustworthy dropshipping experience, empowering them to scale their business and build a successful online presence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

polite and informative

polite and informative, very good customer service. keep it up

3 January 2026
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Bisong,

Thank you so much for your kind feedback! We’re glad to hear that you had a positive experience with our customer service. Your support truly motivates our team to keep delivering helpful, polite, and reliable assistance. If you ever need anything, we’re always here to help!

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

The Customer service that I received was excellent

The Customer service that I received was excellent.

1 January 2026
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello there,

Thank you for your wonderful feedback! We’re delighted to hear that you had an excellent experience with our customer service. Your support means a lot to us, and we’ll continue doing our best to provide the same level of service whenever you need assistance.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Special thanks to Rob for helping me…

Special thanks to Rob for helping me sort out some billing issues. Response was fast, friendly and very helpful

31 December 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Feroz,

Thank you so much for your kind words! We’re really glad to hear that Rob was able to help you resolve your billing concerns quickly and smoothly. We’ll be sure to pass along your appreciation to him. If you need any further assistance, we’re always here to help 😊

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

She helped me out very much

She helped me out very much. He was very helpful and understand.

20 December 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Martin,

Thank you for your kind feedback! We’re glad to hear that our team member was very helpful and understanding. Your support truly means a lot to us, and we’re always here if you need any further assistance.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Support

I appreciate all the help I'm getting with Dropshipman. Looking for success in my business.

18 December 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Jerry,

Thank you for your kind words! We truly appreciate your trust in Dropshipman. Our team is always here to support you, and we’re excited to be part of your journey toward growing a successful business. Wishing you continued progress and success ahead!

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

While I haven't spent a lot of time…

While I haven't spent a lot of time yet, the support have been awesome. No question, comment or worry went unheard. Everything addressed and clarified. I left the chat feeling confident and reassured. Who doesn't want that?

15 December 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello there,

Thank you so much for taking the time to share this thoughtful feedback! We’re delighted to hear that our support team was able to address all your questions and concerns, and that you left the chat feeling confident and reassured. That’s exactly the experience we strive to provide. We’re always here whenever you need us.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Thank you very much

Thank you very much

14 December 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Paul,

Thank you very much for your feedback! We truly appreciate your support. If you need any assistance in the future, please don’t hesitate to reach out—we’re always happy to help.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Wonderful service by Casie.

13 December 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Devika,

Thank you for your kind feedback! We’re delighted to hear that Casie provided you with wonderful service. We’ll be sure to share your appreciation with her. If you need any further assistance, our team is always here to help.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Fixed problem quickly

9 December 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Ryan,

Thank you for your feedback! We’re glad to hear that the issue was resolved quickly. We strive to provide fast and efficient support for all our merchants, and your kind words mean a lot to us.

We appreciate your trust in Dropshipman and look forward to continuing to support your business!


Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

I tried to solve my problem through everything else...

I tried to solve my problem through various channels and ended up in DropShipMan. I used the help function and they solved it in 5min. Absolutely fantastic

28 November 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Berni,

Thank you for sharing your experience! We’re thrilled to hear that our team was able to resolve your issue quickly. Your feedback means a lot, and we’re always here to provide support whenever you need it.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Fast and easy

22 November 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Rj,

Thank you for your feedback! We’re glad to hear that you found the process fast and easy. We truly appreciate your support! 😊


Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Very fast and helpful support

Very fast and helpful support , 24/7

15 November 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello there,

Thank you so much for your kind words! 😊 We’re thrilled to hear that our support was fast and helpful. We’re always here for you 24/7!

Best regards,
Dropshipmaan Support Team

Rated 5 out of 5 stars

Super helpful team couldn't ask for…

Super helpful team couldn't ask for more!

13 November 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello there,

Thank you for your wonderful feedback! We’re so glad our team could help and provide a great experience. Your kind words mean a lot to us!

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Customer service was amazing

Customer service was amazing. Thank you Rob.

7 November 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Robert,

Thank you for your kind words! We’re thrilled to hear that Rob provided you with great service. Your feedback means a lot to us and motivates our team to keep delivering the best experience possible.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Help services was great

Help services was great, guick, helpful and respectful. Thank you!

29 October 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello there,

Thank you for your wonderful feedback! We’re glad our team could provide quick, helpful, and respectful support. We truly appreciate your kind words!

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Amazing Customer Support

Amazing Customer Support, refunded me the full amount of $299 in the time span of a single day - NeedMart.

28 October 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello there,

Thank you for your kind words! We’re thrilled to hear that our team could assist you quickly and efficiently. Your satisfaction is our top priority, and we’re glad we could resolve this for you so promptly!

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

all the information i needed

27 October 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Gheata,

Thank you for your feedback! We’re happy to hear that you found all the information you needed. Don’t hesitate to reach out if you have any more questions!

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Great

Good quick service

24 October 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Danielle,

Thank you for your kind words! We’re glad you had a quick and smooth experience. We look forward to serving you again soon!

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Best customer service ever ;)

Best customer service ever ;)
Thanks Sherm for your precious help :).

20 October 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Freddy,

Thank you so much for your kind words! 😊 We're really glad we could assist you. If you need any further help or have more questions in the future, please don’t hesitate to reach out.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Good Info

Clear, intelligible timely response which contained information which cleared my query up.

13 October 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi Nicky,

Thank you so much for your kind words! 💙
We’re really glad to hear that our response was clear and helpful in resolving your query. Your feedback means a lot to us and motivates our team to keep providing timely and reliable support.

If you ever need further assistance, we’re always here to help!

Best regards,
Dropshipman Support Team

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