Dropguys Reviews 

634
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the products are top-notch, explaining that the phone cases fit perfectly and provide reliable, everyday protection for their devices. People also love the helpful customer support, mentioning that staff members respond within minutes to resolve accidental ordering mistakes without any hassle. Some reviewers were not happy with product durability, pointing out that certain screen protectors and cases cracked or broke shortly after application. A few other people also felt that customer support fell short when they tried to get assistance or resolution for these specific damage complaints.

What people talk about most

Product

Customers felt immense satisfaction with the phone cases and screen protectors, frequently highlighting the... See more

Customer service

People report positive experiences with customer service, praising quick responses and helpful agents who... See more

Quality

Customers consistently note positive experiences with quality, highlighting that protective cases and screen... See more

Order

Clients share satisfaction on order processes, highlighting that the website is easy to use and customer... See more

Response time

Reviewers mention positive feedback about response time, frequently highlighting that they received help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First ,everything was delivered 3 days before expected delivery date , beautiful surprise. Second the case looks wonderful, not slippery, sturdy , fits like a glove . Screen protector was easy to put... See more

Company replied

Rated 5 out of 5 stars

Easy process from start to finish. Finding the right model size, deciding if clear and lightweight or hard and more rugged was a cinch. Got it 3 days earlier than expected. Cover very easy to apply... See more

Company replied

Rated 5 out of 5 stars

I haven't had a chance to test the product but I had to write a review purely based on customer service alone. I originally ordered the wrong case. Completely my error. I received it before I realized... See more

Company replied

Rated 5 out of 5 stars

DROPGUYS have the best customer service I have ever experienced, I received the wrong item, and it was handled immediately in the best possible way. Their cases and screen protectors are fantastic, I... See more

Company replied


Company details

  1. Cell Phone Accessory Store

Written by the company

Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

634 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(634)

279 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The products are really top-notch

The products are really top-notch, and when I made a mistake in ordering, the agent was super quick to respond and take care of it in the best way for me.

10 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thanks so much, Jen! We're so glad we could help get your order sorted out quickly. Mistakes happen, and we're happy we could make the process easy. Thanks for the kind words and for choosing DropGuys!

— The Dropguys Team

Rated 5 out of 5 stars

Reply was timely

Reply was timely. I was able to order my products later that same day.

12 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thank you! We're glad we could get back to you quickly and help you place your order. We appreciate you taking the time to share your experience!

— The Dropguys Team

Rated 5 out of 5 stars

Good customer service

Dropguys was helpful in correcting the missing screen protector from my order.

13 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thanks, Jason! We're glad we could get the missing screen protector taken care of for you. Thanks for giving us the chance to make it right, and we appreciate your support!

— The Dropguys Team

Rated 5 out of 5 stars

Great quality products

Great quality products, great customer service. Ran into a small issue with the camera protector, but their customer service rep. rectified the problem quite quickly. Would definitely recommend their products.

10 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thank you, Tammy! We're glad we could get the camera protector issue sorted out quickly. We really appreciate your recommendation and are so happy you're enjoying our products!

— The Dropguys Team

Rated 5 out of 5 stars

Prompt

Prompt, professional and polite!!
⭐⭐⭐⭐⭐

10 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thank you, Micheal! We really appreciate the kind words. We're glad we could help, and thanks for taking the time to leave us a review!

— The Dropguys Team

Rated 5 out of 5 stars

Good Product/Impressive Customer Service

Very happy with product but even more impressed with follow-up customer service when I encountered a solution!

9 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thank you, Jerilyn! We're so glad you're enjoying the product, and it means a lot to hear our customer service stood out even more. Thanks for taking the time to share your experience!

— The Dropguys Team

Rated 5 out of 5 stars

WOW!

Khamille: I'm not often stunned, but your quick and pleasant turnaround of my phone case has stunned me - in a beautiful, delightful, amazing way. WOW! Thank you for bringing joy and satisfaction to my day today. WOW! You are a gem! I am so pleasantly surprised. GRATEFULLY, David

10 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thank you so much for your incredibly kind words, David! We're thrilled we could turn your day around. Thanks again for your support, and enjoy your new case!

— The Dropguys Team

Rated 5 out of 5 stars

Solid company with great products

Solid company with great products. Their guarantee on the iPhone case sold me. I purchased two cases and love the feel and lightness. Highly recommend this product.

10 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thank you so much, Janet! We're so happy to hear you're enjoying your new cases. It means a lot that our guarantee gave you the confidence to give us a try. Thanks for the recommendation—we really appreciate your support!

— The Dropguys Team

Rated 5 out of 5 stars

Damaged screen replaced

I ordered a screen protector for my new iPhone 17 Pro since the ratings for the Dropguys' screens was very high. However, after only month, my screen was damaged and I was uncertain how the damage even occurred. When I contacted Dropguys, they offered to replace the screen at no charge. I was very pleased with this resolution.

2 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thanks so much for sharing this, Patricia! We're sorry your screen protector was damaged so soon, but we're glad we could help make it right. We really appreciate your support and hope your replacement serves you well!

— The Dropguys Team

Rated 5 out of 5 stars

I accidentally ordered the wrong size…

I accidentally ordered the wrong size case, and the DropGuys team reached out immediately and sent me the correct size. They are super proactive and generous and I am very impressed with the company’s values!

3 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thank you so much for your kind words! We're glad we were able to catch the mistake and get the correct case on its way to you. We truly appreciate your support and are grateful that our team's effort made such a positive impression. Enjoy your new case!

— The Dropguys Team

Rated 5 out of 5 stars

Helpful tech support via email

Helpful tech support via email. Quick response and resolved my issue. I appreciated getting answers and responses within hours.

4 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thank you, Lori! We're so glad we could help resolve your issue quickly. Providing fast, helpful support is something we strive for every day, and we truly appreciate you taking the time to share your experience.

— The Dropguys Team

Rated 5 out of 5 stars

I love my Dropguys Products!

I recently bought a new iPhone at the Apple Store. I also bought a case and screen protector at the Apple sore for new iPhone. Soon after buying me iPhone, I accidentally dropped the phone walking my dog. I decided to look for a case and protector that would keep my new iPhone safe. I found Dropguys. Learning Dropguys would replace my iPhone if it was damaged while in their products, I decided to buy the iPhone case, camera protector, and screen protector. In the excitement of cheering at my granddaughters softball game, my iPhone dropped off my chair to the concrete below. My screen protector was cracked and I was sick. I have had screen protectors in the past that did not protect my phone glass. I emailed Dropguys. They replied very promptly telling me my iPhone would not be damaged. They gave me a $10.00 discount to buy a new Dropguys screen protector. It arrived quickly. Installation was easy with the tools in the package. My iPhone was not damaged. I will never buy any other brand of iPhone protection. My boyfriend was so impressed he is hoping for a sale so he can buy everything for his iPhone. I recommend you trust Dropguys to keep you cell phones safe. You won't regret trying them. @dropguys.com

2 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thank you so much for sharing your experience, Linda! We're so glad your iPhone made it through that drop without any damage, and that the screen protector did its job. It means a lot to hear that our team was able to help quickly and that the replacement process was easy. We truly appreciate your recommendation and hope your boyfriend joins the DropGuys family soon too!

— The Dropguys Team

Rated 5 out of 5 stars

I actually had to cancel my order

I actually had to cancel my order, and was afraid of getting pushback or a 'too late' message, but they were able to cancel and refund right away. No questions asked. That's a good company.

29 June 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hello, Steve! We're glad we could make the cancellation process quick and hassle-free. We appreciate your kind words and hope we'll have the opportunity to serve you again in the future.

— The Dropguys Team

Rated 5 out of 5 stars

Excellent product

great reviews , excellently engineered and functional product !

3 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Dean! We're thrilled to hear you're happy with your purchase and appreciate your kind words about our product. Thanks for choosing DropGuys!

— The Dropguys Team

Rated 5 out of 5 stars

Best customer service experience I've…

Best customer service experience I've had in many years. The products are excellent as well.

2 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thank you so much for your kind words! We're honored to hear this was the best customer service experience you've had in many years. It means a lot to us, and we're thrilled you're enjoying our products as well. Thanks for your support!

— The Dropguys Team

Rated 5 out of 5 stars

Great iPhone case

Easy purchase

2 July 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thank you, David! We appreciate your support and hope you're enjoying your new iPhone case!

— The Dropguys Team

Rated 5 out of 5 stars

The look and feel of the case is great

The look and feel of the case is great! The free screen protector was the cherry on to

27 June 2026
Unprompted review
Dropguys logo

Reply from Dropguys

H, Lizzie! We're so happy to hear you're loving the look and feel of your case. We're glad the free screen protector was the perfect finishing touch. Thanks for choosing DropGuys!

— The Dropguys Team

Rated 5 out of 5 stars

Good product and great customer service

Found a good product and was offered a deal through email. Even though it was an error in the email they upheld what they sent and followed through with the sale without hesitation. It was refreshing to see great customer service offered.

29 June 2026
Unprompted review
Dropguys logo

Reply from Dropguys

H, Patti! We're glad we could make things right and honor the offer. Providing great customer service is important to us, and we're happy to hear it made a positive impression. We truly appreciate your support!

— The Dropguys Team

Rated 5 out of 5 stars

A product that matches the advertisement!

Excellent product. In the past, I had used a case that did not protect my phone. Once I switched to Drop Guys, the phone sustained even the worst falls without even a single scratch.

26 June 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thank you for your wonderful review! We're so glad to hear our case has lived up to your expectations and has kept your phone protected through some tough drops. Your support means a lot to us, and we're grateful you chose Dropguys!

— The Dropguys Team

Rated 5 out of 5 stars

Drop Guys Rock!

I purchased an iPhone 17 case after reading some good reviews. I received the case but there were complications getting the phone delivered. In the time between getting the case and going to get a phone, I decided I might want the Pro Max model. I was having trouble starting an exchange over the website, so I reached out via email. Within I think 15 minutes I got a response saying they have already processed a shipment sending me the new model case, and also, that I didnt need to worry about sending back my original purchase! Free case! I had already spent my money, was ready to spend more and didnt make a single complaint, but this company cares what you think and wants you to know! Thank you Khamille!

Also, the case is great quality! The set sold with their own brand screen cover makes a perfect fit, almost zero gap between the protecter and case edge. Not to mention the screen cover application process is so easy I wasnt worried at all about getting it on right. Thanks Drop Guys!

24 June 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Thank you so much for the amazing review, James! We're thrilled everything worked out and that we could make the exchange process easy for you. It's great to hear you're happy with the case, screen protector, and the fit of the whole setup. Thanks again for your support, and enjoy your new phone!

— The Dropguys Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look