My son bought a mini 4 pro and case from Amazon on Prime Day, long story short - the case arrived minus the drone and accessories, the driver insisted there was nothing else, despite asking for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommended! I've purchased the DJI M3T in great price as a open box deal. The drone was new, never used. Full manufacturer warranty, DJI Terra 3 months license and 1 year DJI Enterprise Ca... See more
Company replied
Easy to purchase online, and collected from Huddersfield. All items worked as they should straight from the box.
Company replied
The delivery time was less than 12 hours!I ordered my drone around 10.30 pm and it was at my door before 10.30am next day. Super happy with my drone exactly as it was described online. Good quality g... See more
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Company details
Written by the company
Established in 2011, Drones Direct, previously known as ProFlight-UK, is the UK's largest online retailer of drones and drone accessories. We offer the latest ranges at the greatest prices – with a guaranteed price match every time. For expert advice, just call our customer service team or visit your local showroom. Drones Direct is part of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 06/08/2021.
Written by the company
- Plenty of choice
- Welcome to the UK's number one shop for everything drones. Discover must-have new and refurbished drones and accessories from popular flying brands, including DJI, Parrot and ProFlight. We also offer training courses to help you get the most out of your tech. Then, there's our high-quality range of electric scooters. Browse must-have designs by Segway, Xiaomi and electriQ.
- Returns policy
- Changed your mind? No problem. We'll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start from £4.95.
- Great showrooms
- Our Huddersfield showroom is currently closed. However, our shop in South Normanton, Derbyshire, is open to browse and get expert advice. Both locations have free onsite parking.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we're doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
United States
- dronesdirect.co.uk
4.2
Great
4K reviews
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Delivery received 2 days before…
Delivery received 2 days before scheduled day. VAT removed and correct info sent to customs in Jersey. Couldn't fault anything even if I tried.
27 November 2023
Great thanks
27 November 2023
The whole process was quick and easy
The whole process was quick and easy. I ordered the Mini 2 on Friday expecting it to arrive on Monday. I was very surprised when I got an email telling me it would be delivered on Saturday. I was very happy. Good service.
27 November 2023
I just brought a rook sac came really…
I just brought a rook sac came really fast happy with the product.
19 November 2023
Good product and good service.
Good product and good service.
Delivery expensive with no cheaper option available
16 November 2023
Great service delivery on time
4 November 2023
Unprompted review
Delivery took too long
Delivery took too long, info on delivery was poor. Was phoned and hassled to order more, and told during call drone had been delivered when it hadn’t making me think it was lost.
6 November 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My drone malfunctioned within 24hrs of…
My drone malfunctioned within 24hrs of owning it, I wasn’t able to get it back and the company were not interested in helping me one bit. £727 down the drain due to a problem with the drone. Spoke back and forward with drones direct and basically shut the door in my face and were very unhelpful and did not do anything to help me replace the drone. Would never give them another penny again.
14 October 2023
Reply from Drones Direct
Good Afternoon Jonathan,
Thank you for your review; we appreciate you taking the time to share your experience.
I'm so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
Your comments have been passed on to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review. Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Fast delivery and good communication
Fast delivery and good communication, I am sure to use Drones Direct for other purchases in the near future and would highly recommend.
29 October 2023
Great communication and a good price
Great communication and a good price. Perfect place to buy your drone. Delivery was very fast, would defiantly order from you again. Thanks.
29 October 2023
Great payment plan and timely delivery.
Great payment plan and timely delivery.
Thank you
Wolverinedura Youtube channel.
23 October 2023
Ordered what I wanted and delivered…
Ordered what I wanted and delivered next day. Marvellous.
19 October 2023
Good price and very quick delivery
8 October 2023
That battery came on time and work…
That battery came on time and work great when in the battery charger
5 October 2023
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