My son bought a mini 4 pro and case from Amazon on Prime Day, long story short - the case arrived minus the drone and accessories, the driver insisted there was nothing else, despite asking for the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommended! I've purchased the DJI M3T in great price as a open box deal. The drone was new, never used. Full manufacturer warranty, DJI Terra 3 months license and 1 year DJI Enterprise Ca... See more
Company replied
Easy to purchase online, and collected from Huddersfield. All items worked as they should straight from the box.
Company replied
The delivery time was less than 12 hours!I ordered my drone around 10.30 pm and it was at my door before 10.30am next day. Super happy with my drone exactly as it was described online. Good quality g... See more
Company replied
Company details
Written by the company
Established in 2011, Drones Direct, previously known as ProFlight-UK, is the UK's largest online retailer of drones and drone accessories. We offer the latest ranges at the greatest prices – with a guaranteed price match every time. For expert advice, just call our customer service team or visit your local showroom. Drones Direct is part of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 06/08/2021.
Written by the company
- Plenty of choice
- Welcome to the UK's number one shop for everything drones. Discover must-have new and refurbished drones and accessories from popular flying brands, including DJI, Parrot and ProFlight. We also offer training courses to help you get the most out of your tech. Then, there's our high-quality range of electric scooters. Browse must-have designs by Segway, Xiaomi and electriQ.
- Returns policy
- Changed your mind? No problem. We'll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start from £4.95.
- Great showrooms
- Our Huddersfield showroom is currently closed. However, our shop in South Normanton, Derbyshire, is open to browse and get expert advice. Both locations have free onsite parking.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we're doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
United States
- dronesdirect.co.uk
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The order was quick and easy to do…
The order was quick and easy to do online. It was delivered promptly. Thank you
16 June 2024
Reply from Drones Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you found the ordering process quick and easy, and that your delivery was prompt. If you're in need of any other products, we recommend checking out Laptops Direct for a great selection.
Best regards,
Naomi
Good customer service and delivered on…
Good customer service and delivered on time
Thank you
8 June 2024
Reply from Drones Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you were satisfied with our customer service and that your order was delivered on time. If you ever need more tech products, feel free to check out Laptops Direct for a wide selection.
Best regards,
Ivy
I am really pleased with the service…
I am really pleased with the service provided. Very quick delivery and great communication.
22 May 2024
Reply from Drones Direct
Thank you for your positive feedback! We are thrilled to hear that you were pleased with the quick delivery and communication you experienced with us. If you ever need anything else, feel free to visit our other brands for a similar excellent service.
Take care!
Naomi
Great company to deal with
Very fast delivery haven't installed the phantom shell yet everything looks good
9 May 2024
Reply from Drones Direct
Hello,
We're thrilled to hear that you received your order from Drones Direct quickly! It's great to know that everything looks good so far. If you need any assistance with installing the Phantom shell, feel free to reach out to us.
If you're interested in exploring more tech products, we recommend checking out Laptops Direct for a wide range of laptops and accessories.
Happy flying!
Molly
If I could give them zero I would.
If I could give them zero I would.
Drone had a fault, it would not connect to a phone by lead to update, When I did fly it, it was erratic and not like my other models. I know how to use and fly drones. Spoke with DJI, it had to go back.
They were very slow to handle, saying it had to be tested. After 5 days told me they had tested it and found no fault so would send it back. I refused to accept it back and complained. After a long call they still refused so I opened a Paypal dispute. They then offered to refund but keep £20 for shipping. Paypal gave it all back. 5 days later they contact me because they cannot test the drone because it is bound to my DJI account. So basically someone was not telling the truth somewhere and they gave me such a hard time try and deny the return. I even provided a video of the fault and they didn't even test it. I was told they had tested it for several hours (obvious lie). All they have to do is return it to DJI so why give the buyer such a hard time. I will never use the Buy Direct Group Again because of this experience
1 May 2024
Unprompted review
Reply from Drones Direct
Hello Andy,
Thank you for your review; we appreciate you taking the time to share your experience.
I'm so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
Your comments have been passed on to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review. Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Limited delivery process information not given
Prior to payment no information about the delivery information was given. Only after the order was processed did I get an email with a DPD number, but the parcel had been set to non divert to DPD drop off so I had to wait until lunchtime on the day of delivery to find out the delivery slot time (also had to keep checking on the web site for updates rather than a email or text) I would not use this company again as it cost myself a day to receive to replacement battery.
8 May 2024
Grate service no problems at all quick…
Grate service no problems at all quick delivery. Everything nice and smooth.
27 April 2024
Reply from Drones Direct
Hi there,
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our service great, with quick delivery and a smooth process.
If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Best regards,
Fran
Drone Purchase
I would highly recommend Drones Direct, bought one 17th April fantastic service. And a special thank you to Alex Wilson {sales person), nothing was to much trouble.
17 April 2024
Unprompted review
Reply from Drones Direct
Dear Valued Customer,
Thank you for taking the time to share your positive experience with Drones Direct! We are thrilled to hear that you had a fantastic service when purchasing your drone on the 17th of April. It's great to know that Alex Wilson provided you with exceptional assistance and made sure that everything went smoothly for you.
Should you need any more tech gear or gadgets, we suggest checking out Laptops Direct for a wide range of products that might interest you.
Best regards,
Naomi
Reply from Drones Direct
Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with ordering and that your item arrived promptly the next day. If you're ever in need of other products, feel free to check out Appliances Direct for a wide range of appliances.
Warm regards,
Naomi
Reply from Drones Direct
Thank you for sharing your positive experience with us! We're delighted to hear that you were pleased with the speedy postage and the communication throughout. If you're ever in need of other products, we recommend checking out Appliances Direct for a wide range of home appliances.
Best regards,
Naomi
Reply from Drones Direct
Hello,
Thank you for your positive feedback! We are delighted to hear that you had a great experience with us at Drones Direct. Your satisfaction is our top priority.
If you are interested in exploring more products, we recommend visiting Appliances Direct for a wide range of home appliances.
Thank you again for choosing Drones Direct!
Best regards,
Naomi
Reply from Drones Direct
Thank you for your positive feedback on our good and prompt service at Drones Direct! We are thrilled to hear that you had a great experience with us. If you ever need products beyond drones, we recommend visiting Appliances Direct for a wide range of home appliances.
Take care!
Naomi
Great item at a great price
Great item at a great price, and great communication. Very happy
30 March 2024
Reply from Drones Direct
Thank you for your positive feedback! We're thrilled to hear that you are happy with your experience at Drones Direct. It's fantastic to know that you found the item to be great value and that our communication met your expectations. If you ever need more tech products, feel free to check out Appliances Direct for a wide range of options.
Best regards,
Naomi
Reply from Drones Direct
Thank you for sharing your positive feedback about our quick delivery and efficient service! We're thrilled to hear that you had a great experience with us. If you're in need of any other products, feel free to visit Laptops Direct (laptopsdirect.co.uk) for a wide range of tech products.
Take care!
Naomi
Quick to take money, even if they don't stock the items
Ordered a drone bottom shell replacement. Originally shown in stock. Alongside screw replacements which showed a 3 weeks delay. Gone to cancel the screw order today and now the drone shell isn't available for 10 weeks! They're quick to take my money but doubt my parts will arrive at this rate. I've had no update to say that the order will in fact be late. No way of contacting them directly without calling a chargeable number. Bot chat system is very limited. Readjusted to two stars. It would take a sensible response and update for me to update with something positive. I just feel really disappointed at the moment.
2 March 2024
Unprompted review
Reply from Drones Direct
Hi Christian,
Thank you for your review; we appreciate you taking the time to share your experience.
I'm so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
I have logged this so we can continue to review this internally and use it to help us improve our service.
Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Upgraded to a Mini 4 Pro - Best Price - Rapid Delivery
Upgraded to a Mini 4 Pro. Looked on Google and Drones Direct were offering the best price. I ordered Sunday evening and the drone landed with me on Monday afternoon. Very well packed, excellent communication.
6 March 2024
Reply from Drones Direct
Hello,
Thank you for choosing Drones Direct for your Mini 4 Pro upgrade! We are thrilled to hear that you found our pricing competitive and that your order arrived promptly and well-packaged. We take pride in providing excellent communication throughout the process to ensure a smooth experience for our customers.
If you're ever in need of other products, we recommend checking out Appliances Direct for a wide range of home appliances. They offer great deals and service that you might find just as exceptional as your experience with us.
Best regards,
Naomi
Excellent company to deal with
Excellent company to deal with, fast dispatch and well packaged
19 February 2024
Reply from Drones Direct
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our fast dispatch and well-packaged products. If you're interested in exploring more great deals, we recommend checking out our range at Appliances Direct for a variety of home appliances.
Best regards,
Naomi
Absolutely over the moon
Absolutely over the moon, I ordered the mini 4 pro with RC2 and free memory card and it was all at the best price I could find ,I placed my order at 6 pm and it was delivered just before 6 pm the next day and received plenty of emails keeping me upto date with what was happening fantastic service 10/10 for everything.THANK YOU VERY MUCH DRONES DIRECT .👌 👍
17 February 2024
Reply from Drones Direct
Dear Customer,
We are thrilled to hear about your amazing experience with us at Drones Direct! It's fantastic to know that you found the mini 4 pro with RC2 and free memory card at the best price and that you received top-notch service. We appreciate your kind words and are delighted that you rated us 10/10 on everything.
If you ever need anything else, we recommend checking out our sister brand Appliances Direct for a wide range of home appliances.
Thank you for choosing Drones Direct!
Best regards,
Naomi
By far the worst company I have ever…
By far the worst company I have ever dealt with. I ordered a drone and received a Mac book pro, whilst most people would of stayed quiet I let them know, hoping they would send the drone I had purchased.
But no, I have to wait 3 days for them to collect the item, then and only then will they send what I ordered. No apologies, no support and no trust!
Remember I was the one that called to say they had sent me an item twice the value of what I ordered.
Terrible service, no apology just blamed DHL.
I would advise you not order from this company as the support is just not there
17 February 2024
Unprompted review
Reply from Drones Direct
Good Afternoon Chris,
First of all, thank you for taking the time to leave us a review, we really do appreciate it.
Please accept my apologies for the issues you have faced. This is certainly not the experience we expect our customers to have. I would really like to investigate this further with the hope of resolving it for you, however I have been unable to locate your Sales Order with the information you have provided.
Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.
Kind Regards
Ivy
A seamless buying experience.
Just made buying the DJI Mini 4 Pro, easy. Good communication throughout. Brilliant extras included. Fantastic price. Extremely quick delivery. Thank you Drones Direct for making my purchase nice & simple.
17 February 2024
Reply from Drones Direct
Dear Customer,
Thank you for your fantastic review! We're thrilled to hear that you had a smooth purchasing experience with us at Drones Direct. It's great to know that you found our communication effective, enjoyed the extra goodies, and appreciated the quick delivery of your DJI Mini 4 Pro. We're delighted to have made your shopping experience nice and simple.
If you're in need of any other tech products, we recommend checking out Laptops Direct for a wide range of options.
Best regards,
Naomi
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.