Hi There
Hi There,
So let me start off by explaining the entire situation.
I placed an order for black yeezys for my boyfriends Christmas present as he mentioned wanting a pair, with DRKICKZZ on the 1st November but it stated it would take up to 3 weeks to be sourced as the item was not in stock (which was fine as thats two months away from christmas)
I then messaged them on the 6th requesting them to cancel the sourcing process as my partner told me he had just ordered himself a pair of black yeezys, as he did not know I was buying them for his Christmas.
I did not get a reply so messaged again on the 7th and again on the 9th of November.
They advised me they do not do refunds or cancellations as the sourcing process had just began, and they claimed to have already found the shoes and it would be posted to me, which I then advised that he did not say he sourced it or confirmed delivery to details to me so if that's the case when will they get delivered, and i asked for proof which he was unable to provide, he then proceeded to advise they had not arrived with them yet, and would update me on delivery when they had a date.
I then suggested that as they don't do refunds, can they sell them on their website as black yeezys are very popular, so if someone else places a order for them, instead of sourcing another pair for another customer, could they give them mine and refund me and they agreed.
I then chased him on the 1st December, no reply, again on the 2nd, and he advised he was trying to sell it, I then emailed them last Tuesday 8th asking for an update and said I don't see them advertising that they have a pair in stock on their page or website,
On Wednesday 9th Dec I then said just send me the shoes and I will try and sell them myself as I am now out of pocket, and don't have anything to show for it, Christmas is coming up and i have been unable to purchase my boyfriend another present, but no reply.
Again Friday 11th Dec and they agreed they would send me it, but have not.
The entire process has been extremely stressful.
I should have had a 14 days cooling off period when initially ordered and they did not abide to that, and now I don't even have the goods to show for it.
I use klarna a lot for my purchases so that they can assist if any issues like this arise, and they thankfully managed to get me a full refund in the end, but it has taken two months to resolve!
I not recommend anyone doing business with this company given the fact they do not follow consumer protection rights which includes the 14 day cooling off period and the 30 day refund process, neither of which this company does but instead they ignore you and fob you off.








