This is a follow-up to my prior scathing review. Turstpilot really works because the company read my review and reached out immediately. They are now refunding my purchase price. I had previously... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Customer Service started out well. It very quickly deteriorated. That comment doesn't reflect the product but addresses customer service. I asked for a telephone number and a ret... See more
Company replied
I only wanted to buy the replacement filters, but was unable to do so. I was forced to buy another shower head which wasn't needed at this time. Please make that change so that others will not have th... See more
Company replied
I love the shower head, but am VERY FRUSTRATED with their customer service! Maybe this review will get their attention. I have sent them THREE e-mails, saying I want to cancel the continuing filte... See more
Company replied
Company details
Written by the company
Originating from the word "Thrive", our brand embodies the urge and obsession to attain goals. And our goals are clear: Shape Commerce.
Contact info
Portugal
- drivse.com
2.9
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Iondrops Shower Head is a Great Product
Since I started using the Iondrops shower head my skin isn't dry and itchy as before. The water pressure is great and I truly enjoy my shower.
1 April 2026
Unprompted review
Reply from Drivse
We’re delighted to hear the shower head has improved your skin and shower experience 🚿✨. Thank you for sharing such positive feedback 💙😊.
Julius went above and beyond my expectations.
I just made an order for 1 IonDrop shower head. Afterwards, I saw that there was a recurring order for filters every month that I didn't need. I contacted Customer Support and Julius was a star in getting that recurring charge off my bill. I didn't need that recurring charge for filters as my WIfe has one in her Bathroom. Julius is the Star in todays Purchase..!!!
4 June 2026
Unprompted review
Reply from Drivse
We’re so pleased to hear our support team was able to assist you promptly 🚿✨. Thank you for sharing your kind words and positive experience 💙😊.
what a great customer service you offer
amazing customer service. Fast replies etc...
4 June 2026
Unprompted review
Reply from Drivse
We’re truly glad to know you felt supported by our fast and helpful customer service 💙✨. Thank you for sharing your kind words 🚿😊.
Water pressure is great
Water pressure is great. When filter plugs up you loose the pressure. I dropped the filter and the presurre was back/
1 June 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. Water pressure can indeed be affected when the filter becomes clogged 💧. Replacing the filter regularly helps maintain strong flow 👉 https://drivse.com/products/copy-of-filter-replacements 💙😊. For further assistance, our support team is available 👉 https://drivse.com/pages/contact-us.
The product is cheap
The product is cheap. I would love to send it all back.
4 June 2026
Unprompted review
Reply from Drivse
Thank you for your feedback. We’re really sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at support@drivse.com with a few more details so we can look into your case and assist you as quickly as possible.
We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.
My hair improved
My hair improved, the shower pressure is incredibly better and I enjoy taking a shower now.
1 June 2026
Unprompted review
Reply from Drivse
We’re so glad to hear the shower head has improved your hair and given you better pressure 🚿✨. Enjoy those refreshing showers 💙😊.
The whole shower experience feels…
The whole shower experience feels calmer now. I actually enjoy it more.
9 May 2026
Unprompted review
Reply from Drivse
We’re delighted to hear your showers feel calmer and more enjoyable 🚿✨. Thank you for sharing such uplifting feedback 💙😊.
Reply from Drivse
We’re glad to hear you love it 🚿✨. The filter getting dirty shows it’s actively working to catch impurities 💙😊. Regular replacement will keep your shower pressure strong 👉 https://drivse.com/products/copy-of-filter-replacements.
I received my order a little late
I received my order a little late. I just got them last week. So far so good. The water does feel different and great pressure. My family likes them.
I'm waiting to check the filter in a few days.
27 May 2026
Unprompted review
Reply from Drivse
We’re glad to hear your family is enjoying the shower head and the great pressure 🚿✨. Thank you for sharing your feedback, and checking the filter regularly will help keep the experience at its best 💙😊.
Product is good but every day since I…
Product is good but every day since I got the order they've tried to charge me $39.98
For What I don't know but I will find out and they will not get that money
1 May 2026
Unprompted review
Reply from Drivse
We’re sorry to hear about the unexpected charges 💳⚠️. Please reach out to our support team so they can review this matter and assist you directly 👉 https://drivse.com/pages/contact-us 💙✨.
A better showerhead than the '3 changeable spray' one I had. …
I initially thought the showerhead wasn't going to do as complete a job of rinsing (especially my thick hair),It delivers a 'softer' spray than the one I had before. (I had a '3 way' changeable spray showerhead). But after using it 2-3 times, I found it to deliver a broader spray that worked better (& softer). I can't say much for the filtering capabilities...as I use a lotion & hair conditioner after showering. Overall, I prefer the softer, wider spray,
3 June 2026
Unprompted review
Reply from Drivse
We’re glad to hear you’re enjoying the softer, wider spray 🚿✨! Thank you for sharing your experience and feedback on the performance 💙😊.
Somone who actually helps!
They were patient with me and helped me with a cancellation I needed,
3 June 2026
Unprompted review
Reply from Drivse
We’re happy to know our team was able to assist you with patience and care 🙌✨. Thank you for sharing your positive experience 💙😊.
This company is really bad and the way…
This company is really bad and the way they handle the business is worse.
I bought 2 ion drops and both do not have water pressure as they advertise and when you switch to a different position it makes a squeals loudly, so I contacted them to get my money back becaue they are not working properly and the person I spoke with " asked me did you use it" and I said yes and she mentioned in that case we do not accept the return, how you supposed to know if the shower head work or not if I cannot tested, this is BS,
I emailed them the situation and they came out with all kind of excuses and at the end they refused to get my money back regardless if they offered to refund your money, if there is there is something wrong, you guys can checked out.
Please be aware of this that they will honor the guarantee
2 June 2026
Unprompted review
Reply from Drivse
Thank you for your feedback. We’re really sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at support@drivse.com with a few more details so we can look into your case and assist you as quickly as possible.
We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.
Love the filtration function of the…
Love the filtration function of the product!
3 June 2026
Unprompted review
Reply from Drivse
We’re delighted to know you’re enjoying the filtration function 🚿✨! Thank you for sharing such positive feedback 💙😊.
Disappointed
Tried reaching company. Next to impossible. A total circus. Shower head was a gift for family member. I was unaware box was damaged until family opened soft mailer envelope that box was shipped in.
Shower head had no adapter for installing, tape or install directions.
At this point, I want a full refund.
12 May 2026
Unprompted review
Reply from Drivse
Thank you for your feedback. We’re really sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at support@drivse.com with a few more details so we can look into your case and assist you as quickly as possible.
We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.
Paul was very prompt in attending to my…
Paul was very prompt in attending to my request
3 June 2026
Unprompted review
Reply from Drivse
We’re pleased to know your request was handled promptly 🙌✨. Thank you for sharing your positive experience with our support team 💙😊.
Total SCAM!
Total SCAM!
I never received the shower head I ordered. However, you have charged my bank account $39.99 every month for a 4 inch filter for the non-existent shower head!
Dec 2, 2025
Dec 29, 2025
Jan 26, 2026
Feb 26, 2026
Mar 26, 2026
Apr 23, 2026
May 21, 2026
Grand Total of $279.93
I have made numerous attempts to cancel these charges without any response. I will now report you for wire fraud!
Seriously,
Kathy Baker
2 December 2025
Unprompted review
Reply from Drivse
Thank you for your feedback. We’re really sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at support@drivse.com with a few more details so we can look into your case and assist you as quickly as possible.
We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.
My hair is alot softer and easy to…
My hair is alot softer and easy to manage my skin is also soft thank you for your product.
3 June 2026
Unprompted review
Reply from Drivse
We’re delighted to hear the shower head has made your hair softer and your skin feel smooth 🚿✨! Thank you for sharing your wonderful experience 💙😊.
Reply from Drivse
We’re happy to know you find the product to be of good quality 🚿✨! Thank you for sharing your positive feedback 💙😊.
Great product but the filter cost too…
Great product but the filter cost too much on your site and the subscription is also too much money
3 June 2026
Unprompted review
Reply from Drivse
We appreciate your feedback 🚿✨. Thank you for sharing your thoughts on the product and subscription — your input is truly valuable 💙😊.
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