When we decided to sell our current vehicle and buy a new one, we didn't want to hassle with a private party sale. We researched the big online car buyers/sellers and elected to go with Driveway. Th... See more
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Review summary
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Reviews shaping this summary
I love working with Driveway.com for out of state purchase/trades as they offer simple end-to-end service including vehicle pick up & delivery. Special shout out to Thad from Driveway.com who is amaz... See more
Company replied
I am in the process of purchasing through Driveway, thanks to Jaz! Buying a vehicle online can come with a lot of uncertainty, but she has made the process thus far, feel easy and stress-free. I have... See more
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Company details
Written by the company
Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
Contact info
150 N Bartlett St, 97501, Medford, United States
- (888) 378-3929
- support@driveway.com
- driveway.com
4.3
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
I loved all the selections of vehicles that I could choose from online. I was able to take my time and choose the best choice for me and my budget. After connecting with Hayden it was smooth sailing from there! He walked me through every step of the process and was always available to answer any questions that I had. I felt like I was his only customer! He followed up with me after I picked up the car to see how things were going. followed up again a few days after that to make sure that I was still happy with my purchase. I must say that Hayden was absolutely amazing throughout this entire process. I will definitely refer him to anyone that I know wanting to purchase a car. You all are so lucky to have him!
11 April 2026
Unprompted review
Reply from Driveway
Minnette, thank you for sharing such a wonderful review. We’re thrilled to hear that browsing our online selection made it easy for you to take your time and find the BMW that fit both your needs and your budget. It’s also great to hear how seamless everything felt once you connected with Hayden. The level of care, availability, and follow‑through you described is exactly the experience we want every customer to have.
Your kind words about Hayden mean a lot. Feeling like his only customer, receiving clear guidance at every step, and getting thoughtful follow‑ups after your pickup all speak to the dedication he brings to his work. We’re grateful you noticed and took the time to share it. We agree that we’re lucky to have him on the team.
Thank you again for choosing Driveway. We truly appreciate your trust and your willingness to refer others.
Dante English was great to work with
Dante English was great to work with. We had to wait on payment and he held our hand through the whole deal. This was a great experience. Will recommend to my friends!
21 April 2026
Unprompted review
Reply from Driveway
Troy, thank you for sharing your experience. We’re really glad to hear that Donte took great care of you throughout the process. Waiting on payment can feel stressful, and it’s wonderful to know he guided you through each step and made everything feel smooth and supported. Hearing that you’d recommend Driveway to friends means a lot to us.
We appreciate you choosing Driveway to sell your Toyota RAV4 and we’re here anytime you need help again.
Awesome experience
Awesome experience, very smooth process of selling my car. Thank you Driveway!
20 April 2026
Unprompted review
Reply from Driveway
Thank you so much for the great review. We’re thrilled to hear your selling experience with Driveway.com was smooth and easy from start to finish. Making the process simple and stress free is exactly what we aim for.
We truly appreciate you choosing Driveway.com and taking the time to share your experience. Thank you again, and we’d be happy to help anytime in the future.
Shannon did a wonderful job
Shannon did a wonderful job. She was very professional and knowledgeable. You are fortunate to have Shannon in your employ.
Please extend my sincere thanks to her for all our help.
17 April 2026
Unprompted review
Reply from Driveway
Hi Donald,
Thank you for taking the time to share your experience. We’re so glad to hear Shannon provided such professional and knowledgeable support throughout your sale. She truly cares about making the process smooth, and your kind words mean a lot.
We’ll be sure to pass along your sincere thanks to her. We appreciate you trusting Driveway.com with the sale of your Lexus and hope to assist you again in the future.
I would never use this company again
I would never use this company again. The jeep I got from them is still in the shop a month and a half later. I got a quote at over $10,000 for repairs. I definitely would not buy again. None of these repairs listed in the ad. They told me it was buy as is. Then they offered me $800 in a take it or leave it scenario. So be wise and give yourself a chance to inspect the vehicle
5 January 2026
Unprompted review
Reply from Driveway
Hi Travis,
We’re sorry to hear about your experience and understand how frustrating this situation must be, especially with unexpected repairs and time without your vehicle.
Our Customer Satisfaction team, including Nevada, has made multiple attempts to reach you by phone and text because we would like the opportunity to better understand your concerns and discuss this matter directly. We have not yet been able to connect and would appreciate hearing back from you as soon as possible.
Please respond at your earliest convenience so we can continue working toward a resolution.
Nick A
Nick A. was awesome! He was very informative and ontop of his callbacks. Overall this has been a great and easy car buying experience.
Thanks again !!!
18 April 2026
Unprompted review
Reply from Driveway
Hi Syd,
Thank you for the wonderful review! We’re thrilled to hear Nick provided such informative service and stayed on top of his callbacks throughout the process. Creating a smooth and easy car-buying experience is exactly what we strive for.
We truly appreciate your trust in Driveway.com and hope you enjoy your new vehicle. Thanks again for choosing us!
Shannon was amazing and very helpful…
Shannon was amazing and very helpful and also patient! This was a seamless experience! Will be doing business again.
18 April 2026
Unprompted review
Reply from Driveway
Hi Jalen,
Thank you for the great feedback! We’re so glad to hear Shannon was amazing, helpful, and patient throughout your experience. It’s wonderful to know everything felt seamless from start to finish.
We truly appreciate your support and look forward to working with you again in the future.
They were great
They were great, polite patient cause we're older.We're sixty and seventy five years old , very understanding would recommend this company at any time
18 April 2026
Unprompted review
Reply from Driveway
Hi Gail,
Thank you so much for your kind words. We’re delighted to hear that our team was polite, patient, and understanding throughout your experience. Providing thoughtful support to every customer is very important to us, and it means a lot to know you felt well taken care of.
Congratulations on your Cadillac purchase, and thank you for recommending Driveway.com. We truly appreciate your trust and hope you enjoy your new vehicle for many miles to come.
They were willing to work with me on my…
They were willing to work with me on my timeline and everything was laid out for me. Communication was easy especially being able to text back and forth.
15 April 2026
Unprompted review
Reply from Driveway
Hi Michael,
Thank you for sharing your experience! We’re so glad to hear the process worked well with your timeline and that everything was clearly laid out along the way. Making communication simple and convenient is something we truly value, so it’s great to know the easy back-and-forth texting made a difference.
We appreciate you trusting Driveway.com with the sale of your Nissan Altima and hope to assist you again in the future.
Prompt process.
17 April 2026
Unprompted review
Reply from Driveway
We appreciate your 5-star review, Yehyun!
Very grateful for such good service
Transparency, clarification and sincere desire to serve customers.
The staff, beginning with Thad has given me confidence in using an online platform to make a purchase of this magnitude.
16 April 2026
Unprompted review
Reply from Driveway
Hi John, thank you for the thoughtful review. We’re so glad to hear our team, especially Thad, provided the transparency, clarity, and genuine support that helped build your confidence throughout the process. Buying a vehicle online is a big decision, and creating a trusted, seamless experience is exactly what we strive for at Driveway.com. We truly appreciate you choosing us.
Driveway experience with Dante
Dante was very professional and paid close attention to detail when performing his inspection. His customer interaction was very polite and courteous. He was very punctual with the appointment time frame. It was a pleasure dealing with him.
17 April 2026
Unprompted review
Reply from Driveway
Hi Christopher, thank you for sharing your experience. We’re glad to hear Donte provided professional, detail-oriented service and made the inspection process smooth with his punctuality and courteous support. Creating a convenient and positive experience is what we strive for at Driveway.com. We appreciate your trust and your kind words.
Nicholas A
The Nicholas A. Was the best way he was patient and very helpful. He needs a raise asap!
16 April 2026
Unprompted review
Reply from Driveway
Hi Ronald, thank you for the great review. We’re thrilled to hear Nicholas made such a strong impression with his patience and helpful support. Providing a smooth and positive experience is what we strive for at Driveway.com, and we’ll be sure to share your kind words with him. We appreciate you choosing us.
Great Customer Service
I was really impressed with the service. The pick up person Donte was very courteous and helped through the way
16 April 2026
Unprompted review
Reply from Driveway
Hi Diana, thank you for your kind review. We’re so glad to hear you were impressed with the service and that Donte provided a courteous and helpful pickup experience while selling your Mazda CX-50. Making the selling process simple, convenient, and stress-free is what we aim for at Driveway.com. We appreciate you choosing us.
Jaz is the go to girl!
I am in the process of purchasing through Driveway, thanks to Jaz! Buying a vehicle online can come with a lot of uncertainty, but she has made the process thus far, feel easy and stress-free. I haven’t received my car yet, but everything she said would happen along the way has happened exactly as she explained. She’s been incredibly helpful, responsive, and guided me every step of the way, which has increased my confidence throughout. I truly appreciate her support and would definitely recommend working with her!!
13 April 2026
Unprompted review
Reply from Driveway
Hi Crystal, thank you for the wonderful review. We’re so glad to hear Jaz has made your experience feel easy, transparent, and stress-free. Buying a vehicle online should feel exciting, and it’s great to know her responsiveness and guidance have helped build confidence every step of the way. We appreciate your trust in Driveway.com and look forward to getting your new vehicle delivered soon.
I financed a Jeep Renegade 2018 through…
I financed a Jeep Renegade 2018 through Driveway, it was a horrible mistake. I’ve only had it a year now, and had to have the engine replaced, the mechanic informed me that this was not something that just happened, he insisted I was sold this and they would has to have full knowledge of the motor damage , it has been costly and emotionally traumatic. They have done nothing to fix this
16 April 2026
Unprompted review
Reply from Driveway
Hi Coley,
We’re really sorry to hear about your experience. This sounds incredibly frustrating, and we understand how stressful and costly unexpected repairs can be.
We take concerns like this very seriously, especially when it comes to the condition of a vehicle. Our Customer Satisfaction team has reached out and is hoping to connect with you directly to better understand what happened and review your situation in detail. We would truly appreciate the opportunity to speak with you and work toward a resolution.
Please respond when you’re able so we can continue the conversation and support you further.
D’Audric was amazing
D’Audric was amazing! Beyond helpful, took me step by step through the process. Not pushy one bit, just there to provide support. As a female buying a vehicle, it can be stressful. This experience was made easy, and understandable every step.
15 April 2026
Unprompted review
Reply from Driveway
Hi Beth, thank you so much for sharing this. We’re really happy to hear D’Audric was able to guide you step by step and provide the kind of calm, supportive experience you deserved throughout the process. Buying a vehicle should feel clear and comfortable from start to finish, and it’s great to know he helped make that happen for you. We’ll be sure to pass along your kind words to him. Thank you for choosing Driveway.com!
Nice and smooth to work with
15 April 2026
Unprompted review
Reply from Driveway
Hi Justin, thank you for the 5 star review. We are glad to hear everything went nice and smooth for you. That is exactly the kind of experience we aim to deliver. We really appreciate you choosing Driveway.com to sell your Subaru Crosstrek and hope it was easy from start to finish.
Nicholas has been awesome to deal with
Nicholas has been awesome to deal with. He is very professional, communicative, and makes the whole process stress free. If he wasn't as good as he was I probably wouldn't have purchased because I was little irked with the DMV/Documentation fees.
14 April 2026
Unprompted review
Reply from Driveway
Hi Matthew, thank you for taking the time to share this feedback. We’re really glad to hear Nicholas made your experience professional, clear, and stress-free—he’ll be happy to know he had such a positive impact.
We also appreciate you calling out the concern around the DMV/documentation fees. That’s helpful context for us, and we’d like to take a closer look and make sure we understand your experience fully. If you’re open to it, could you share a bit more detail about what felt unclear or frustrating about those fees? We’d like to attach your feedback to your case and review it with the right team.
Easy Process, Poor Communication After
My sales rep, Ethan, was great and the overall purchase process was seamless and easy. That part I can’t complain about.
However, the biggest issue is the lack of communication and overall customer experience. As a second-time buyer, this experience was far worse than my first. After the initial sale, communication completely dropped off. There was no proper handoff, no guidance on next steps, and it felt like once the deal was done, I was left on my own.
It honestly felt like everything was just scripted, and once that part was over, I got ghosted.
I’d still give credit where it’s due to the team that helped with my first purchase, but this second experience was disappointing and needs serious improvement in after-sales support.
Update : someone from your review team reached out, but guess what? i called three times, no answer, and even texted back still nothing. so i’m assuming it’s just an automated message.
2 April 2026
Unprompted review
Reply from Driveway
Hi Ronnie, thank you for taking the time to share this and for being a returning customer. We’re really glad to hear Ethan and the purchase process itself were seamless and easy, but we’re truly sorry to hear about the breakdown in communication after the sale.
That post purchase experience and handoff should feel clear and supported, and what you described is not the standard we aim for. We understand how frustrating it must have felt to be left without guidance after everything was completed.
We will have a member of our team reach out to you directly so we can review this further and make sure your feedback is fully addressed. Thank you again for bringing it to our attention.
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