The provider arrived quickly and changed the tire. However his truck was hit by a passing vehicle. A very scary experience. Glad he was all right. When calling into the support line prior to a provi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had to google “roadside assistance in zip code” not sure what I would get, pleasantly surprised by response by everyone. Starting with initial contact person all the way through to person who showed... See more
Company replied
Upon calling for assistance to jump start my battery located at my apartment, was met with upmost and timely response. Service tech took time to remind me to drive my car for charging purposes before... See more
Company replied
My car would not start and I contacted Drive Roadside Assistance for help. Joe answered me as soon as I completed the request and was able to meet me within 30 minutes. He was courteous, knowledgable... See more
Company replied
Company details
Written by the company
Drive Roadside Assistance provides fast, reliable roadside assistance across the U.S. and Canada — no membership required. Connect instantly with licensed, insured, and background-checked providers for towing, jump starts, flat tires, lockouts, fuel delivery, and more. With 24/7 nationwide coverage, upfront pricing, and average response times of 25–45 minutes, Drive Roadside is the trusted choice for roadside help anytime, anywhere.
Contact info
Need a receipt or refund?
4.4
Excellent
4K reviews
Replied to 79% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Driver was experienced and obviously…
Driver was experienced and obviously well trained. Completely professional and friendly.
27 September 2025
Reply from Drive Roadside Assistance
We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Reply from Drive Roadside Assistance
Hi Darnell, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
You made a boo boo!!!!
Everything was fine except you charged me twice. I have spoken with the bank and that has been placed in dispute. I tried to get through on the phone but your AI made it impossible.
22 September 2025
Reply from Drive Roadside Assistance
Carolyn, we sincerely apologize for the double charge and the difficulty you experienced trying to reach our team by phone — that is not the level of service DRIVE Roadside strives to provide. Billing errors like this are something we take very seriously, and we want to make sure it's resolved properly. If you'd like to request a refund, you can submit one at driveroadside.com/billing, and our team will review your case promptly. We appreciate you bringing this to our attention and are committed to doing better.
Reply from Drive Roadside Assistance
Hi Dan, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Professional Efficient and Punctual
Totally hassle free, very communicative and extremely punctual. Came to my house, got the job done and even took the time to check the other tires. Sean was awesome to deal with. You guys are the BEST
23 September 2025
Reply from Drive Roadside Assistance
Hi William, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
He came and fixed it extremely fast and…
He came and fixed it extremely fast and it was super helpful.
23 September 2025
Reply from Drive Roadside Assistance
Hi Leslie, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Reply from Drive Roadside Assistance
Hi Pascal, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Flat tire
The young man that came to change my tire was quick and efficient. Great customer service. Calling roadside assistance was fast too
18 September 2025
Reply from Drive Roadside Assistance
Hi Elizabeth, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Reply from Drive Roadside Assistance
Hi Kris, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Reply from Drive Roadside Assistance
Hi Jessica, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Driver was informative and very helpful
21 September 2025
Reply from Drive Roadside Assistance
Hi Cory, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
My battery was replaced quickly and I…
My battery was replaced quickly and I only had to wait for an hour from the point when my battery died. The person on the phone and the person that replaced my battery were professional and kind.
19 September 2025
Reply from Drive Roadside Assistance
Hi Daisy, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Reply from Drive Roadside Assistance
Hi Meredith, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Joe was very nice and kept me updated…
Joe was very nice and kept me updated every time. He was very helpful and hot my keys out of my car with no issues
14 September 2025
Reply from Drive Roadside Assistance
Hi Corthey, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Great service, quick responses
The driver was friendly, helpful, knowledgeable. The tow was on time if not early and got it off the truck and in the spot I asked no problems and with ease, pickup and the drop off!
11 September 2025
Reply from Drive Roadside Assistance
Hi River, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
First call for assistance never showed…
First call for assistance never showed after waiting for 3 hours. Roadside showed within the first hour and the service was super fast.
12 September 2025
Reply from Drive Roadside Assistance
Hi Jeremy, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
The service was quick and effective
I greatly appreciated the quick and effective service, the amount and clarity of communication, and the friendly employee that came to help out. I would absolutely rely on Drive Roadside again if I need help.
12 September 2025
Reply from Drive Roadside Assistance
Hi Jackson, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Quick response and had me running in…
Quick response and had me running in short order The older gentleman was pleasant and professional
12 September 2025
Reply from Drive Roadside Assistance
Hi Steve, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
The technician showed up very quickly
The technician showed up very quickly. He was pleasant and I was on my way within 10 minutes.
11 September 2025
Reply from Drive Roadside Assistance
Hi Renea, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Super quick arrival
Super quick arrival, very efficient and friendly. Highly recommend!
10 September 2025
Reply from Drive Roadside Assistance
Hi Jennifer, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.