DriveBot 

Reply from DriveBot

Updated Jan 21, 2026

Hi there,

We didn’t move your test arbitrarily. The bot only books within the date range you set in your Dashboard. If that range includes later dates, the system may secure a later slot if it’s the first available match.

If you don’t want later dates, you can narrow the date range or exclude them in the Dashboard. If you’d like us to review the case and provide further help, please email info@drivebot.co.uk
with subject [Trustpilot] + Submission ID and we’ll check it for you.

— DriveBot Support

Reply from DriveBot

Jan 21, 2026

Hi there,

Sorry for the frustration. To clarify, the bot will attempt to book any slot within the date range you set. The bot simply follows the preferences you set.

If you don’t want next-day or very short-notice appointments, please don’t include those dates in your range, or use the “opt out of next-day booking” option in the Dashboard. We don’t manually interfere with bookings, as every learner’s needs are different. Once that’s selected, the bot will avoid booking next-day slots.

— DriveBot Support

Reply from DriveBot

Updated Jan 21, 2026

Hi there,

We’re sorry you feel this way, but we need to explain a few important points to your and other customers:

1. We emailed you multiple times and also asked Trustpilot to contact you to provide your order information, so we could verify your case and investigate it accordingly. To date, we’ve received no response or Submission ID, so we’re unable to confirm whether you’re a genuine customer or investigate your claims.

2. You claimed "it's difficult to get the refund". However, refunds do not require any additional communication, let alone the request for review removal. If no booking is secured within 7 days, every customer can simply request a refund from the Dashboard at any time. This process is automated, and we don’t interfere with it. But you're not eligible for requesting a refund within 7 days of purchase, which is against our refund policy (For more details, please refer to Refund Policy on our website). As you mentioned here, you received the refund as expected, too.


3. Regarding ingeninue notifications: at highly competitive centres, one cancellation is often taken within seconds as many users and bots are grabbing it at the same time. It’s normal for an alert and “slot taken” message to appear almost simultaneously—this doesn’t mean alerts are fake. This is why we recommend using our Auto-booking features in these centres. The bot won't guarantee grabbing a slot just in one go, but it will massively increase the chances. Even if auto-booking doesn’t succeed in the end, a full refund is still available under our policy.

If you want to verify the authenticity of the notifications, you can add some competitive centres and check whether the slots are still available after notification.


If you are a real customer and would like us to review logs, alerts, or refund status, please contact info@drivebot.co.uk
with subject [Trustpilot] + Submission ID. We’re happy to help once we can verify the account.

— DriveBot Support

Reply from DriveBot

Jan 21, 2026

Hi Phil,

We’re sorry you feel this way, but we’d like to clarify how the service works. If you want to terminate the service and request a refund, you can do so directly in the Dashboard at any time. This process is fully automated, and once a cancellation is submitted the bot stops immediately and will not continue booking.

If you choose to email us to cancel or request a refund, we’re also happy to help manually. However, as stated in our "Contact Us" section, we ask for at least one business day to respond during working hours. If you send an email outside our working hours, please understand that we can only process your request during our working hours, while the bot is still working in the back.

In most cases, booking changes, cancellations, and refunds can be completed instantly by you in the Dashboard.


If you’d like us to review your case in detail, please email info@drivebot.co.uk
with subject “[Trustpilot] + Submission ID”, and we’ll look into it as soon as possible.

— DriveBot Support

Reply from DriveBot

Jan 21, 2026

Hi Carrie,

At very competitive test centres, when a cancellation is released there are often many users and bots trying to book it at the same time, so the slot can disappear within seconds. We recommend allowing a little more time and patience, as the bot will keep trying every available opportunity until it secures a booking.

That said, if a booking isn’t made and you decide not to wait, a full refund is always available under our policy. Since you’ve already cancelled the service, we can see that your full refund has been issued.

Best,
DriveBot

Reply from DriveBot

Jan 21, 2026

Hi there,

Sorry for your experience. In most of the cases, the appointment can definitely be booked within 1 month. There are two common reasons your situation can happen:

One is that the test centre you selected is highly competitive — when a cancellation is released, many users and bots try to book it at the same time, so the slot can disappear within seconds. In this case, just give the bot a bit more time and patience and the bot will keep trying every opportunity until it secures a booking.

Another possibility is that the date range you set was too narrow or had already expired, which means very few suitable slots were available. We recommend checking and adjusting this in your Dashboard.

Having said that, if you don’t wish to wait, a full refund is always available under our policy. As you’ve already cancelled the service, we can confirm that your full refund has been issued, so your money hasn’t been wasted.

— DriveBot Support