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I was happy with the product, I ordered a bottle and electrolytes. The lid broke after just 2 weeks.
Now I have tried to reach customer service, have been written 4 emails and contacted on instagram. No replies at all.
Was going to order more if they just could replace or compensate for the bottle. But not now. Terrible service and you can’t contact them.
I am in totaly agreement with an other persons review - Don't order from these people
Same thing with me - First order arrived ok, but then i selected the subscription and they've taken the money and nothing arrived. I was billed £38.99 on 19th Feb, nothing arrived.
I chased them and finally got a reply, from Roy the customer service rep on the 3rd March (8 days ago) that said "Your latest order has already been shipped from us and arrived at UPS’s warehouse in Stanford Le Hope yesterday. This means it should soon be prepared for delivery."
8 days on and still nothing has been delivered, I haven't been offered anything for their mess, no discount, nothing at all. I have now requested a full refund so lets see what happens.
Do yourself a favour and just put some pink Himalayan salt and a bit of lemon juice and take a magnesium tablet and don't waste your time or money on these fools.
Don't order from these people.
First order arrived ok, but then i selected the subscription and my auto re-order 6th Jan, has STILL Not arrived. It's now 5th Feb.
Customer service have replied 2x in 1 month. And still no action taken.
Their 'live' chat bot' is not live at all. the green live circle is fake.
No tel number. No customer service.
Do not buy from here. Go to a local company as these people cannot ship successfully from their warehouse.
What's the point in a subscription if it doesnt arrive. I've been without the product now for over 1 month!
And then when they dont answer you on instragram or reply to your complaints, they block you.
DO NOT USE THIS COMPANY
Scam - never sent the package and never replied to messages to customer service...
It is a scam. I have been trying to reach the customer service for weeks as I never received my package and therefore wanted to request a refund.
I believe this is a SCAM. ordered a pack, never received nor customer service replied.
After original issues with shipping I got no answer at all after contacting customer service. Only replied on Instagram after a while. Offered to solve the problem but never shipped anything the second time.
Do not order.
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