Dresslova Reviews 

99
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers were pleased with the product's appearance and quality, often finding items beautiful, high-quality, and matching website descriptions. Some also appreciated the fast shipping and good fit, with several mentioning outstanding material and design. However, some customers also noted significant issues with order fulfillment and delivery, including long waits, incorrect addresses, or items not arriving. Additionally, several reviewers were dissatisfied with product quality and sizing, reporting items that were cheap-looking, not as pictured, or did not fit despite following sizing guides.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers expressed delight with... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising items as beautiful,... See more

Order

Reviewers express significant dissatisfaction with their orders, citing issues with sizing despite carefully... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping times,... See more

Website

Consumers find the website to be ambiguous, with some reviewers warning others not to buy from it, expressing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dress is beautiful and it arrived in good condition, though it needed a good iron. However, it was way too wide for me so I had to take it to a tailor to get it fixed. Thanks anyway.

Rated 4 out of 5 stars

Great, the fabric could indeed be better. But overall excellent. This is a birthday gift I bought for my sister

Rated 5 out of 5 stars

The quality of the clothes are actually really nice, I was skeptical about it but so far I have bought two dresses and both are good quality. I would say size up, as it tends to get a bit tighter arou... See more

Rated 5 out of 5 stars

I ordered a white silky dress which exceeded my expectations. It’s soft, smooth, and drapes beautifully without feeling flimsy. Shipping was fast, and it got here just in time for my birthday. I can’t... See more



Contact info

3.2

Average

TrustScore 3 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(99)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID AT ALL COSTS

I waited almost a month for my order just to be absolutely crushed at the site of the clothing. The garments and materials are different! Before getting my order they were really good at returning my email but as soon as I wanted to return and get a refund it was the end of contract with them. My best advice, STAY AWAY FROM THIS COMPANY!!!

16 January 2026
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, our customer service team responds quickly to both pre-sales and after-sales inquiries. If there's a delay in our response, it might be because our customer service representative is on vacation. Please rest assured that we will definitely respond to your email. What is your order number? I can have our customer service team contact you to help resolve your return issue.

Rated 5 out of 5 stars

Good Quailty at Reasonable Prices

The quality of the clothes are actually really nice, I was skeptical about it but so far I have bought two dresses and both are good quality. I would say size up, as it tends to get a bit tighter around the waist but upto you, they have size chart for all dresses

11 January 2026
Unprompted review
Rated 1 out of 5 stars

Beware of scammers.

Beware of scammers.. dress looked completely different and was super dirty. They don’t even want to refund.

8 December 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, we carefully inspect every dress before shipping, so the "very dirty" condition you mentioned is generally not possible. Please contact us if you encountered any issues.

Rated 1 out of 5 stars

I ordered from this website

I ordered from this website, but I was scammed. The dress wasn't shipped and I didn't get a refund. No one is replying to my messages. It's better to buy from trusted websites.

24 September 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, please send us your order number so we can look it up. Our website has a customer service team, and they will respond to your messages. Please check if our reply has gone into your spam folder, or perhaps the customer service team is on vacation and therefore unable to respond immediately.

Rated 1 out of 5 stars

I have been waiting for weeks

I have been waiting for weeks , it says delivered today which is a Sunday here and delivery does not happen so this is obviously a scam and I will be letting all social media platforms know that ! SCAM !

9 November 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, we are not scammers. Could you please tell me which order you placed? Please email me to inquire. The approximate arrival time is also listed in our shipping guidelines; you can check there.
We have checked the name, email address, and mobile number you provided, but we were unable to locate your order. Did you perhaps leave your review on the wrong website?

Rated 1 out of 5 stars

I would not recommend anyone to buy…

I would not recommend anyone to buy from this place, not only they don’t do returns but also you can’t exchange unless the dress came with a problem like a stain or being ripped . I usually wear a medium but there was no clear chart. When I contacted them they claimed that this is my problem, where is the problem to exchange with a bigger size we are ordering online problems and incorrect sizes will always appear but they will not help with anything. My first and last time buying anything from that store do will never recommend.

5 November 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, we have a clear size chart on each of our product pages, and our return policy is also clearly stated that we cannot resend items for free if the issue is not a quality problem. I will have our after-sales service contact you. I'm sorry.

Rated 1 out of 5 stars

Never got it delivered to my home

Never got it delivered to my home. The tracking link says so but the delivery proces was already doubtful and shady.

25 October 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, please contact us to see if the package is lost and we will help you resolve the issue.

Rated 2 out of 5 stars

Dress was cheap looking and the…

Dress was cheap looking and the underlayer was bunching up underneath as it wasn’t even sewn into the outer layer.
It also looked different to the one the model wore and the returns process was so hard I ended up paying almost half of the price of the dress to return

2 November 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, it's normal for clothing to develop some wrinkles during transportation. They will return to normal after washing. Please understand.

Rated 5 out of 5 stars

10/10

Great pricing! Didn’t take too long to arrive maybe around 1-2 weeks. And great quality

17 September 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT buy anything from them

Do NOT buy anything from them. Take a screenshot of the dress you want, Google image reverse search it and find the dress through original seller or a different shop.

Listen to everyone telling you the customer service sucks. Only way to reach them is via email & they don’t even respond in a timely manner or solve the issue.

We paid expedited shipping, didn’t even receive the items. Called USPS and major carriers, they couldn’t locate package.

Per who ever runs their IG
“our headquarters is in Australia, but we purchase goods from China and ship them out, as you know, because factories and labor are cheaper there”.

All in all terrible, terrible, Terrible service.

I’ll make a review somewhere with screenshots of all interactions to help future buyers.

You’d probably have better luck with Shein.

26 September 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Hello, we use WhatsApp to contact you. We're not always online via email, so we can't respond promptly. We recommend contacting us via WhatsApp.
Our styles are all manufactured in-house, and the quality is much better than Shein. You get what you pay for.

Rated 1 out of 5 stars

terrible customer service/no return

I ordered some women dresses online and they came later than scheduled delivery. I didn't like the quality as the dresses were of inferior quality. I emailed them asking for return label but they completely ignored me. I still email them every day but there is absolutely no response. Please do NOT buy anything from them. The only way to contact them is through email and they never get back to you if you choose to return the items.

30 August 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Dear, we are very sorry. We checked your email and we did reply to you, but we did not receive your reply. Please check if our email has gone into your spam folder. We also have WhatsApp to contact you.

Rated 5 out of 5 stars

Elegant dresses

I ordered a white silky dress which exceeded my expectations. It’s soft, smooth, and drapes beautifully without feeling flimsy. Shipping was fast, and it got here just in time for my birthday. I can’t wait to wear it out.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

floral dress

Beautiful floral dress that I ordered, just like on the picture and the length is perfect for me.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered dresses for event

Ordered dresses for event , paid express delivery as states on website within 5-7 days - didn’t received on time- was told we need preparation time as well- arrived late - send back all dresses paid £30 fir return delivery - and didn’t received my cost of back for express delivery .
I lost so much money in return of nothing.
Very disappointed with service .
will never recommend as its not convenient to return if its nt good fit.

23 June 2025
Unprompted review
Dresslova logo

Reply from Dresslova

Dear, 5-7 days is only the logistics transportation time, not the time to receive the goods. It usually takes 2-3 days to prepare for shipment.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look