Dreem Health Sleep Clinic Reviews 

208
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff for being kind, patient, and exceptionally knowledgeable during virtual consultations. People truly appreciate the everyday convenience of completing sleep studies right at home and receiving comprehensive test results quickly. Some reviewers were not happy with communication gaps regarding equipment delivery and experiencing delayed follow-up appointments afterward. A few customers also felt frustrated when dealing with insurance issues or getting support for specific medical needs beyond standard device options. Others noted that certain prescriptions or alternative medical treatments were often difficult to coordinate properly through the service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as knowledgeable, professional,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the entire process is smooth and... See more

Service

Users describe positive interactions with service, highlighting the convenience of virtual appointments and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that providers are helpful, friendly, and... See more

Product

Clients share ambiguous opinions on product experiences, highlighting mixed results with various sleep... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I signed up via Amazon Health not really thinking much. My wife has complained that I snore. I've tried seeking help but it's difficult finding a sleep study in my area and I often get confused with... See more

Company replied

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

I had seen this product advertised on instagram. I was having issues with staying asleep for a month and I couldn’t figure out what the problem was. I signed up, had my consultation and wore the devic... See more

Company replied

Rated 5 out of 5 stars

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, pati... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health is a 100% virtual sleep clinic designed to make getting a diagnosis and treatment for sleep disorders as easy as possible. Meet with a licensed sleep specialist online, take a home sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most major insurance plans or available for self-pay. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(208)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I like being in the comfort of my home

I like being in the comfort of my home. The clinician was very thorough in explaining the test.

16 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

We're so glad the at-home experience worked for you! Being able to do the test in your own space makes such a difference, and we're happy your clinician took the time to walk you through everything. Thanks for trusting us, Regina 😊

Rated 5 out of 5 stars

knowledgeable and patient

Karen was very knowledgeable and patient with my needs. Zoom needs to loaded and camera given access.

15 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

We're so happy Karen took great care of you! And thanks for the heads up about the Zoom setup —we'll make sure that gets addressed. Appreciate you! 💙

Rated 5 out of 5 stars

Kaitlyn has been amazing

Kaitlyn has been amazing. From day 1 she listened to my concerns, answered all of my questions, and really made me feel heard. I now have answers I’ve been seeking for months and feel optimistic about getting treatment for my deep apnea. I’m getting married next month and Kaitlyn has been more than accommodating and flexible to get me treatment before then.

11 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Alanna, this made our whole week! We're so glad Kaitlyn made you feel heard from day one and helped you find the answers you've been looking for. And congratulations on your upcoming wedding! We're honored Kaitlyn could work with your timeline to get you the treatment you need. Wishing you the best sleep and the happiest celebration 💙

Rated 5 out of 5 stars

Great experience

Great conversation and review with the provider

11 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

We appreciate you David! Thanks for sharing your experience 💙

Rated 5 out of 5 stars

Respectful of symptoms and time

I truly appreciated the physician giving me options for treatment versus one set treatment. She was very thorough and respected my time with our visit so that I could get back into work.

11 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

This means so much! We know how valuable your time is, and we're glad your physician took the time to really listen and give you options that work for your life. Thanks for trusting us with your care 💙

Rated 5 out of 5 stars

Fast and easy

Fast and easy. Informative and simple.

3 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Love this! Simple and effective is exactly what we're going for. Thanks for taking the time to share your experience, Chris 😊

Rated 5 out of 5 stars

I am so surprised at my diagnosis

I am so surprised at my diagnosis! No wonder I never feel rested! I am excited to begin the steps to improve my life. Multiple options to choose from. No pressure at all. My professional is so empowering and the equipment has been so improved.

25 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Mariah, this is such an uplifting review to read! We love hearing how supported you feel and that the options gave you confidence without pressure. Your excitement to take the next steps is exactly why we do this.

Here’s to better sleep ahead,
The Dreem Health Team

Rated 1 out of 5 stars

these guys are TERRIBLE, they will try to steal your $

They are weasels and will try to get you to pay for things you already paid. If you do not dispute appointments that they schdule without your permission you will be charged. No one knows what is going on, they don't have their billing process in order, and if I hadn't caught them trying to steal my money, I would be out an additional $750 so far. They're not done trying yet, I guarantee it.

2 September 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Braeden, we're sorry this have been your experience. Billing should never feel confusing or unexpected, and we take it seriously when someone feels charged unfairly. Please reach out to us at hello@dreemhealth.com so we can dig into your account and make this right.

Working hard to turn this around for you,
The Dreem Health Team

Rated 5 out of 5 stars

Five star experience

The NP I got paired with has done a fantastic job of helping me understand my sleep test results and determining next steps. She’s taken time to educate me on my condition and what could potentially help. Dreem is so much better than a standard clinic because the team is so much more accessible.

26 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Alana, this is so kind of you to share. Taking the time to explain results and talk through options is something our NPs care deeply about, and it’s wonderful to hear how much it helped you. We’re honored to walk alongside you as you move forward.

Wishing you health and rest,
The Dreem Health Team

Rated 5 out of 5 stars

Outstanding

Outstanding, professional service.

22 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Thanks Dom!

Rated 5 out of 5 stars

Wonderful Information, thankful!

Dear Dreem Team Health, The sleep test and results were fascinating. Thank you for the most excellent consultation, information, test and data. I am very grateful and look forward to optimal rest and an even better quality sleep and improved health.

20 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Allaire, what a kind message to receive. It’s wonderful to know the consultation and test gave you real clarity and hope for better sleep. We’re so glad you’re feeling optimistic about the path forward.

Here's to the best!
The Dreem Health Team

Rated 5 out of 5 stars

Easy to navigate and clear…

Easy to navigate and clear understanding of plan going forward. I would highly recommend to anyone requiring a sleep study.

21 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Rod, thank you for sharing this! We love knowing the process felt easy to follow and that your plan was clear moving forward. Your recommendation means so much to us.

Grateful for your trust,
The Dreem Health Team

Rated 5 out of 5 stars

My experience was truly impressive

My experience was truly impressive. The individual I spoke with was very knowledgeable, understanding, and helpful. My experience was pleasant and productive.

19 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

James, thank you for such a kind review. We’re thrilled to hear your experience felt both productive and supported, with someone who really took the time to help. That means the world to our team.

Grateful for your trust,
The Dreem Health Team

Rated 5 out of 5 stars

Super easy enrollment process, great provider

Super easy enrollment process. Very clear copay and insurance information given. Provider was excellent; she was very attentive and seemed genuinely interested in the details of medical history and symptoms in trying to help solve my issue. She was very personable, friendly, and easy to speak to as well which can make or break a provider experience, and she wasn’t in a hurry to move on to the next patient. Excellent experience so far.

13 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Wow, Kyle — this review just made our whole team smile 😊 It sounds like your provider really took the time to understand your situation and made you feel heard, which is exactly what we're all about. Those personal touches like not rushing and being genuinely interested make all the difference. So glad you had an excellent experience!

Your kind words mean the world — thank you!
The Dreem Health Team

Rated 5 out of 5 stars

Overall great experience

Overall great experience, the sleep study was mailed to me, It was easy to set up and the NP followed up with me quickly. Insurance was submitted for my equipment and was shipped within a 1 day of call about my study results. The medical equipment company has me on auto renew for the equipment and after the 30&60 day consult I know follow up once a year.
Super easy, the NP was great and very helpful, and definitely better than trying to wait for an in office appointment.

30 June 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

This is amazing, Jason! Love hearing that everything flowed so smoothly from start to finish — the easy setup, quick NP follow-up, and getting your equipment shipped within a day of your results call. Sounds like you're all set with a great long-term plan too!

Thanks for trusting us with your sleep care.
Here's to better sleep!

The Dreem Health Team

Rated 5 out of 5 stars

Great experience!

My consultation was with Blessing and she was wonderful. Very thorough with her questions, yet kind and empathetic. She referred me for CBT and a sleep study. I received the device in the mail within a couple days. I had my follow up today and she went through the results in detail. We discussed next steps and she got a referral started. Would definitely recommend!

5 August 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Jocelyn,

This is so nice to hear! Blessing really is a blessing to work with (couldn't resist that word play).
Sounds like everything went smoothly from the device delivery to your follow-up. We'll definitely let her know you appreciated her approach.

Thanks for sharing this!

Best regards,
Dreem Health Team

Rated 3 out of 5 stars

Good service, but product isn’t ready

Leaving my original 5 star review below for posterity, I unfortunately need to significantly lower my overall score because the actual sleep study results were very disappointing. I’ve done multiple sleep studies in the past at 3 different sleep labs. The idea of doing one at home wearing nothing more than what was basically a smart watch sounded too good to be true, and that’s what it turned out to be. The results were not just a little out of sync with the professional lab results, they were completely and totally off the wall. According to their results, I had fewer than 20% of the interruptions that I have had in even my best laboratory session (and fewer than 5% of what I have had at my worst). That’s just impossible. And there were other oddities, like it said that I spent 100% of the night on my right side, when I fall asleep and wake up on my left side every day (and toss and turn a lot through the night). My basic takeaway is that these tools are just not ready yet. That’s not necessarily Dreem’s fault, and the people I’ve interacted with have all been lovely, but I have no confidence in the data or diagnosis. Will be going in for a real sleep study.

ORIGINAL REVIEW:
I have been impressed by the ease of the process and the knowledge of the individuals I’ve interacted with. I admit being skeptical of a telehealth approach to a sleep study beforehand but I’m feeling very good about my choice now.

28 July 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Dan,

Thanks for giving us a chance despite your initial skepticism about telehealth! A lot of people can be a little scared at first, but it's reviews like yours that help us get the word out.

We're really glad the process felt smooth and that you're feeling good about your choice now.

Best regards,
Dreem Health Team

Rated 5 out of 5 stars

I can't recommend Dreem Health enough

I can't recommend Dreem Health enough! From the very first consultation, their team was attentive, knowledgeable, and genuinely committed to helping me achieve better sleep. They provided personalized advice and innovative solutions tailored to my specific needs, including sleep coaching, relaxation techniques, and sleep-friendly product recommendations.

Thanks to their guidance, I’ve noticed a remarkable improvement in the quality and duration of my sleep. I wake up feeling more refreshed, energized, and ready to tackle the day. The customer service was outstanding—supportive, friendly, and always available to answer my questions.

If you're struggling with sleep issues or just want to enhance your nightly rest Dreem Health is the perfect partner. Their expertise truly made a positive difference in my life, and I’m so grateful for their help!

23 July 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Ray,

Wow, thank you for this! It sounds like you really found the right fit with our team, and we're so happy to hear you're sleeping better and feeling more energized.

This kind of feedback means everything to us - we'll make sure everyone sees it.

Thanks for the recommendation!

Best regards,
Dreem Health Team

Rated 5 out of 5 stars

Honestly didn’t expect much but my…

Honestly didn’t expect much but my nurse practitioner was amazing. Actually felt like she listened to me, which never happens. I did the sleep test at home, was really easy. She explained my results in normal words, no doctor talk. I finally know what’s up with my sleep and I feel so much better. Would definetely recommend this to anyone struggling with their sleep.

8 July 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Charlotte,

This made our day! We're so glad your nurse practitioner made you feel heard, we'll definitely share this with the team.

It sounds like you finally got the answers you needed about your sleep, which is exactly what we're here for. Thanks for taking the time to share this and for recommending us.

Best regards,
Dreem Health Team

Rated 1 out of 5 stars

Not upfront about cost

They do not mention any cost and after the intial consultation they send you a bill. Very fraudulent way of handling business, definitely do not recommend this website.

6 June 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Reddy,

You're absolutely right, we should always be upfront about costs before any consultation. We typically send cost estimates when consultations are booked at least 2 days in advance, but if that didn't happen in your case, we're truly sorry.

Please reach out to our team at hello@dreemhealth.com so we can make this right.

Best regards,
Dreem Health Team

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