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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the withdrawal process, frequently encountering delays and difficulties in receiving their funds. People also reported issues with customer service, describing it as unhelpful and unresponsive, often requiring multiple attempts to get a resolution. Furthermore, many found the website itself to be problematic, citing poor performance and a lack of user-friendliness. Conversely, some people were satisfied with the payment process, noting quick payouts in certain instances. A few other people also felt that the range of games offered was good.

What people talk about most

Payment

Clients share ambiguous opinions on payment experiences. While some reviewers report quick and smooth... See more

Website

Reviewers mention negative feedback about the website, with many calling it a "scam site" and advising others... See more

Refund

Users describe negative interactions with refund. Many customers report significant delays in receiving their... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report that live chat... See more

Response time

People report ambiguous experiences with response times. While some customers noted quick replies, with one... See more

Based on these reviews

Rated 2 out of 5 stars

Came across this looked abit appealing a lot of different games. Deposited around 2k went all good now that I want to withdraw it feels like it’s taking forever with alll these checks hope I get my... See more

Rated 1 out of 5 stars

AVOID! just like everyone else in the reviews, if you don’t want to wait forever to have them give you back your own money then AVOID! you’ll be given a timeframe which will be then extended on their... See more

Rated 1 out of 5 stars

Was couple deposits total per that night 1300£ , from last deposit i win 4000£. Next day they ask bank statement i send them,day later they writting they are not sure about clean money/where they co... See more

Rated 1 out of 5 stars

dont bother playing with these horrible scammers there are better sites to play, i deposited £200 withdrew £700 never received my money now they locked and close my account , they dont reply to my ema... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

Dreamvegas offers premium Online Slots and games. Our award winning slots include Starburst, Gonzo’s Quest...


Contact info

1.6

Bad

TrustScore 1.5 out of 5

435 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Lost £9 in Minutes on 5p Spins – Misleading RTP on Legacy of Dead (DreamVegas)

I was playing the “Legacy of Dead” slot on DreamVegas for around 5–10 minutes, betting just 5p per spin, and still managed to end up £9 down almost instantly. The spins are so fast that the losses stack up before you even realise how much you’ve spent.

Most of the wins are tiny and don’t even cover the cost of the spin, so even when you “win,” your balance keeps going down. It constantly looks like you’re close to hitting something bigger, but it never really happens.

They advertise a high RTP, but in reality it doesn’t feel anywhere near that during actual gameplay. Overall, it felt very misleading, and it’s way too easy to lose money much faster than expected.

25 April 2026
Unprompted review
Rated 1 out of 5 stars

Just an update

Just an update, after constant automated messages to update my verification documents which I sent numerous times I never got my withdrawal. I did everything possible, many chats with support and doing everything requested. Don’t go near this casino, they do not want to pay you anything

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Closed account because I won without taking a bounce

This sit dose not like you winning definitely if you don't take one of there bounce I won £1000 with no bounce why I was waiting for that to be paid out i deposit money and won £700 on the day the £1000 went into my bank they then closed my account and kept my money and the only reason they give me was unfair play what means no you can't win on this site

23 October 2025
Unprompted review
Rated 1 out of 5 stars

This company is no doubt a scam

This company is no doubt a scam. I withdrew £150 yesterday after depositing £60 they were happy enough to take my money. I sent an email and spoke to live chat and the response I got back was “Kindly note that your withdrawal amount of 150GBP unfortunately failed.
Now the respective accounts team who is responsible for processing your withdrawal will be sending you an email explaining why the withdrawal failed as well as what you can do moving forward.
Please do not worry if the email has not arrived yet because it can sometimes take a little bit of time but it will most certainly be sent to you.
You can also be rest assured that your withdrawal amount is safe and secure.
Once you receive the email, you are welcome to then respond directly to that email with any questions or concerns that you may have in this regard.” What a poor excuse and so unacceptable, also sounds a bit like what everyone else has been told. Won’t be using the website again, what a scam!

19 April 2026
Unprompted review
Rated 1 out of 5 stars

They are scammers

They are scammers. False advertising and baiting customers. Will be reporting them to the gambling commission - but judging from al the bad reviews not sure if it will make a difference. Avoid at all cost!

18 April 2026
Unprompted review
Rated 1 out of 5 stars

There’s nothing Dreamy about this…

There’s nothing Dreamy about this site!!!
Played bigger bass slot, I played over 300 spins not one scatter, when I did finally get scatter I got 4, I was so excited, I was like yeah at last I’m going to get a nice win with four scatters, when you see it advertised it looks like the more scatter you get the better the outcome !! No not on this site. I got one fisherman total win £9.60 out of 15 spins!! I was so disappointed. I thought this can’t be right. The reels will spin for ages before stopping and also the reels drop, I’ve had spins where the third scatter stops but then drops. But the payout terrible on them anyway so that’s neither here or there. Don’t waste your money on empty none fun spins.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Very confused at the negative reviews…

Very confused at the negative reviews for this site! I joined the casino this morning, I withdrew £400 in total and have just had my winnings processed and sent to my bank. I was a little sceptical after reading reviews, but fair dos the money is in my bank less than 24 hours. The processing time for withdrawals is a bit long compared to other sites but overall I'm happy

11 April 2026
Unprompted review
Rated 1 out of 5 stars

I would absolutely beg anyone joining…

I would absolutely beg anyone joining this company not to.
I did, and won, and they were paid out instantly, all good there.
Not really, i then made a further 4 withdrawls totaling 1300, nope, not that nigjt or next morning. I contacted chat line saying i wanted the money, i got a scripted reply offering gamblers annonymous etc. I made dozens of emails, after a bit of porky pie in my side they made the deposits, and.....closed my account.
The first withdrawl paid instantly was vlearly designed to give an impression they all would. Not so.
Also, on 2 deposits they appeared to have failef, so i repeated them.
While playing, i suddenly noticed my balan e had doubled. Had i not notice i would have olayed double.
Severe deception and dishonesty. Run a mile, dont do it.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

They refused to honour the sign up…

They refused to honour the sign up bonus. Even though nowhere did it ask to opt in at anywhere during the process. Everytime you try the chat it logs you out. I have sent them screenshot proving this and they still refused. I wish I read the reviews first this is honestly a scam site.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

A loada crap!

Been playing on Dream Vegas for about 2 years now. I've won over £4k in the past year or so, but not sure what's happening with this site.
Dead spins, no bonuses and no free spins. Just want to take your money and leave you with nothing.
I've not closed my account.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not ever use this company

Do not ever use this company. They will close your account as soon as you win a bet. £1400 taken from me refusing to pay I have been on emails and live chat to them non stop every single day and every single day a new excuses no timescale locked account they will never pay out any winnings. Check all reviews people saying the same. If anyone knows where the offices are please get in touch. Any positive reviews are people who run the company or paid reviews.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst experience

Worst experience. I withdrew 530 pounds one week ago and it has been pending ever since. They only requested documents a few days ago which I promptly gave them but still no reply and their live chat doesn't even work at all. This is either a criminal enterprise or simply run by totally incompetent fools. Where is my money????

21 March 2026
Unprompted review
Rated 1 out of 5 stars

BE CAREFUL WITH WITHDRAWLS

Put over 1000 pound on, ending up winning 1400 pound back so decided to quit and pull it out, account has been locked, been trying 6.5 hours to get hold of someone on live chat, numerous emails and still not recived my money

20 March 2026
Unprompted review
Rated 2 out of 5 stars

2/5 Horrendous customer service

Layout and everything is fine but customer service is diabolical, live chat never has a agent ready to answer, first time i was on live chat took 1 hour for them to respond which was fine because of “high traffic”. But then after that following few days i tried maybe 3-4 times sat waiting for 2-3 hours and never a single response or message back from an agent. I also sent countless emails asking for updates and pestering them for a response but never got a complete response where we could have a conversation and figure things out. All was sorted out and got reply and withdrawal 8 days after first requesting to withdraw. There alot of people saying “scammers”. I wouldn’t quite call them scammers but they definitely know what they’re doing with longing requests out. For reference i think i deposited 500 into account and won 200 sports betting then attempted to withdraw 550 and then got asked for docs. I completely understand the KYC of asking for docs and verifying the withdrawal but in the speed everything is done it’s very unprofessional. Reason for 2 and not 1 star is really just because i finally received my money without having to further report this. But wouldn’t recommend using this bookie especially if you sports bet with semi high stakes (around 100-300)

28 February 2026
Unprompted review
Rated 1 out of 5 stars

I joined up played for a few hours

I joined up played for a few hours. Put about £150 in and tried to withdraw £750 via bank transfer. They locked my account and told me they were confiscating my balance. I keep emailing and they are ignoring me. Absolutely shocking. They are a scam.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

GUYS PLEASE DONT DEPOSIT THEY WONT PAY…

GUYS PLEASE DONT DEPOSIT THEY WONT PAY YOU ITS BEEN 12 days now they sent a mail my all winnings got cancelled they return which winnings minus deposit so please be aware its not a genuine site to play my humble request don’t get in trouble thanks

27 February 2026
Unprompted review

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