This Mattress has been a life changer for my wife, who has suffered Hip and Back pain for some considerable time, we chose DreamCloud because of the many positive reviews, safe to say my wife loves i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I read some reviews online, mostly from trustpilot, liked the fact I had such a long time to try the mattress with a full refund if I wasn't happy, and decided to try it. Ordering and delivery were gr... See more
I must admit, I purchased this mattress with more than a little trepidation. Not bought many expensive things on line, and a product that I had never heard of before. However, my experience thus far,... See more
Although it's still early days, as we've only had the mattress for about a month, but so far it's been excellent. The mattress gives great support and the reduction in partner movement is good. The... See more
Company details
Written by the company
Featuring ‘Dream Plush’ memory foam to sleep cool, a luxury quilted cooling cover for soft support, and an ActivEdge™ support system for a touch of bounce, DreamCloud uses innovative sleep science to guide our construction.
Contact info
1 Bow Churchyard, EC4M 9DQ, London, United Kingdom
- 0203 807 1401
- hello@dreamcloudsleep.co.uk
- dreamcloudsleep.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well made and very sturdy excellent…
Well made and very sturdy excellent mattress compared to all my previous memory foam mattresses, there's no comparison it feels superior to anything ive had before
28 January 2026
Unprompted review
Reply from DreamCloud Sleep
Hello Erica, thanks for your review. We love to hear that you are really experiencing the benefits and quality that our products have to offer. We hope the mattress continues to help you get a great night's sleep.
COMFORT
WE PURCHASED OUR KINGSIZE DREAMCLOUD LUXURY HYBRID MATTRESS AFTER READING REVIEWS THAT ALL PRAISED ITS COMFORT. WE CAN CONFIRM THAT THE REVIEWS WERE ALL SPOT ON .WE HAVE NEVER SLEPT ON A MORE COMFORTABLE MATTRESS. RIGHT FROM ORDERING TILL DELIVERY WE WERE KEPT UPDATED .IT WAS A PLEASURE DOING BUSINESS WITH THIS COMPANY
27 January 2026
Unprompted review
Reply from DreamCloud Sleep
Hello Peter, thanks for taking the time to leave a review. We are delighted to hear that your experience with your mattress from us has been such a positive one. We hope this continues to help you get a great night's sleep!
What a great service from a fantastic…
What a great service from a fantastic company. Unfortunately the mattress purchased was uncomfortable for my wife. I found it very comfortable but you need to find a mattress you both can sleep on. The service received is second to none. Had to return the mattress with no issue at all
27 January 2026
Unprompted review
Reply from DreamCloud Sleep
Hello Alan, Thank you for leaving an honest review. We appreciate you taking the time to share your thoughts. We understand that there can be differences in preferences when it comes to mattresses. Thank you also for your feedback on the service you received from our team. We truly appreciate it, as we continually aim to provide the best products and service possible!
I found the DreamCloud Sleep website…
I found the DreamCloud Sleep website very easy to use, with clear descriptions of the various products on sale and very convincing reviews by previous customers as to why they had bought a quality product.
2 January 2026
Unprompted review
Reply from DreamCloud Sleep
Hello Christopher, Thank you so much for your feedback. We’re delighted to hear that you found our website straightforward and easy to use. We hope everything meets your expectations, and thank you for choosing DreamCloud!
Really comfort mattress
Really comfort mattress, great service. Would highly recommend and will get another dream cloud for my spare bed when it needs replacing.
26 January 2026
Unprompted review
Reply from DreamCloud Sleep
Hello Paul, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We greatly appreciate your recommendation and hope you continue to enjoy your experience.
Amazing mattress
Amazing mattress , we went for the luxury hybrid super king and it’ really is amazing. No stiff necks and achey backs. Purchased after reading the reviews and comparing prices to the likes of simba and Emma mattress who wanted nearly £2500 for a super king.
Also purchased the pillows which are just as amazing
Really happy would definitely recommend
8 January 2026
Unprompted review
Reply from DreamCloud Sleep
Hello Jay, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress as well as the pillows. We greatly appreciate your recommendation and hope you continue to enjoy your experience.
Uk version is brilliant
This is by far the most comfortable mattress I’ve ever had and I do not skimp on certain things. You can feel it supporting various parts of the body and leaves you refreshed in the morning, my wife has also said exactly the same. I did do lots of homework on different mattresses beforehand and tried a few, we also read reviews from the uk on it as the US seem a bit weird for want of a better word. I don’t know if the American version is different but the uk version is amazing.
23 January 2026
Unprompted review
Reply from DreamCloud Sleep
Hello Raymond, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress and everything within your order is to your liking. We hope the mattress continues to help you get a great night's sleep.
Amazing customer service, and great products
Top notch customer service, very polite and helpful. I sent an email with a question regarding the mattress I was interested in. Not only did someone get back to me quickly, and answer the question, but also offered me a mattress protector for free with my order. I'm very happy with the mattress, duvet and pillows that I ordered, everything is of a very high quality. Would recommend to anyone. Thank you.
12 December 2025
Unprompted review
Reply from DreamCloud Sleep
Hello Mark, thank you for leaving an honest review. We really appreciate that our staff were able to assist you with placing your order and answering your questions. We’re delighted to hear that you’re happy with your mattress, duvet, pillows, and the complimentary mattress protector. Your recommendation means a lot to us, and we hope you continue to enjoy your products
So far so good
So far so good. The mattress did take some time to get used to as it is higher and firmer than previous ones. The returns period does allow for the mattress to be given a good try. That was one of the main selling points.
12 January 2026
Unprompted review
Reply from DreamCloud Sleep
Hello Nicholas, thanks for leaving a honest review. We appreciate you allowing the mattress ample time to adapt to support your body. We hope this continues to help you get a great night's sleep.
Amazing bed
Bed is amazing really comfortable sleep , and the workmanship is solid , delivery was spot on the guys couldn’t have been more helpful
5 December 2025
Unprompted review
Reply from DreamCloud Sleep
Hello William, thanks for taking the time to leave a review. We love to hear that our staff and couriers were friendly and efficient in helping make your order and delivery process straightforward. We hope you continue to enjoy getting a great night's sleep with the mattress from us.
Easy to order
Easy to order. Regularly updated on all aspects. Mattress arrived and old one taken away. Really pleased with the comfort. Would definitely recommend from our experience 👍
8 December 2025
Unprompted review
Reply from DreamCloud Sleep
Hello Terry, thanks for leaving a review. We are delighted that both the service received during your ordering and delivery process and the mattress itself have given you an equally enjoyable experience. We greatly appreciate your recommendation and hope you continue to enjoy getting the great night's sleep you have been looking for.
Unfortunately this mattress wasn’t…
Unfortunately this mattress wasn’t suitable for me as I found it too firm, however I cannot fault the customer service I recieved when arranging a return.
9 January 2026
Unprompted review
Reply from DreamCloud Sleep
Hello Sarah, thank you for sharing your experience. We are very sorry that the mattress didn't work out for you. But we are glad the process of the return was smooth. We aim to provide a great night’s sleep to all of our customers. We appreciate your open and honest feedback as we aim to continue improving.
Very comfortable mattress and great service.
The 365 day trial period is very reassuring. Ordering was easy through the website. Delivery of the new mattress and removal of the old one went smootly. Initially we were concerned that the mattress was too firm. I spoke to a very helpful assistant who explained that a new mattress takes a while to break in.. She offered to send a mattress enhancer at no extra charge. That helped and now the mattress has settled in we find it very comfortable.
We are happy with the mattress and with the delivery and with the after sales service. I recommend Dream Cloud Sleep without reservation.
19 December 2025
Unprompted review
Reply from DreamCloud Sleep
Hello Robin, Thanks for leaving an honest review. We appreciate you allowing the mattress ample time to adapt to support your body. We love to hear that you are getting the great night's sleep you have been looking for. . We greatly appreciate your recommendation and hope you continue to enjoy your experience.
Although the mattress was not suitable…
Although the mattress was not suitable for us we found the communication process on returning was easy and efficient.Good company to deal with.
6 January 2026
Unprompted review
Reply from DreamCloud Sleep
Hello Anthony, Thank you for leaving an honest review. We appreciate that you found our staff helpful and supportive. If you need any further assistance, feel free to reach out.
A good product and serviceI had tried the mattress at my…
I had tried the mattress at my daughters and liked it. Ordering was simple, reasonable price and I was kept informed about delivery times. The mattress arrived on time and was taken to my room (it is heavy). The instructions for installation were spot on and the old mattress was picked up on time.
15 December 2025
Unprompted review
Reply from DreamCloud Sleep
Hello Ian, thanks for leaving a review. We are delighted that the service received during the delivery process and the mattress itself have given you an equally enjoyable experience.
Very nice mattress,well made.
Very nice mattress,well made.
Softer than my previous mattress which husband likes,I'm still getting used to it.
1 December 2025
Unprompted review
Reply from DreamCloud Sleep
Hello Yvonne, thank you for leaving an honest review. We appreciate you allowing the mattress ample time to adapt and support your body. We love to hear that your husband is getting the great night’s sleep you have been looking for.
Won`t Be Looking back
I`ve been "sleeping" on a Nectar Memory Foam mattress for the last 5 years and almost instantly it felt like I was sleeping on a sloping roof,it felt like there was a ridge down the middle of the bed and the only place I could sleep was in a "bowl" on my side of the bed.
After visits to a Physio Therapist,due to an RTC,it was suggested I needed a firm mattress.The missus did some research on the interweb and found a hybred mattress from DreamCloud.
Delivered within a few days of ordering,allowing 2 days to fully "inflate" and sleeping on the new mattress from 23rd December 2025,it`s BLISS.
I can NOT recommend this mattress enough.
: )
...would be nice to post a review on a website,rather than having to "sign in" to Trust Pilot
23 December 2025
Unprompted review
Reply from DreamCloud Sleep
Hello Alfie, thanks for taking the time to leave a review. We are delighted to hear that your experience with your mattress from us has been such a positive one. We hope this continues to help you get a great night's sleep! We greatly appreciate your recommendation and hope you continue to enjoy your experience.
Delivered on time
Delivered on time, the mattress is just perfect, never had a better one. 10/10
4 December 2025
Unprompted review
Reply from DreamCloud Sleep
Hello, thanks for your review. We appreciate your positive feedback and are delighted that everything within your order is to your liking. Thanks for choosing Dramcloud!
Very comfortable and great customer service.
Very comfortable mattress and great customer service. Only negative is that they charge £15 to carry a 50kg mattress into a room of choice.
It comes in a 3ft 6” by 18” box which I could have easily done it myself if I’d have known it was compressed.
7 November 2025
Unprompted review
Reply from DreamCloud Sleep
Hello Ian, thanks for your review. We always appreciate feedback on our service during your ordering we will take this feedback as we aim to improve our services. We hope the mattress works to give you the same great experience!
short time, great results
Only had mattress a month, hence only the 4 stars.
The mattress is great, well manufactured very comfortable and has given us great night sleeps. May it continue
30 December 2025
Unprompted review
Reply from DreamCloud Sleep
Hello Steven, thanks for taking the time to leave an honest review. We love to hear that you are comfortable and well-supported on your new mattress. We hope this continues to help you get a great night's sleep!
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