DreamCloud Sleep Reviews 2,643

I’d like to cancel my recycling of my old mattress. The whole experience in booking that was a complete nightmare. I needed it collected today but it was unavailable. The woman I was talking to could hardly speak English. Also the line was awful. I’ve arranged for it to be collected privately today.
I’d like to be refunded for recycling charges I’ve paid for.
Fingers crossed when the new mattress arrives it’s as good as the reviews state 🙏

Best mattress I have ever brought!
I have a flat base bed! The mattress felt quite firm on first try of laying on it! But after a few minutes it seems to soften. But not in a memory foam way! Neither me or my husband wake up with aches anymore!
I’m a side sleeper and he is a back sleeper if that helps.
I would 💯 recommend

Excellent quality Mattress
Quick and efficient slight issue on delivery but handled with speed and efficiency
Very happy

A very easy ordering process and all parts of the delivery and collection (old mattress) were met as per the schedule.

Not the greatest sleeper at the best of times, but I instantly noticed a deeper more solid sleep allowing me to feel more refreshed when I woke. Still early days so hoping it aids me sleep longer going forward

This was comfortable from the first night .No back ache that I had with the previous and much more expensive hybrid mattress

Easy to order. I knew what I wanted from recommendation and reviews. One click and done.
Delivery service good

Advertised with a quality quilted mattress protector as a free gift. I still haven't received this, and they sent a nasty plastic incontinence sheet instead! Absolutely not as advertised. Free gift is a complete lie. The mattress is good though.

When you first get it, the mattress feels amazing. Just like sleeping on a cloud. Probably explains the many positive reviews after purchasing. But a few years on?

I’m in a better position now to offer an honest review of the dreamcloud mattress I purchased 4-5 years ago for just under £1000.

Over time the mattress has lost its tension and more on one side than the other. From looking at the surface the dip can be felt but its when you lie on it for longer than half an hour that you experience a sinking feeling as though you’re sleeping on a slope.

I bought this mattress because I have had a back injury and hoped it would offer the support needed. This mattress however has left me in more pain than ever before; stiffness is so bad in the morning I cannot bend for a couple of hours and it has made my sciatica worse.

I have reached out to the company to explain the issue and they arranged for an ‘independent assessor’ to come around. He took photos, slept on the affected area for less than 15 seconds before concluding that there was no fault. The company later informed me that they cannot replace the mattress as according to them there is nothing wrong with it and some sinkage is apparently expected due to normal wear and tear!

Sleeping on a slope every night waking up in agony is not normal wear and tear! Over the time I’ve had it, I have followed all the appropriate maintenance, turning it regularly, using a slatted bed base, etc. But because the dip isn’t more than 5cm ( they use a taut string to measure this, and measure this while there is no pressure being applied to it) it’s considered to not be faulty? Not a very sophisticated test.

Good quality mattresses should last at least 10 years. This one started showing problems 3 years in. The forever warranty isn’t worth the paper it’s written on. If you haven’t purchased one, don’t waste your money or your time on this scam!

Good website with clear information on the product. It would have been helpful if the weight of the mattress had been listed but overall pleased with the service.

Great mattress so far, feels so comfortable, it is extremely heavy though for someone on their own to carry to a bedroom, can’t fault delivery. Was delivered on the date within the 3 hour window and even phoned with an approximate time.

The ordering process was simple and straightforward. Being able to choose the delivery day is very good. However, considering the weight of the mattress I feel it should be automatic that delivery is to the room rather than the front door with the option to pay for an ‘extra service’. As it turned out, the delivery team did not get your message about where to put the mattress so they left it at the foot of the stairs.

The mattress is just as described and very comfortable and supportive for my back. The ordering process was straight forward too. I would have given this a 5 star if the delivery service was better. I paid an extra £15 for the mattress to be delivered to a room of my choice (a first floor bedroom). However, the box (containing the machine compressed mattress) was left in the room with no offer from the delivery assistants to unpack it or to lift it on to the bed frame. As the mattress was super king size, I was unable to move it nor to lift it on to the bed alone and so had to wait a week until a relative could come to help me. That was disappointing.

Product good, delivery terrible. Asked to pick delivery date at checkout so selected convenient date and arranged collection of old mattress for the day before. Then got email from delivery agents stating they were delivering 4 days earlier. Changed all my plans. When delivery did arrive, despite being told it would be delivered to the room of my choice, it was dumped outside my front door and left for me, a 70yr old, to move it to the bedroom. Not impressed at all.

Extremely happy with the luxury mattress, now I know why they call it dream cloud.

Lovely mattress, very comfortable and we have both noticed a difference sleeping on it. Easy to order and arrived within given timeframe. Old mattress also taken away the following day - collection team arrived on time - all drivers friendly and helpful. Only slight downside I paid extra for the mattress to be delivered to a designated room in the house - what wasn’t clear - maybe I missed it - the mattress arrives vacuum packed in a box so we could have managed to take it upstairs ourselves and didn’t need to pay the extra.

Excellent service, excellent mattress, fantastic price - couldn't be happier!

So.... I had spent many many many weeks researching, reading reviews etc etc.

And took a gamble.

Ordered our superking dreamcloud mattress and added the separate 2 man pick up for the old mattress.

From start to finish... excellent service and straight forward process.

We are roughly several months on and I couldnt be more DELIGHTED by that previous gamble. Time shall tell on the lasting condition but we spin our mattress every month to even the wear.... but its FANTASTIC.

SUPPORTIVE...SOFT... LUXURIOUS!

SO FAR WE LOVE THIS MATTRESS BOTH ME AND THE MRS. :)

The first 3 nights I was going to send the mattress back! It felt quite firm and strange……. I thought that I’d made a big mistake.
But after that time things got better. I would highly recommend this mattress as I, personally, love it - now the mattress knows me and vice versa I’m so comfortable and sleep very well. As a person with longstanding back pain, I no longer wake up with an aching back - thank you.