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Dr. Dabber  Reviews 9,847

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TrustScore 4.5 out of 5

4.5

Vaporizer Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, innovative design, and ease of use, often highlighting specific items like the Switch 2 as game-changers. Many people appreciate the durability and reliability of the devices, along with the superior vapor quality and consistent performance. The customer service is frequently described as top-notch, with consumers noting the helpfulness, quick responses, and willingness of the team to resolve issues. Additionally, the delivery service is often commended for being fast and efficient. However, some customers also noted issues with certain products, such as the Ghost 2, finding it didn't meet their expectations for vapor production or had airflow problems. A few people experienced difficulties with product maintenance, like inserts clogging quickly or caps becoming sticky, and some reported receiving incomplete orders or encountering slow responses from customer service regarding shipping issues.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality and performance of devices... See more

Quality

Clients share positive opinions on quality, frequently praising the top-notch products, excellent build... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as amazing, fantastic, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the product's ease of... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service is one of the best in the industry. Anything I’ve ever needed has been taken care of and delivered back working like new again. The switch 2 is one of my daily drivers for concentrate... See more

Rated 5 out of 5 stars

Purchasing process was streamlined, easy to understand and quick. Shipping was painless and fast. The product itself, Switch 2, is an engineering marvel when it comes to dab rigs. No more paying for a... See more

Rated 5 out of 5 stars

I started my E-rig journey a couple years ago with a puffco. Although it did the job it was expensive replacing the 3D chamber and it was giving me headaches. When I invested in the Dr Dabber switch 2... See more

Rated 5 out of 5 stars

Customer service through email was extremely helpful and responded quickly. They worked with all the difficulties I was enduring in transferring files. Once the necessary information was provide... See more

Company details

  1. Vaporizer Store
  2. Cannabis store

About Dr. Dabber

Written by the company

Dr. Dabber is the originator of the Low Heat eRig and Vaporizer Pen. Created out of Necessity, Fueled by Desire. Dr. Dabber is an award winning purveyor of high quality vaporizer goods paired with our award winning customer support.

As a technology driven vaporizer company, Dr. Dabber focuses on creating products that are custom tailored to our customers’ needs. We understand those needs better than most, as we are in constant contact with our customer base and incorporate their feedback directly into our products. We set out with a goal to create the best quality vaporizer, built out of the best materials and backed by the best customer support team.

The Dr. Dabber company ethos starts and ends with the customer! This is not only our motto, but it is ingrained in our DNA. Our Customer Service Department embodies this philosophy and continues to improve year by year while maintaining the #1 rated customer service in our industry.

-4 time winner of IBA Customer Service Department of The Year awards

-Customer Satisfaction Score (CSAT) 91% positive

-BBB accredited with A+ rating and 4.9/5 customer review rating

-4.9/5 Google review rating

-4.5/5 TrustPilot review rating

-4.7/5 live chat rating

-95% service level & an average 20 minute email response times during business hours.

Here at Dr. Dabber, we do not settle for anything but perfection!

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

10/10

Arrived on time. Top quality product. I work at a dispensary where I can get a Puffco for 50% off. I decided to go with Dr.Dabber because of the no atomizer design and I couldn't be any happier. Even upgraded to the Sapphire cup. Looking forward to more upcoming sales. Cheers!

20 March 2026
Rated 2 out of 5 stars

Product base always cracks and breaks

Product base always cracks and breaks. Went through 3 rigs in over 3 years product works great but fails fast.

18 February 2026
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Reply from Dr. Dabber

Thank you for the feedback. Please shoot us an email and we will be happy to assist you with this.

Rated 4 out of 5 stars

The Ghost 2 device is disappointing and…

The Ghost 2 device is disappointing and I would of never bought it knowing what I know now!

14 March 2026
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Reply from Dr. Dabber

Thank you for the feedback. Please shoot us an email and we will be happy to assist you with this.

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