They are selling items that they don't stock anymore. I got a phone call from them this morning. Anyone wanting a studor filter are wasting they're time.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a new compressor for our septic tank. Slight delay because of stock issues beyond Drainstores control, but customer service was fabulous. Will use again when needed.
Almost three years ago this firm supplied a pumping station to a site one of the properties has been sold and lawyers needed very specific details which were not in the hand over file. We called Drain... See more
Totally impressed with the installation team at drain store from start to finish nothing but reliable, honest and hard working young men! I was dreading the mess but they came replaced the old tank wi... See more
Company details
Written by the company
The UK's Premier independent drainage supplier and installer.
Contact info
Unit 5 Delves Road, DE75 7SJ, Heanor, United Kingdom
- drainstore.com
4.3
Excellent
45 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are selling items that they don't…
They are selling items that they don't stock anymore. I got a phone call from them this morning. Anyone wanting a studor filter are wasting they're time.
30 March 2026
Unprompted review
Great customer service
Ordered a new compressor for our septic tank. Slight delay because of stock issues beyond Drainstores control, but customer service was fabulous. Will use again when needed.
11 January 2026
Pumping station delivered fast
Pumping station delivered fast. Good quality well packaged. When I noticed one of the fittings was missing, a quick phone call and it was here the next day. Great service would recommend.
21 January 2026
Good to deal with
Good to deal with, although the item was not in stock at time of ordering l was kept fully informed.
15 January 2026
Great communication throughout
Great communication throughout. All information given very promptly!
Very happy
19 January 2026
The products are top-notch
The products are top-notch, and the customer support is excellent.
23 December 2025
Unprompted review
Excellent Product at a Great price
Excellent Product at a Great price. Delivery information and updates were informative and updated regularly. Would recommend this company and will definitely use again.
28 November 2025
Although the pump I ordered was…
Although the pump I ordered was delayed, the customer service team were fantastic in keeping me up to date with progress. My special thanks to Louisa for a going the extra mile. Great job
25 November 2025
Unprompted review
Helpful service reps
Helpful service reps, that checked stock for me and arranged same day despatch
11 November 2025
Helpful delivery and staff at Drain…
Helpful delivery and staff at Drain Store were very helpful
10 November 2025
Great service 10/10
Cathy is very helpful if i need to order anything that isn't listed on the website, very knowledgeable! great service 10/10
3 November 2025
It hasn’t been delivered yet
6 November 2025
Received email confirming order
Received email confirming order. Then no further communication I.e. order dispatched or date/time of delivery. Received message from FedEx wasn't expecting a message from them, unsure if it was spam message. Delivery by FedEx was on date and time as per message.
29 October 2025
Pump station.
Pump station.
delivered on time good communication and support from the order to despatch of goods will definitely purchase off them again.
Regards
Will,sps ltd
4 September 2025
Haven't received the item yet
4 August 2025
I bought some channel drains to replace…
I bought some channel drains to replace existing one damaged in last October storms. Although the minimum order quantity was more then I required (that's thanks to manufacturer who sends them direct from factory)they were the right ones and they were delivered to a sensible location on my drive and in a reasonable time.
30 July 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.