Drain Doctor - East Anglia Reviews 

Great customer service, a really fast appointment and a very professional engineer who resolved the issue very quickly.

Excellent service. Came out within two hours of me calling.
Professional service and cleared the drains on same visit.

Both the receptionist and the plumber were professional, polite and represented the company very well.

I received an absolutely fantastic from Drain Doctor and would highly recommend their service. I rang them in the morning and Kevin came within a few hours. He assessed the situation I had with a blocked toilet and kitchen sink and sorted the problem speedily and professionally.
Thank you to Kevin and Drain Doctor

Gerrard & Craig arrived and inspected the sewer and yes we have a problem and diagnosed the issue and showed the image on the screen to us both. They were friendly, helpful and clean and tidy. Would recommend Drain Doctor.

A great service. The engineer was superb and cleared our issue in no time. I wouldn’t hesitate in recommend Drain Doctor to anyone.

Great customer service, the engineer arrived exactly on time and was friendly and professional. They really do their best for their customers. My second time using them, and I would use them again.

Drain Doctor are excellent. They arrived a few hours after I phoned. Tom found the problem quickly and sorted it out there and then. Excellent efficient service.

Received a call at 09:00 after completing the initial enquiry first thing. Booked an appointment for the afternoon Richard arrived around 12 gave us a quote which we were more than happy with explained the work required, carried out the job professionally and gave us some advice going forward. Will be recommending the service to everyone. Thank you

Excellent service and the team doing the work took the time to explain how the system works and what to look out for.

I spoke to James and he was very helpful and informative.

Problem reported early morning, engineer attended and all resolved within six hours. Very impressive.

speedy reply to my enquiry. Very personable guy who handled the chat well and did a great job on the problem. A little heavy on price but no pressure as callout was free & I could have gone elsewhere but my problem just needed sorting quickly

The engineer, Kevin explained everything to me very clearly. Was very efficient and friendly and made a big fuss of my dog.

Efficient service, very pleasant driver. Highly recommended

From my first call to the DrainDoctor to the job being completed, the service was exceptional. Very friendly and helpful people and went out of their way to help. Thank you

Kevin got the job done efficiently and advised us on something which we still need to do. He was very kind and helpful and inspired us with confidence. Thank you

Our kitchen sink was blocked for several days, so we called Drain Doctor. An engineer arrived two days later. Upon arrival he wanted to inspect the main sewer from the manhole with an endoscopy camera, even though I explained the blockage was quite far away from the manhole. That inspection unsurprisingly found nothing relevant.

He then told us the job would be charged at an hourly rate rather than a fixed price. I agreed. I told him there is a much easier access point with a single bend that should allow a snake to reach the blockage, but he still decided to removed the U‑trap under the sink to go from there and after about ten minutes he found it a no-go. Then his phone rang and he was on the call for some time before trying the easy access point I had told him earlier. By that time roughly 30 minutes had passed.
He worked with the snake for about another 20 minutes, then took it out and went onto another phone call. After another 20 minutes he returned to me and said his tool kept hitting something hard and bouncing back about five metres in the pipe; he could continue but could not guarantee a fix. He suggested hiring an expensive specialist camera system from the office for a deeper inspection, which would incur a higher hourly rate, and said the office would send a quote the next day — we are still waiting for that quote.

In the end, for at most 30 minutes of actually working on the blockage, he initially wanted to charge us for two hours on site, then "kindly reduced" it to 1¼ hours. After negotiating he left having been paid for one hour. The sink remained complete blocked.

The next day a £20 DIY snake I ordered on Amazon arrived, and on the first attempt I managed to clear the blockage in 5 minutes. Given that outcome, we feel the engineer was unprofessional and that we were overcharged for poor service. We will not use or recommend this company.

Excellent service. Helpful expert

Superb service as usual. I have used them 3 times over a six year spell and they have remained consistently excellent. Great response from the initial enquiry into the evening and resolved next day within 20 hours. The engineer Steve Jones was excellent and went above and beyond to clear up overflow spill as well as clear the gully, very friendly, professional and helpful. Thanks for another great job.