Installing trapped drainage gully Kirk knew exactly what needed to be doing, got straight to work and was very polite / considerate. After works were completed, the drain smell we had been suffering... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Installing trapped drainage gully Kirk knew exactly what needed to be doing, got straight to work and was very polite / considerate. After works were completed, the drain smell we had been suffering... See more
Company replied
He was helpful, understanding, easy to talk to, transparent about all costs BEFORE he did any work. Happy to go out and get us parts same day to fix the problem. Genuinely sounded like he loves hi... See more
Company replied
Both the lady taking the phone call at 2130 on a Sunday evening and the technician who arrived 28 minutes after our emergency call for a blocked toilet, were very knowledgeable and professional I woul... See more
Company replied
Matt came very quickly after my emergency call and battled manfully and patiently with a filthy, stinking, sewage-ridden drain for 3 hours. He was able to diagnose the problem - a collapsed pipe in th... See more
Company replied
UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.
Tuffley Park, Unit 6C, GL2 5DE, Gloucester, England, United Kingdom

No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Both the lady taking the phone call at 2130 on a Sunday evening and the technician who arrived 28 minutes after our emergency call for a blocked toilet, were very knowledgeable and professional I would highly recommend them. Such a professional service

Reply from Drain Doctor - Bristol & Gloucestershire
Installing trapped drainage gully
Kirk knew exactly what needed to be doing, got straight to work and was very polite / considerate. After works were completed, the drain smell we had been suffering from where no longer. 10/10, would 100% use again. Thanks Kirk!!

Reply from Drain Doctor - Bristol & Gloucestershire
He was helpful, understanding, easy to talk to, transparent about all costs BEFORE he did any work.
Happy to go out and get us parts same day to fix the problem.
Genuinely sounded like he loves his job!

Reply from Drain Doctor - Bristol & Gloucestershire
Excellent, on time service. Costs and work involved clearly explained and kitchen left clean and tidy. 2nd time of using and I wont hesitate to use again

Reply from Drain Doctor - Bristol & Gloucestershire
Outstanding service. Arrived within an hour of calling and resolved a drainage issue quickly, complete with camera survey and advice for dealing with the cause of the problem. Highly recommended!

Reply from Drain Doctor - Bristol & Gloucestershire
An easy online booking system with a very quick appointment. Received a phone call immediately to confirm. The operative was friendly, professional and super helpful. Very happy with the service.

Reply from Drain Doctor - Bristol & Gloucestershire
Competent friendly operative. Adam was very good.

Reply from Drain Doctor - Bristol & Gloucestershire
Had a leak from some previous work carried out. Excellent response, straight to it, diagnosed and repaired the leak within a week of reporting it. The technicians where punctual and polite, great work, Thank you.

Reply from Drain Doctor - Bristol & Gloucestershire
The problem was sorted with expertise. He was courtious, friendly and thorough.

Reply from Drain Doctor - Bristol & Gloucestershire
Turned up dead on appointed time, polite, helpful and had a smile on his face.

Reply from Drain Doctor - Bristol & Gloucestershire
The repair team turned up on time and were courteous, kept us informed of progress. The only thing we were not warned about was water coming from via the toilets.

Reply from Drain Doctor - Bristol & Gloucestershire
Adam did a great job again, he cares about getting the job done properly. Many thanks.

Reply from Drain Doctor - Bristol & Gloucestershire
Prompt inspection and personal service.

Reply from Drain Doctor - Bristol & Gloucestershire
Great service. Rob was super helpful, friendly and gave me some amazing advice!

Reply from Drain Doctor - Bristol & Gloucestershire
Matt came very quickly after my emergency call and battled manfully and patiently with a filthy, stinking, sewage-ridden drain for 3 hours. He was able to diagnose the problem - a collapsed pipe in the road outside the house - wrote a clear report and told me how to get Severn Trent Water to deal with it. He was outstanding - please give him a good bonus, he deserves it given the difficult job he does with such grace.

Reply from Drain Doctor - Bristol & Gloucestershire
Excellent operative, got straight into it and worked a miracle to get the concrete out the pipe.

Reply from Drain Doctor - Bristol & Gloucestershire
Brilliant company, easy to get hold of, kept us informed, explained everything. Very professional, friendly and pro-active service from Matt. This is what all businesses should be like!

Reply from Drain Doctor - Bristol & Gloucestershire
Quick response and sorted out in an Quick and efficient manner polite

Reply from Drain Doctor - Bristol & Gloucestershire
It was a tricky job but Matt and his colleague persevered until the problem was identified and repaired - it took about 5 hours - and it was left clean and tidy. Couldn’t fault them today.

Reply from Drain Doctor - Bristol & Gloucestershire
Great service. Joe was really helpful and unblocked our very boggy drain. Also made sure to clean it up afterwards to avoid the same issue happening again. Would recommend.

Reply from Drain Doctor - Bristol & Gloucestershire
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.