Received my order - eventually. I ordered two drain covers last August, delivery estimate 3-5 working days. One cover was delivered ust over two weeks later, I had to chase up the other one, which tur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good products at reasonable prices. But, delivery took over 3 weeks for delivery and not as expected within 7 days. This didn’t help us on site at all and caused delays.
Company replied
Knocked a star off for very poor packaging. Box was open at one end and small items were loose inside the box, I was really surprised to find all items were present and correct, as they could have eas... See more
Company replied
Took a time to get the correct recessed internal manhole because I couldn’t make my mind up - pennies a bit tight. These guys were terrific in sorting the right triple seal cover and a delivery all w... See more
Company replied
Company details
About DRAINAGE SUPERSTORE
Written by the company
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DRAINAGE SUPERSTORE
Hi Allan,
That is brilliant to hear. Thanks for taking the time to order with us, and we hope to see you again in the future.
Kind regards,
Phil.
Be honest when they're supposed…
Be honest when they're supposed deliver. Not say they've left card and havent load baloney
24 February 2026
Reply from DRAINAGE SUPERSTORE
Good Morning,
Thank you for taking the time to leave us a review.
I apologise for the problems in receiving your order. This did come directly from the supplier and we were informed by the courier that this was carded, I am sorry if you didn't not receive any of these notices.
I can see the order has been fully refunded back to you.
Kind Regards
Samantha
Quick service and delivery
Quick service and delivery. Product exactly as described, good price.
23 February 2026
Reply from DRAINAGE SUPERSTORE
Hi Robert,
Thank you for your 5 star review! We are pleased to see that it reached you quickly, and was as expected.
We hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Daniel,
Thank you for taking the time to review us! I am happy to see that this reached you quickly, and at a good price.
We hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Richard,
Thank you for the 5 star review! I'm glad to see that we were able to get this to you quickly.
If you need anything in the future, please let us know.
Kind regards,
Phil.
Good Client Service
Good and cheerful follow up when delivery did not go as planned.
7 February 2026
Unprompted review
Reply from DRAINAGE SUPERSTORE
Hi Iain,
I am glad to see that the team followed up with you. We appreciate you taking the time to review us, and if we can assist further please let us know.
Kind regards,
Phil.
Excellent service
Excellent service, very helpful on phone when placing order, and no problem at all to deliver to remote area. Goods arrived within 5 days.
1 February 2026
Reply from DRAINAGE SUPERSTORE
Hi Hazel,
Thank you for taking the time to review us! We are glad everything reached you without issues, and if you need anything in the future please let us know.
Kind regards,
Phil.
Product was as described and fitted…
Product was as described and fitted well glad I ordered 3 although in the end only needed 2
But when unpacked was damaged
31 January 2026
Reply from DRAINAGE SUPERSTORE
Hi Suzanne,
Many thanks for the 4 star review, and I am sorry to hear about the damaged item!
Unfortunately, we were not made aware of the damage at the time, and several months have now passed since the order was delivered. As a result, we're unable to assist further regarding this, but would be happy to look into how we can help you out in the future.
When you next require products, please let us know and we shall be happy to help further.
Kind regards,
Phil.
Absolute top draw customer service
Absolute top draw customer service.
They couldn't be more helpful when it comes to my small order of just 3 x6m pipes to a private house.
If they treat all customers like they did me, then the big building companies need to talk to these for drainage needs. Im sure they will all be very pleased with the outcome and service.
30 January 2026
Reply from DRAINAGE SUPERSTORE
Hi Philip,
Thank you for taking the time to leave us a five star review! We are very pleased to see that you are happy with your order, and hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Gary,
Thanks for taking the time to leave us 5 stars! We hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Chris,
Thank you for taking the time to leave us 5 stars! We appreciate it, and are glad to hear that everything arrived when expected.
Kind regards,
Phil.
Prompt delivery & good stock of fittings.
Prompt delivery, wide range of fittings and good customer service. A big contrast to other online drainage suppliers. No problem recommending them.
27 January 2026
Reply from DRAINAGE SUPERSTORE
Hi Alan,
Thank you for the 5 stars and the recommendation! We hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Mr Scott,
Thank you for taking the time to review us, and we are glad to have been able to get this to you sooner than expected.
If you need anything in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
Ni issues
Ni issues, ordering was simple. Advised of delivery times & arrived with no problems
21 January 2026
Reply from DRAINAGE SUPERSTORE
Hi Paul,
Many thanks for the 5 star review. We're glad there were not any problems and that everything arrived as expected. If you need anything in the future please let us know.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Michael,
Many thanks for taking the time to leave us 5 stars! We're happy to have helped, and if you need anything in the future please let us know.
Kind regards,
Phil.
Drainage Superstore are a Great company to deal with
Great company to deal with , very helpful when I had a query with my order .
Fantastic stock and fast delivery at the best prices I could find so now my go to supplier for all things relating to drains and gutters
19 January 2026
Reply from DRAINAGE SUPERSTORE
Hi Paul,
Thank you for taking the time to leave us this 5 star review! We greatly appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Good afternoon,
Thank you for taking the time to leave us 5 stars! We're glad this reached you quickly to allow you to carry on with the work.
Kind regards,
Phil.
Heavy Gravel Grid at terrific price!
I'd been searching for some heavy gravel grid products for quite a while. I need to improve the gravel parking for our 3.5t motor home but either the size or price was never even close to what I had imagined.
Happily, I eventually found the Drainage Superstore web site and they listed exactly what I was looking for at a price that beats all others hand down.
Good site, great products and terrific service, I'll be back for more in the future.
8 November 2025
Unprompted review
Reply from DRAINAGE SUPERSTORE
Good afternoon,
Excellent to hear. We're glad to have been able to provide an excellent product at a competitive price point, and hope to see you again in the future.
Kind regards,
Phil.
Good service
Good service. Arrived in secure package suitable for the items ordered.
12 January 2026
Unprompted review
Reply from DRAINAGE SUPERSTORE
Hi Bev,
Thank you for the 5 star review! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Great customer service always and quick…
Great customer service always and quick deliveries
13 January 2026
Reply from DRAINAGE SUPERSTORE
Good afternoon,
Thank you for ordering with us and for your 5 star review. We're glad to have been able to assist, and if you need anything in the future please let us know.
Kind regards,
Phil.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.