Received my order - eventually. I ordered two drain covers last August, delivery estimate 3-5 working days. One cover was delivered ust over two weeks later, I had to chase up the other one, which tur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good products at reasonable prices. But, delivery took over 3 weeks for delivery and not as expected within 7 days. This didn’t help us on site at all and caused delays.
Company replied
Knocked a star off for very poor packaging. Box was open at one end and small items were loose inside the box, I was really surprised to find all items were present and correct, as they could have eas... See more
Company replied
Took a time to get the correct recessed internal manhole because I couldn’t make my mind up - pennies a bit tight. These guys were terrific in sorting the right triple seal cover and a delivery all w... See more
Company replied
Company details
About DRAINAGE SUPERSTORE
Written by the company
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Firstly the Delivery never turned up at…
Firstly the Delivery never turned up at all and had to be re-arranged 2 weeks later
Then the wrong items turned up and they will not accept then as a return due to not filling the return form in - although they had all the information anyway.
I'm still waiting to see my original order form to confirm wether I'd actually ordered the wrong items.
All in all not a great experience
6 June 2026
Reply from DRAINAGE SUPERSTORE
Good morning Terry,
I am sorry to hear about the issues with your order. I shall ask our customer service team to look into this for you, and provide you with an update.
We look forward to speaking to you soon, and apologies once again.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Adrian,
I am glad to hear this! Thanks for ordering with us, and we hope to see you again in the future.
Kind regards,
Phil.
Absolutely useless delivery service
Absolutely useless delivery service, I was expecting the items last Friday on a next day service and they will be a full 7days late
3 June 2026
Reply from DRAINAGE SUPERSTORE
Good Evening,
Thank you for taking the time to leave us a review.
I am so sorry that you have had delays with your order. I can see you have spoken with our customer service team to obtain updates from our warehouse and the couriers used.
I do hope you have received your order ok and if there are any further issues at all please do email us on feedback@cmostores.com
Kind Regards
Samantha
Ridiculous delivery time 12 days
Ridiculous delivery time 12 days
3/5 days delivery apparently.
1 June 2026
Reply from DRAINAGE SUPERSTORE
Good Evening Mike,
Thank you for taking the time to leave a review.
I do apologise that the delivery of your order took longer than the lead time stated on the website.
We are doing what we can to improve the lead times on the website where we get updates from our suppliers and I do apologise for the inconvenience this caused you.
Kind Regards
Samantha
Don’t expect any customer service and hope nothing goes wrong!
Placed an order advising timely delivery, then advised it would be delayed. Given a new delivery date, nothing arrived.
Decided to cancel the order, contacted DS.
A delivery arrived 4 days later, duly rejected and DS chased to find out what was happening, no response.
Credit to the OEM Supplier who I had to contact directly to get the delivery returned (as DPD Local thinks “rejected” just means ‘not today’ and just keep rescheduling redelivery).
As DS has still to respond and refund I guess I’ll have to Section 75 the credit card transaction.
25 May 2026
Reply from DRAINAGE SUPERSTORE
Good Evening,
Thank you for taking the time to leave a review.
I am so sorry your order was delayed and has resulted in this being cancelled. I can see you have been dealing with customer services to get this cancelled and refunded back to you.
I have chased this up with the supplier to get this fully resolved as soon as possible for you.
Apologies once again.
Kind Regards
Samantha
Easy to understand website
Easy to understand website with all relevant information. Product looks quality and was easy to install.
1 June 2026
Reply from DRAINAGE SUPERSTORE
Hi Peter,
Thank you for the 5* review. We appreciate you taking the time to do so, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Highly recommended
Storm drain covers as described and really fast delivery. Definitely recommend
23 May 2026
Reply from DRAINAGE SUPERSTORE
Hi Alex,
Thank you for the 5 stars and recommendation! We hope to see you again in the future.
Kind regards,
Phil.
Delivery will need a big improvement
Delivery will need a big improvement, more than 3 weeks since order was placed. Still waiting
24 May 2026
Reply from DRAINAGE SUPERSTORE
Good Evening,
Thank you for taking the time to leave a review.
I do apologise that you had such a delay with your order.
I can see you have been in touch with our customer service team to get your order cancelled and a refund back to you.
As soon as this has been received back in to our warehouse this will be processed.
Kind Regards
Samantha
I had a problem with the payment as you…
I had a problem with the payment as you no longer take payment when ordering. Your telephone staff talked me through (if they were not so diligent I would have to go to another company) many thanks for help Colin
27 May 2026
Reply from DRAINAGE SUPERSTORE
Hi Colin,
I am glad that our team were able to assist with this. Thank you for the 5 stars, and we hope to see you again in the future.
Kind regards,
Phil.
Great service
10 February 2026
Reply from DRAINAGE SUPERSTORE
Hi Chris,
Many thanks for the 5 star review. We hope to see you again in the future.
Kind regards,
Phil.
Easy to use web site,ordered what I…
Easy to use web site,ordered what I required and arrived on time,can’t ask for more
24 May 2026
Reply from DRAINAGE SUPERSTORE
Hi Adrian,
Thank you for the 5 star review. We're very pleased that you had such a positive experience, and hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Philip,
Thanks for taking the time to review us, it is greatly appreciated.
Kind regards,
Phil.
Good service fast delivery
Good service, Great product will use again highly recommended
16 May 2026
Reply from DRAINAGE SUPERSTORE
Hi Colin,
We are delighted you enjoyed our service and product! We appreciate your kind words, and hope to see you again.
Kind regards,
Phil.
Delivery was a day late
Delivery was a day late, asked for credit of the £9:50 charged. No chance, don’t use
24 May 2026
Reply from DRAINAGE SUPERSTORE
Hi Andrew,
I am sorry to hear that your delivery was late. Unfortunately courier delays can happen, which is why we advise not to schedule work until items arrive.
I am sorry for the inconvenience caused by this, and if you need any further assistance please let me know.
Kind regards,
Phil
Reply from DRAINAGE SUPERSTORE
Hi Domagoj,
We are so glad you received your order quickly and in perfect condition. Thank you for your review, and we hope to see you again.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Mr Kirtley,
Thank you for the 5 stars! Great to hear that this reached you quickly.
We hope to see you again soon.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Chris,
Many thanks for the 5 star review! We appreciate it and hope to see you again.
Kind regards,
Phil.
Nice people to deal with and Lauren…
Nice people to deal with and Lauren kept me up to date with delivery - proper traditional customer service!
13 May 2026
Reply from DRAINAGE SUPERSTORE
Hi Paul,
Many thanks for your review! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Very good prices and excellent product
Very good prices and excellent product, fast delivery and dispatch the only downside is the £8 delivery charge which i think is quite high
20 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.