DragonfliReviews 

224
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the effectiveness and quality of the products, noting that they work as specified and provide excellent results, often offering natural and environmentally friendly solutions to pest problems. Many people highlight the efficiency of the predatory insects and traps in controlling various pests, leading to successful outcomes for their plants and homes. Reviewers also frequently commend the excellent customer service, describing it as responsive, helpful, and effective in resolving issues in a timely manner. Delivery is often described as quick and prompt, with orders arriving as promised and well-packaged. However, some customers experienced dissatisfaction with order and delivery issues, including delays in dispatch, lack of communication, and products arriving without proper thermal protection, which impacted the viability of live organisms. A few other people also felt that some products, like certain moth traps, were not effective or that the quantity of live mites received was insufficient.

What people talk about most

Product

Customers consistently note positive experiences with product, praising their effectiveness, especially for... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the effectiveness of the... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers expressing satisfaction... See more

Delivery service

Customers generally report positive experiences with delivery service, highlighting prompt and fast delivery... See more

Customer service

People report positive experiences with customer service, often describing it as excellent and second to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so glad I found this company. I didn't want to use any chemicals on my plants when I discovered they were suffering from thrips so have been using predatory mites and sticky traps. It's not an im... See more

Rated 5 out of 5 stars

Banish plum moth Noticed plum moths had invaded the plum tree with many uneatable fruits. Bought a Pheromone trap and immediately noticed many small plum moths caught with the result that there was a... See more

Rated 5 out of 5 stars

Amblyseius cucumeris saches are very good and helping me to keep thrips under control. Right now I can’t see any. I’ve also noticed that there are hardly any fungus gnats flying around too. I would... See more

Rated 5 out of 5 stars

Great company quick service. I had a 2 spotted spider mite problem (introduced by a bunch of growing herbs from a market garden). I tried most recommended solutions with no real results (Soap, Neem oi... See more


Company details

  1. Garden
  2. Pest Control Service

Written by the company

Dragonfli offer the widest range of biological pest control solutions in the UK. Recommended by the RHS and with over 20 years of experience tackling garden pests we offer affordable biological controls suitable for any home garden or greenhouse. Compatible with natural and organic gardening we provide information and guidance on all of our biological controls for easy application and success.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

224 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(224)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Worthwhile!

Nematodes...
Our big box bush is struggling to survive the box moth but at least we can help it now. Though there are still healthy ones to be found, plenty of the caterpillars look to have died a death due to the devilish nematodes, and we are contemplating another dose in the near future. So far, the moth trap has caught nothing but flies so either there are few adults around ( I found one; quite pretty!) or it is not very effective.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

A bottle of sawdust.

Absolute bollocks and a rip off. Bought apparently 2000 phytoseiulus persimilis mites, got what was basically a bottle of tiny sawdust particles with about 5 live mites in it. Now my cacti just have sawdust in their spines. And I'm just going to use pesticides again. Wasted money.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

They usually send orders pretty…

They usually send orders pretty quickly, so I ordered some predators as soon as I saw that a couple of my bushes had aphids on them. After 1 week the order had not yet been sent, and the infestation was getting out of hand despite my hosing and squeezing of the leaves. It was just too much.
I sent them an email and fortunately they made up for the delay by sending a truckload of predators, which I really appreciate, because I had so many new plants in my garden that were starting to really suffer.

It now feels like I have an army at war against the aphids in my garden, and that feels wonderful.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service.

I have used vine weevil nematodes for a few years now and they definitely work to keep vine weevil under control. I never find any in the plant pots now, but unfortunately they are more difficult to eradicate in the raised beds which are heavily planted, and I occasionally find the odd one there, but I water in the nematodes in the Spring and the plants don’t seem to be affected.

I would definitely recommend Dragonfli as a supplier. Firstly the vine weevil nematodes are usually a bit cheaper than some of the other suppliers, and secondly their customer service is second to none. I had a problem with delivery, which I have to say was mainly due to a change in my own personal circumstances. I contacted Dragonfli and without me even asking they sent out a replacement pack. Thank you Dragonfli, I will definitely be a returning customer.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Ordered April 27th got told would be…

Ordered April 27th got told would be delivered April 30th... still waiting... was told new stock would be in on Tuesday and it would be delivered straight away. Sent an email no reply. No product no refund. Joke!!! Its not a pair of socks it's for our pet!!!!!shame on you.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Updated to a positive review

I'm updating my review. Initially I gave the supplier a 1 star review for reasons related to my having received no information about my delivery for 10 days after paying for my order. They have now delivered a very healthy batch of ladybirds which now appear to be very much at home on the rose bushes and already happily lunching on fresh aphids.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordered nematodes to treat fungus…

Ordered nematodes to treat fungus gnats. The product arrived on a plain cardboard box. Nematodes packets say to keep at 4-6 degrees, it is was cooking at 27 degrees outdoors at the time. No thermal protection of any kind.

It took the company longer to respond that I expected but they did and have remedied the situation to my full satisfaction. The 1 star review is now 5 stars.

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Dragonfli have been helpful and responded to my issues

UPDATE: Dragonfli have replaced lures and made good. I have now upgraded my review to reflect the help and good will they offered.

May be good product but let down by poor instructions and advice... you will need to check the small print instructions very carefully. Hidden in there you may find that pheromone lures will have to be frozen to get any decent shelf life. I purchased mine in september for use next spring, so when I came to use them I read up the installation instructions only to find that they should have been frozen, the now lure had probably expired.

They could have easily advised freezing them when
purchased. When I contacted them I got no response?
Looks on eBay cheaper alternative are available with multiple lures

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordered with them on April 7th

I've been using Dragonfli products for a couple of years (first for pantry months, now for clothes moths). The Trichogramma wasps are very efficient - I noticed the number of moths reduced within 2 weeks of placing sachets in the room that was affected. It's a green and pet-safe way to manage the moth problem. The moth lures work particularly well on the pantry moths.
Recently there's been some small delays with shipping, but it's a good sign, their products are clearly very popular and effective.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, I had a brief encounter with a suspicious bug on one of my plants. I convinced myself that it was the start of a thrips infestation. It probably wasn't but I didn't want to take any chances. Come across Dragonfli and did some research into Amblyseius. My plants seem fine and no sign of any horrible pests but I have my army of mites on patrol. They're so small they can barely be seen unless under a certain light but I love them, see them scooting about.

Have since retired to Dragonfli to purchase some Ladybirds and larvae to take care of some Aphids in my front garden, I had an abundance of Ladybirds in my back garden last year but wanted to introduce some to the front as my hydrangea are currently being attacked with the little green pests.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Amazing company, issue was resolved immediately and without fault. The only thing i would note that could be improved would be to email the recepient when a replacement product is shipped for them to anticipate delivery.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Great product

We all know that caterpillars are difficult to get rid of. The fig-leaf skeletoniser moth is not an exception. If I wouldn't have had the advice, the support and the Fig-Leaf Skeletoniser Moth Killer Nematodes product from Dragonfli, my fug would have seen long ago the compost.
Let's be honest. It needed two treatments and hand picking of Nematodes after. For some reason, despite of soaking the leaves with treatment, these nasty creatures, still managed to survive.
But I am happy now. I look forward for a harvest next year. Fingers crossed. One fig started growing now. Bless. A bit too late.
Thank you Dragonfli for the help in saving my fig.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Spider mite predators

I bought spider mite predators, and they did a good job. They supplied voracious little insects which did a good job of tackling a spider mite infestation on my dahlias. I was very pleased with them. Clear instructions were provided with the predators, and I could see even after 3 days that there were quite a few pink phytoseiulus showing that they were doing their job of consuming spider mites.
I shall employ them earlier next year. Postage was swift on the whole, but where they did get held up with Royal Mail, Dragonfli were very good at resolving the issue.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Fantastic products for gardeners dealing with little nuisances on their prized plants. Excellent customer service who are very helpful. I will definitely be buying more products from them in the future!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

There is hope against thrips!

I am so glad I found this company. I didn't want to use any chemicals on my plants when I discovered they were suffering from thrips so have been using predatory mites and sticky traps. It's not an immediate fix but it's definitely working and I'm not panicking anymore about losing my plants. Delivery is quick and my email enquiry was answered promptly.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

They are amazing

They are amazing. The products are top quality. They always arrive well packaged. Delivery was really quick. And the staff are really helpful and very professional with any queries.

4 September 2025
Unprompted review

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