Seems to be virtually no support for customer that like to gamble at night, waiting over 2 hours a withdrawal, still not been paid, im sure it will be paid, but needs to be more support available for... See more
Company replied
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See what reviewers are saying
Scam! After winning £740 my account was blocked without giving me the chance to withdraw my £5000 which I deposited into their account I have been chasing my funds till today 15/09/2026 plus the st... See more
Company replied
I had an issue where my free bet wasn't credited automatically after my qualifying bet settled. I contacted live chat support, and the issue was resolved within just a couple of minutes! Very friendly... See more
Company replied
Got a free bet excellent service i bet on a goal scorer first goal in play and he went straight of bet void Duncan kindly gave me money back as free bet
Company replied
Company details
Written by the company
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Contact info
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, United Kingdom
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
You should know
3.8
Great
582 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Owain was very helpful and quick at…
Owain was very helpful and quick at solving issues
26 June 2026
Unprompted review
Reply from DragonBet
Thank you Darren, we pride our self on our customer service so it's good to hear that Owain is putting that into practise
Good service from Duncan jones it was…
Good service from Duncan jones it was prompt and query was solved
26 June 2026
Unprompted review
Reply from DragonBet
Thanks Robert, glad to hear it. Be lucky
Kind and helpful support team
Kind and helpful support team. Especially Duncan who kindly went out of his way for me when I signed up with the wrong promotion code. Great casino and fast withdrawals.
25 June 2026
Unprompted review
Reply from DragonBet
Cheers Nicole, we appreciate the review and appreciate having you as a customer. Thanks and best of luck
All talk no walk
You put plenty off deposits on and play plenty of money but you Ive notice you never seem to get a bonus or free spins and the game selection is smaller than other sites. Customer service don't want to do anything either. Avoid honest opinion
25 June 2026
Unprompted review
Reply from DragonBet
We're sorry this is your experience Marianne, but all the games are tested to ensure they run to the correct RTP as per our licence conditions.
We have winners and losers on the site and it seems that you just didn't get lucky. As for the game selection - we believe it to be comprehensive but are always looking to build on it with regular and new releases.
Thank you for the feedback however, it is genuinely appreciated as we continue to build out our casino offering.
Fantastic customer service
Brilliant betting site and fantastic customer service as always
diolch yn fawr Owain
25 June 2026
Unprompted review
Reply from DragonBet
Cheers Ryan
Reply from DragonBet
Thanks Chris, appreciate the custom
I spoke to a guy called Martin
I spoke to a guy called Martin. She fixed the issue for me straight away. Thanks martin
24 June 2026
Unprompted review
Reply from DragonBet
Thank you Louise, and thanks for being a customer of ours
Owain was 5 star absolutely the best…
Owain was 5 star absolutely the best person in the company helped me a lot, other chat members especially drew was so unqualified didn’t understand any queries and didn’t help at all. They even stopped Owain from helping me. If the company had more Owains it would be much more successful… greyhounds that price up 2 minutes before the race is also terrible never known trader be so slow with prices.
23 June 2026
Unprompted review
Reply from DragonBet
Thanks for the review and thanks for the feedback.
We're always looking to improve and we'll look into how we can improve the greyhound offering. It's important to us that all the team give 5 star performances so we'll investigate what went on there as well.
Reply from DragonBet
That's great. Cheers teddy, best of luck with the site.
Joined up put £10 in withdrew £45.69.
Joined up put £10 in withdrew £45.69.
Emailed asking how long as I had been waiting they asked for ID , address bank card. Ive explained it was an online disposable card and my name hadnt been changed yet and they just suspended my account without any communication !! I hope I'm at least getting the return of money I had put in. !!
23 June 2026
Unprompted review
Reply from DragonBet
Hi Michelle,
Rest assured we won't be holding onto any money that is owed to you. The team have processes for dealing with online disposable cards and it's not the first time they've dealt with similar cases.
If you don't mind jumping on the live chat or emailing customerservice@dragonbet.co.uk I'm sure they'll get you sorted asap.
Apologies for the inconvenience
Reply from DragonBet
Thanks Lucy, you're not the first person to say that!
So I spoke to Duncan Jones about how…
So I spoke to Duncan Jones about how the promotions work as I was confused. He quickly explained how it worked and sorted my questions quickly and professionally. Very happy with the service of this site 😀
22 June 2026
Unprompted review
Reply from DragonBet
Thanks Adam, glad he was able to assist and we hope the promotions work out well for you. If you ever need anything again the customer service team are available on live chat.
Good luck with the site and thanks for the custom
Customer service very quick to respond…
Customer service very quick to respond and bet settled within 5 mins. Always polite and helpful.
22 June 2026
Unprompted review
Reply from DragonBet
Cheers, customer service is really important to us.
Thanks for being a customer of ours
Superb customer service
Superb customer service, especially from Duncan. He went above and beyond to sort out my query. One of the very best betting apps on the market when it comes to customer service.
21 June 2026
Unprompted review
Reply from DragonBet
Thanks for the review Andy and thanks for the kind words. Best of luck
Drew really helped me achieve the goal…
Drew really helped me achieve the goal I was looking for
21 June 2026
Unprompted review
Reply from DragonBet
Cheers Ross, we're pleased to see the team are providing the service we expect
Great customer service Duncan was very…
Great customer service Duncan was very helpful in explaining the my questions . Great site
21 June 2026
Unprompted review
Reply from DragonBet
Thanks Ivan, we hope you find a few winners with us
Anthony was prompt and very helpful
Anthony was prompt and very helpful. He got my problem sorted in 5 minutes. Amazing.
20 June 2026
Unprompted review
Reply from DragonBet
That's great to hear David, we place a lot of importance on our customer service team. We appreciate the review and the custom
Reply from DragonBet
Thanks Charlie, good luck with the site and thanks for using us
Good but soon turned sour
Started using them and found the customer services very helpful but then they did the kyc checks and limited limit to £250 from £2000 unless provided wage slips, that was enough for me. They wonder why people go black market this being case in point, shame really as found dragon bet an ok firm when used
19 June 2026
Unprompted review
Reply from DragonBet
Hi David,
Thank you for taking the time to leave a review and for your kind comments about our customer service team. We're pleased to hear that your experience with us had been a positive one up until this point.
Regarding the limits applied to your account, we are always happy to engage with customers and help wherever we can within the confines of the regulations that we are required to follow as part of our licence.
We like to think that we take a more nuanced and pragmatic approach than many operators and will always encourage customers to work with us so that we can meet our regulatory obligations together. However, as a licensed operator regulated by the UK Gambling Commission, there are occasions where we must operate within a prescribed framework and have limited discretion.
Your point regarding the black market is certainly one that is often discussed within the industry. However, we would gently remind anyone considering that route that many of the protections found within the regulated market exist for good reason. When using a licensed operator, customers benefit from safeguards around the security of their funds, safer gambling protections, strict oversight, and access to independent dispute resolution should something go wrong. These protections simply do not exist when dealing with unlicensed operators.
Thank you again for your time with us and for leaving a balanced review. On a personal level, whilst we respect that every customer is free to make their own choices, we would encourage anyone considering the black market to think very carefully about the risks involved before doing so.
Great customer service with quick…
Great customer service with quick response. Good promotions and offers for sports fans.
19 June 2026
Unprompted review
Reply from DragonBet
Thanks Paul, really appreciate the review and the kind words.
Really appreciate your custom as well
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