DPO Group Reviews 

Absolutely terrible customer service. The worst I have ever come across. Using DPO as our online payment provider has been the worst mistake ever.

They randomly sent an email on the 21st October informing us they are closing our account with no reason given except for "regulatory and scheme compliance requirements".

We have been going back and forth for over a week trying to get our money paid to us but they are yet to pay us our money and are constantly creating various loops and hoops to go through just to access OUR OWN MONEY. This is still ongoing and we are so frustrated we are honestly going to just tell them to keep the money. We are tired.

Our experience with DPO throughout has been very bad. Virtually every payment made to us by our clients gets flagged for further inspection which delays our sales and gives our customers a bad experience.

We have absolutely no problems with our other payment providers such as Paystack, Paypal and Flutterwave. This is why months ago we stopped processing payments through DPO, because the drama was way too much.

I understand that safety and security are important, but these guys take it to a whole new level which damages and impedes the sales process and customer experience.

I will not be recommending DPO to anybody.
Their software is good but the customer service from their "Customer Care Officers" is terrible and I believe is what is making them lose customers.

I have NEVER written a bad review about anybody or any business in all of my life, even when they were bad, but I just can't keep quiet regarding this. This should let you know just how bad it is.

I am highly disappointed.
So much stress just to get your own money.

Hopefully someone from DPO sees this review and does something about our case, otherwise, we will be leaving further reviews on other review websites.

Enough is enough.
No wonder nearly 40% of the reviews on here are ONE STAR. If I could leave a Zero star review, I would.

DPO Online payment services are great, the team is very helpful and friendly.
We have seen a huge difference in our customers virtual payment experience. The security is super.

Thank you to DPO.

DPO is not only a solution to international transaction, but also contributes to the services that we provides day to day to our customers, DPO turned worldwide payments simple and quicker most importantly secured than you can imagine before signing up.
The most part I cherish for DPO team is their endless support, I once called Joan K in middle of night for emergency transaction, she picked and assisted professionally, let me raise a toast to the whole supporting team, they never disampoint.
I used DPO in two different Organisations that I worked with, however services is always unbelievable. Thank you so much DPO for existing. Won't cease to recommend you.

Excellent service! Efficient communication and an easy way to get support anytime you need help!

Thanks, DPO for proposing your services to our institution.
Having DPO has made our life easy in terms of payments and we were able to promptly assist our guests. before DPO we could only receive payment with VISA and MasterCard, but we are no able to use American Express and other mobile payments.

You can also use a QR code instead of sending a payment link, which currently fast and easy to use by clients themselves.
Totally recommended.

For the past years we worked with DPO it has been smooth and fantastic on service delivery. keep going!

Amazing get away payment, it has helped our company’s website and their service are quick and helpful.

reliability
good customer service
get paid on time
queries resolved timeously
fraud prevention team are on top of their game
Friendly and competent team

The prompt and continuous effort from the VIP support team on how to extract reports form the portal.

Easy integration offered by DPO plus readily available technical assistance.

I like DPO for provision of payment option to our customers via card and mobile money, allowing them to access services conveniently.
DPO needs to enhance quick customer resolution on failures especially for GSM products, this way we retain many and acquire more

Have been using DPO to receive payments from my clients with no problem at all, it's very fast, reliable and safe to use in terms of sending and receiving payments.
The DPO customer service team is the best customer service team i have ever encountered, Shout-out to Nick your help has been really genuine appreciated.

My honest review. DPO is the best option for anyone looking for a seamless payment solution for their business. A payment processor with the best solution, my customers were able to make payment in any currency of their choice which is the most interesting part for me because it gives me more chances to attract customers from any part of the world and makes my business thrive.

Another interesting thing is the fast settlement with no additional cost. The support team too are fast and always ready to help. Highly recommended. Kudos to you guys 👍

It's best for tour companies or agencies it gives easy for customers to make payments

We find it so easy to work with DPO - we simply love it!

Amazing Service for payment checkout option I use it for my website and Helps my cusomer to pay through Paypal , Cards and Mobile payment was a hustle in africa especially Tanzanja to get paid on website but DPO is life saver thank you so much foe warm service highly recomend this service

Amazing Service for payment checkout option I use it for my website and Helps my cusomer to pay through Paypal , Cards and Mobile payment was a hustle in africa especially Tanzanja to get paid on website but DPO is life saver thank you so much foe warm service highly recomend this service

I wish there was an option of not putting a star at all. I have experienced the worst service ever from DPO in Botswana. No sense of urgency. I have been stood up twice in a team's meeting where I was meant to receive training on the system. I have complained telephonically and via email and it's always apologies with no action. I wish there was another option for me. I would have long left.

DPO block me access to my account for no reason

Update.. I have try several time to connect with you but no good response

This company's sales executive told us it takes 72 hours to activate an account once you submit requirements. After submitting the documents, I was asked to make changes, including our legal policies. Since last month, it has been from one story to another. After making all the required changes, they vanished. I guess because there is no more excuse. They sent to us a Merchant account but it's not working.

No need to waste your time with this company.