Ordered in store and dealt with by lovely and knowledgeable sales staff. Delivery of chest freezer arranged very quickly. Unfortunately when the freezer was deliver it was badly damaged. Contacted Ol... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Buying my new sofa from Downtown has been a really pleasing experience from start to finish. Every member of staff were super professional, informative and helpful. I was kept abreast of deliveries r... See more
We were really pleased with the buying of our G-Plan sofa and chair, from the initial chats with the sales assistants to the delivery and set-up. There was no hard sell and all our needs, and wants... See more
We chose a Mattress in store but ordered it online a couple of weeks later with a price match promise. Our dealings with Tracey were first rate and she sorted delivery at a convenient time for us. W... See more
Company details
Contact info
Oldrid & Co Ltd, Downtown Stores, Gonerby Moor, NG32 2AB, Grantham, United Kingdom
- 03452 505502
- online@downtownstores.co.uk
- downtownstores.co.uk
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 48 hours
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Quality service
When we purchased our three piece suite Gabby was very knowledgeable, patient and helpful, it was a very good experience. The delivery men were very good too. We're now enjoying our new furniture.
4 May 2026
Unprompted review
Exceptional customer service
Visited the Boston store today and purchased 2 beds and a wardrobe.
Julie greeted us and came to see if we needed any help. She went the ‘extra mile’ to understand our needs and help above and beyond to fulfil them.
Her customer service is outstanding and a credit to this store. Thoroughly recommended.
18 July 2026
Unprompted review
Quality product and arrived exactly…
Quality product and arrived exactly when they said it would. Great service!
10 July 2026
Absolutely fine retailer
Absolutely fine retailer. Order placed easily and quickly and accurately fulfilled.
10 July 2026
Absolutely beautiful looks great in my…
Absolutely beautiful looks great in my kitchen. Looks very classy
10 July 2026
Great product with clear instructions…
Great product with clear instructions on how to put it together. The delivery team were fantastic.
16 July 2026
Unprompted review
Excecllent service prompt delivery…
Excellent service prompt delivery product was excatly as described
9 July 2026
Laura Ashley Ready Made Pencil Pleat Curtains
Quick delivery and my Laura Ashley Willow Off White Ready Made curtains look lovely.
8 July 2026
Really helpful staff
Really helpful staff when I telephoneed and were friendly and helpful.
The table lamp was really nice and matched another one that we bought which we were pleased with.
A great experience.
8 July 2026
I bought Joseph Joseph salt and pepper…
I bought Joseph Joseph salt and pepper grinders at half the price they were on sale everywhere else. I checked TrustPilot first and took a gamble and it paid off! Quick delivery, genuine product and at such a great price. Will shop here again.
8 July 2026
Brilliant member of staff…
The member of staff on the bedding section was extremely helpful when I rang the store for advice on a duvet I had seen when visiting the Grantham branch.
25 June 2026
Gabi
Gabi, the assistant in the store, was excellent. She even remembered us from or purchase last year.
10 July 2026
Unprompted review
I wanted some Mason Cash items and I…
I wanted some Mason Cash items and I found them with this company. The prices were very reasonable and the delivery was quick. Yes I would definitely recommend them.
29 June 2026
Excellent service and good price
8 July 2026
No issues
No issues, lots of alerts prior to delivery , able to alter delivery time to suit mr. Goods in goods order..xx
8 July 2026
Good choice of products
Good choice of products. Found certain make of bar stool on their site to match some existing ones. Ordered in sale and they were dispatched within a few days. Delivered well packaged.
8 July 2026
The fan arrived at predicted time
The fan arrived at predicted time. It was well packed.It is a nice looking fan and more importantly
it does the job.
6 July 2026
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