Ordered a pair of bedside lamps and they arrived carefully packaged. They added a cosy atmosphere to the room straight away, and the ordering process was simple from beginning to end.
Company replied
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Review summary
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Reviews shaping this summary
Coffee table itself looks nice and matches the photos fairly closely. Delivery arrived a few days later than expected which was a bit inconvenient.
Company replied
Coffee table arrived later than expected but product itself is decent and matches listing reasonably well.
Company replied
The dining table itself is good and feels stable, but delivery communication could have been clearer on the actual arrival day. Product quality was still decent once it arrived.
Company replied
Company details
Written by the company
About Downton Home Downton Home is a UK-based home furnishings brand specialising in thoughtfully curated furniture, lighting, and décor designed to elevate modern living spaces. We focus on timeless design, refined materials, and understated luxury — creating collections that feel considered, elegant, and enduring rather than trend-led. Our approach is rooted in quality and detail. Each piece within our collections is carefully selected to complement a wide range of interiors, from contemporary homes to more classic spaces, ensuring versatility without compromising on character. We work closely with trusted manufacturers and suppliers to offer well-crafted products that meet our standards for design, finish, and longevity. At Downton Home, we believe that a well-designed home should feel both beautiful and functional. Our collections are curated with this balance in mind, combining aesthetic appeal with everyday practicality. Whether furnishing an entire space or selecting a single statement piece, our aim is to help customers create interiors that feel calm, confident, and effortlessly styled. We are committed to providing a seamless and transparent customer experience, from browsing and ordering through to delivery and aftercare. Customer satisfaction sits at the heart of everything we do, and we value open communication, reliability, and attention to detail at every stage of the journey. Downton Home is proud to serve customers across the UK, offering curated interiors designed to stand the test of time.
Contact info
United Kingdom
- downtonhome.com
3.4
Average
32 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Lamp set looks nice overall and works…
Lamp set looks nice overall and works perfectly fine. One shade had a tiny mark when unpacked, although it wasn’t noticeable enough to return.
22 May 2026
Unprompted review
Wardrobe looks really good once built
Wardrobe looks really good once built, although assembly definitely took some patience. Instructions could have been clearer in parts.
2 May 2026
Unprompted review
Ordered bedroom lamps recently and they…
Ordered bedroom lamps recently and they arrived well packed with no damage. They’ve made the room feel much warmer and more cosy in the evenings.
6 May 2026
Unprompted review
Reply from Downtonhome
Thank you so much for your 5-star review!
We're delighted to hear that your bedroom lamps arrived safely and well packaged. It's wonderful to know they've helped create a warmer, more cosy atmosphere in your room during the evenings.
We truly appreciate your support and hope you enjoy them for many years to come. Thank you for choosing Downton Home!
Kind regards,
The Downton Home Team
Coffee table itself looks nice and…
Coffee table itself looks nice and matches the photos fairly closely. Delivery arrived a few days later than expected which was a bit inconvenient.
7 May 2026
Unprompted review
Reply from Downtonhome
Hi,
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear you were pleased with your experience with Downton Home. Your support means a great deal to us.
Kind regards,
The Downton Home Team
TV unit arrived properly packed and the…
TV unit arrived properly packed and the build quality feels decent overall. The colour was slightly darker than the photos online but still works well in the space..
27 May 2026
Unprompted review
Reply from Downtonhome
Hi,
Thank you for your lovely review. We’re so pleased to hear you had a positive experience with Downton Home.
Kind regards,
The Downton Home Team
The dining table itself is good and…
The dining table itself is good and feels stable, but delivery communication could have been clearer on the actual arrival day. Product quality was still decent once it arrived.
30 April 2026
Unprompted review
Reply from Downtonhome
Hi,
Thank you for leaving us such a wonderful review.
We’re delighted that you’re happy with your experience and truly appreciate you choosing Downton Home.
Kind regards,
The Downton Home Team
Really pleased with the quality of the…
Really pleased with the quality of the armchair we ordered. Comfortable for reading and the stitching details looked neat. Delivery updates were also accurate throughout.
8 May 2026
Unprompted review
Reply from Downtonhome
Hi,
Thank you for your lovely review.
We’re so pleased you had a great experience with Downton Home and we truly appreciate your support.
Kind regards,
The Downton Home Team
Bought a hallway bench with storage…
Bought a hallway bench with storage underneath. It looks tidy and practical for shoes and bags. Shipping was a little slower than expected but nothing major.
13 May 2026
Unprompted review
Reply from Downtonhome
Hi,
Thank you for your lovely review.
We’re so pleased you had a great experience with Downton Home and we truly appreciate your support.
Kind regards,
The Downton Home Team
The sofa arrived last week and has been…
The sofa arrived last week and has been comfortable so far. Fabric texture feels nice and cushions aren’t too soft or too firm. Overall a good experience.
30 April 2026
Unprompted review
Reply from Downtonhome
Hi,
Thank you for your kind review.
We’re so pleased to hear you had a positive experience with Downton Home. Your feedback means a great deal to us.
Kind regards,
The Downton Home Team
The wardrobe looks good once assembled
The wardrobe looks good once assembled, but putting it together took longer than expected. Some parts weren’t labelled very clearly. Aside from that, the overall result was fine.
24 April 2026
Unprompted review
Reply from Downtonhome
Hi,
Thank you for your lovely review.
We’re so pleased you had a great experience with Downton Home and we truly appreciate your support.
Kind regards,
The Downton Home Team
The coffee table itself looks nice and…
The coffee table itself looks nice and matches the website photos pretty closely. Delivery was delayed by a few days though, which was a bit inconvenient since I had arranged time to be home for it.
21 April 2026
Unprompted review
Reply from Downtonhome
Hi,
Thank you for taking the time to share your review.
We’re delighted to hear your experience with Downton Home was a positive one. It means a lot to us.
Kind regards,
The Downton Home Team
Reply from Downtonhome
Hi,
Thank you for taking the time to share your review.
We’re delighted to hear your experience with Downton Home was a positive one. It means a lot to us.
Kind regards,
The Downton Home Team
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